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pompey57
14:08 17/10/09
Posts: 1 
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Recovery of Holiday Club Premium Future Group Administration
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Hello BattyBird. I would appreciate the benefit of your experience in obtaining a refund from my Credit card Company under Section 75 of the Consumer Credit Act 1974.
We received emails & telephone calls froM Future Group Administration offering a service for �250 that would secure 90% of the moneys that we had paid--I think that this is a scam, so am interested in the Consumer Credit Act route if this is not too late.
We made an initial payment of 3,200 to Freedom Vacations in Tenerife in 2007, this company sold their membership based on gross misinformation.
May I ask what information you had to provide to the Credit card company to obtain the refund, was there a timespan within which the claim had to be made, what hoops did you have to leap through? My guess is that the Credit Card Company ( despite what the consumer Act says) will try every possible means of avoiding making a refund.
Will be grateful for any info that you can provide
| At 8:48 11/09/08, Battybird wrote: | We too received a call from Direct Solutions this week claiming that they have reclaim money for us. The caller (Lisa) stated that as we paid �3000 in 2002 and the money is held in a high interest account, we could be in line for around �6500, but then quickly said not to quote her on the figure and that the consultant, who we would have to fly to Tenerife to meet, would be able to advise us of the exact amount. She also stated we would receive 90% of the funds. She sent an e-mail with the same wording as the other postings on this subject, wanting �169.75 paid up front and offering a week's accommodation at the Royal Tenerife Country Club and has since tried to call me to follow up.
We reclaimed the full purchase price - �3000, plus 2 x �69 for the fees paid to RIL, so a total of �3138 from our credit card company in April 2006 under section 75 of the Consumer Credit Act 1974. I advised Lisa that we had reclaimed our money but she said that was the credit card's insurance and that we could still access this money. What a load of twaddle! In fact, our settlement letter from the credit card company clearly states that if we were to receive settlement from the merchant (Cyber Travel) then we would have to repay them their settlement amount.
It would appear to me that Direct Solutions are a marketing company for Royal Tenerife Country Club and have acquired the database of Cyber Travel's members and are targeting us on the basis that we were gullible enough to pay out before and therefore are quite a captive audience. In the cases like ours, where we have already been compensated for the unwise purchase and put the whole experience in the 'not to be repeated' file, they are working on human nature's 'greed' emotion by dangling the 'high interest & large amount of money waiting for you' carrot. Just my opinion of course, but the old saying of "if it sounds too good to be true, it probably is" stands firm.
Lisa was very quick to deny any involvement with timeshare and when I asked her if we would have to attend a presentation, she replied that that was timeshare and they are not selling timeshare.
A few years back I worked for a timeshare exchange company and am in no way saying that timeshare is bad. In fact totally the opposite - with the right purchase and use of the exchange system it's fantastic! Most of the resorts offer exceptional standards of accommodation and facilities and we stayed in some stunning ones. My complaint is not about timeshare in general, I'm always very quick to defend the timeshare concept having experiened it myself; my complaint is about the tactics used by some companies to sell the product.
As for Direct Solutions - this is obviously another scam. Do they really think we are stupid enough to believe that they are offering us '7 nights luxury accommodation' and the chance to get our hands on over �3000 for �169.75? The only truth here is that they are in business to make a huge profit and will devise whatever scheme they can to achieve their goals. Of course there will be a reason as to why the money isn't forthcoming and essentially you will be paying not only the �169.75 fee, but also the cost of flights to Tenerife - all to be offered up to what is bound to be a high pressure sales environment. That's if you are even offered the accommodation - what's to say that they are ever able to offer you the dates you request?
It would be nice to think my sceptiisism is unfounded, so if anyone has had a positive experience and can prove us wrong - please post your message. |
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brian.saunders4
18:03 12/10/09
Posts: 1
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Re: Cybertravel and NEWTECH(WALES)LTD - NEATH
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Re "Cybertravel" posted by nowwatts at 23:03 10/02/06 ...
I am trying to recover my payment to Cybertravel of �1996 through a credit card with the Royal Bank of Scotland but so far without success. It seems that my payment was claimed to the RBS card under the name of NEWTECH(WALES) LTD NEATH. Has anyone heard of this name? Brian
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catsue13
21:39 24/02/09
Posts: 1
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At around 5.30 this evening I was called, on my mobile phone, by "Ocean Associates", informing me that they could get my money refunded, that I had paid to "Cybertravel" about six or seven years ago. I refused to immediately pay the �250 "bond" money she asked for and requested a confirming letter setting out the details she had just spoken about. I was told I would receive an e-mail (I have) but that "Ocean" would not give details of the name and address of the "consultants" in Stoke-on-Trent until I had paid the "bond" and an appointment been set up. She has promised to call me back tomorrow. As I smelled several rats, I had a swift surf and discovered this site, along with all your similar complaints. Thank you, one and all!
