Tom60
21:01 23/04/12
Posts: 1 
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Re: 1&1 Internet is a terrible service
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[quote="At 23:27 02/04/11, andrewedmondson"]I've just sent this letter to Trading Standards UK. 1&1 Internet are a bunch of charlatans.
Dear Trading Standards
Andrew,
I am having the similar issues with 1&1. Did you have any joy with trading standards.
Tom
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andrewedmondson
23:27 02/04/11
Posts: 1
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1&1 Internet is a terrible service
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I've just sent this letter to Trading Standards UK. 1&1 Internet are a bunch of charlatans.
Dear Trading Standards
I wish to complain about the unfair practices of 1&1internet, a registrar of domain names.
Their system is designed so that it is very difficult to cancel a domain name, which they then continue to charge for annually. I have already been charged for several years after I had ceased using a domain name.
This is because they use recurrent billing but fail to communicate to customers that their domain name is up for renewal. They may send emails out to email addresses that are no longer functioning because the domain name is no longer being used. They will not send out letters when there is no reply to the emails that are bounced back.
Here is a catalogue of some of the people who have been affected by their terrible practices and underhand tactics: http://www.grumbletext.co.uk/vt.php?t=1242
I run West Sussex Humanists on www.westsussexhumanists.org.uk. This domain name is registered with 1&1internet. I also have another domain name which I thought I had cancelled www.sussexideas.co.uk but which I have just been billed for again, without any prior warning.
1&1internet are threatening to freeze my www.westsussexhumanists.org.uk domain name unless I pay this bill for www.sussexideas.co.uk. They have also said they will add �15 debt recovery charge to the bill in 7 days.
I received an email from them to update my credit card details so that they could retrieve the disputed bill. The instructions told me to visit my 1&1 account. I did this only to find that www.sussexideas.co.uk is not contained in any of the packages listed on this account. I could only find an outstanding invoice. I am being charged for a package that does not exist. I have full details and copies of these website pages.
Please let me know how I can pursue this complaint.
Thanks
Andrew Edmondson
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