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What is Grumbletext's privacy policy?
We won't give your email address, mobile number, or
any other personal information to anyone else and
we may only use it to get back in touch with you on an issue directly relevant to
your original post, whether you made it via online form or via SMS text
message.
On virtually any other website this section would be
long and legal and 99.9% of you wouldn't read it, so you wouldn't know
what we had buried in it.
So, we'll keep it simple. What we mean is what we
said in the first paragraph.
If you posted in the General Consumer side of
Grumbletext, in other words NOT on the SOS SMS, anti-junk texts
side of Grumbletext, then we reserve the right to contact you once
only on behalf of either 1) the company who you complained about,
say a high street retailer or 2) one of its direct competitors. The
contents of the communication would be either 1) a straight apology
and/or 2) a "win-back" proposition (vetted by us).
At no time would the company concerned know
your contact details - they would have to communicate via us. We would need to be convincingly persuaded in detail
that any offer being made to you which solicited you to contact the
company concerned had a specific, tangible value - that the company was
genuinely 'going the extra mile' to win back your favour, or its
competitor, to win it in the first place.
In the end, we know that unless we safeguard your
interests to the maximum extent we are able, we won't build the
reputation we need for this ludicrous venture to work.
Should you want any reassurance on any personal
privacy matters, please call me, Adrian, on 020 7751 4401.
Our Data Protection Registration Number is: PZ798453X
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