Apart from the nastiness of these scams, what is now also bothering me is that whoever these people are, they had my previous address details. I have moved away from there, but she quoted the post-code and my old telephone number!!! Obviously, I was contacted on my mobile, as I've had the same number for many years. Just WHO is giving out such details? My dealings with "Cybertravel" were a long time ago - someone, somwhere, is hanging on to this sort of personal information AND passing it along - whatever happened to the Data Protection Act?
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KatieMay7
16:30 17/02/09
Posts: 1
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Ocean Associates
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We have been approached by these people promising much the same but we were not with Cyberlink. Our so called company was Holiday Warehouse so they are obviously working there way through everybody who has been conned in Tenerife. That is going to take them some time but I hope that nobody falls for it again.
Thanks for the info posted - it meant that we were very quickly able to stop this nonsense.
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freeloader
2:33 15/02/09
Posts: 1
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re claim cold calling
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This is a scam but my advise is get the free holiday and take advantage of a nice apartment or villa on san andres tenerife.
This company contacted us offering money back via a fund from the Spanish government LOL, but we've already been paid back via the credit card company, anyway I had stayed at san andres in the past so for the cost of the consultant �169 I thought bargain. on arrival i discovered that the apartment i was expecting turned out to be a villa wow free upgrade I asked the reception when to expect the consultant and was told that they had nothing to do with the company and that they only acted as property agents for private property owners on san andres and that the company that had booked our accommodation had nothing to do with them in fact i believe her as she did not look comfortable when I was asking questions.
Some one had pinned a letter to the villa door from the consultant arranging to pick us up outside reception the following day but i planned to go to los chritonas so we missed her and that is what i did all week so i did not see the consultant.
if you can get your air tickets cheap (ryanair �2.00 from east mids) then go for it but do not bother with any consultant or presentation.
The villa I stopped in normally rents for �470 AND WAS FANTASTTIC with views over the golf course.
These Muppet's must pay more then the token fake consultants fee for the accommodation.
So remember theirs no such thing as a free meal unless you do a runner
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nanniesue
18:17 05/02/09
Posts: 2
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Re: New Kid on the Block
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Re "Re: New Kid on the Block" posted by nanniesue at 23:43 04/02/09 ...
Hi, just a quick update on my post last night, the company that phoned us was 'Ocean Associates' and not 'Office Associates' as I stated, this was a typo error, sorry! We are now waiting for the call back tonight from 'Ocean Associates' and waiting for the woman to call my husband a pig & scum!!!!!!!!!!! More later.
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Brianmac
15:13 05/02/09
Posts: 1
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CYBER TRAVEL
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| I have been contacted by a person from a Company named Ocean Associates advising that they could get my money back from the Cyber Travel scam. I went along with the call even though I had already had my money back from my credit card company. They said I would have to go to Tenerife to sign the papers and they would then obtain my money. However they wanted �250 up front which would pay for the administration. It was then I said to them that It sounds as big a scam that the the original Cyber Travel holiday scheme was. They are very persistent so do not get involved. The phone call I recieved was from Barcelona so this gives it away. If they were genuine they would have a reputable company acting on their behalf in the UK. YOU HAVE BEEN WARNED!!
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nanniesue
23:43 04/02/09
Posts: 2
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Re: New Kid on the Block
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Re "Re: New Kid on the Block" posted by James R at 17:42 28/01/09 ...
Hi,
Had a very rude phone call this evening from Office Assocaites re 'Cyber Travel', a woman called Sally spoke to my husband two days ago and rang back tonight. I told her we weren't interested and that I thought it was a scam and then hung up, two minutes later she rang back and called me scum and a pig for not listening to what she had to say and that she would continue to ring back until I listened to her. On her third call back I told her to explain what she was offering and then she said she didn't want to talk to me now and would talk back tomorrow!! Very weird for a company that trying to get you a refund!! If she calls back again I will post more.
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James R
17:42 28/01/09
Posts: 34
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Re: New Kid on the Block
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Re "Re: New Kid on the Block" posted by mik57 at 21:27 26/01/09 ...
MIK67 Did you mean "Ocean Associates" ? Please post details of the people in Stoke - company name, address, any other info which would identify them. There is straightforward fraud going on here, justifying police action.. Many thanks.
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mik57
21:27 26/01/09
Posts: 2
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Re: New Kid on the Block
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Hi,
Office Associates contacted me about 10 days ago with the same line as before about reclaiming Cybertravel fees. 2 days later I received an email telling me the same but this time going to Stoke to receive 90% refund plus the �250 that they were asking for as an initial admin fee. I have said that I will pass the info on to my solicitor, but they still insisted that they will contact me again to get the ball rolling. I'll let you know if they do.
| At 18:14 08/01/09, James R wrote: | Re "New Kid on the Block" posted by pillbox at 15:14 08/01/09 ...
It is impossible to get your money back from Cybertravel. That company was liquidated some years ago and there were NO ASSETS available to repay members. There is no money to be had.
Look at forum.holidaywatchdog.com/Timeshare-&-Holiday-Clubs-Thornton-Ridge-and-Partners-Thread-11258-Page-3.html
This is a long-running scam and will cost you money. Your "deposit" is NOT protected as you will have paid them voluntarily. Have nothing to do with them.
Complain about these people to your local Trading Standards. Get the name of the people in Stoke if you can (and please post it here).
IF you paid for your membership in Cybert by credit card and you can prove it it is possible that you may be able to get some back from the credit card company. That's the only way to get anything. Speak to Trading Standards for advice. |
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James R
18:14 08/01/09
Posts: 34
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Re: New Kid on the Block
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Re "New Kid on the Block" posted by pillbox at 15:14 08/01/09 ...
It is impossible to get your money back from Cybertravel. That company was liquidated some years ago and there were NO ASSETS available to repay members. There is no money to be had.
Look at forum.holidaywatchdog.com/Timeshare-&-Holiday-Clubs-Thornton-Ridge-and-Partners-Thread-11258-Page-3.html
This is a long-running scam and will cost you money. Your "deposit" is NOT protected as you will have paid them voluntarily. Have nothing to do with them.
Complain about these people to your local Trading Standards. Get the name of the people in Stoke if you can (and please post it here).
IF you paid for your membership in Cybert by credit card and you can prove it it is possible that you may be able to get some back from the credit card company. That's the only way to get anything. Speak to Trading Standards for advice.
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pillbox
15:14 08/01/09
Posts: 5
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New Kid on the Block
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I have been approached by yet another Company this time one called Ocean Associates (in Barcelona) who tell me I can attend to see a Consultant in the Uk (venue to be arranged but Stoke-on-Trent suggested) to sign Certificates to get 90% (they get the other 10%) of my monies back plus interest. They say Spanish Law now permits this all to be done in the Uk so you won`t have to go abroad. They assure me they are not involved in timeshare. To attend to see the Consultant and sign the papers you must pay �250 up front by credit card only (not AMEX) this to be Visa or Mastercard (you`ll then be protected by Uk Consumer Law) and when the papers go through you`ll also get this �250 refunded. Refund is by sterling cheque or transfer they say (my choice).
Has anyone else been approached by this Company and does anyone have any comments or opinions on all this?. I`m still sceptical ..............
Pillbox.
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sally 23
21:19 07/11/08
Posts: 1
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| Just wanted to say a really big thank you to everyone on this site - through your advice we have managed to get back �2700 from our credit card company for money paid to cyber travel in 2004. It only took 14 days so thank you to everyone and to those who havent been succesful dont give up keep trying - one happy person
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ianwych
11:19 27/10/08
Posts: 1
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Dear All
I came across this site late. I have been trying to recover money paid by cheque to cybertravel in 2002. My bank Abby have refused due to the payment method and the time that has elapsed. I am taking the complaint to the financial Omdusman however I need evidence to support my complaint. If anyone has had sucess getting money from their banks even though they paid by cheque could they let me know. ian_wycherley@dsl.pipex.com
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mikeymarlin
22:02 22/10/08
Posts: 4
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Re: Cyber Travel and Thornton Ridge.
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Back in July,I found this site by chance. I decided not to have anything to do with Thornton Ridge, despite their repeated requests for me to sign their power of attorney form. As I had sent all my documents to them some years ago, I asked that they find these documents and then I would consider their request. Once they had found them, I asked them to return them to me which they duly did.
I then went direct to my credit card company and as I am a NatWest Private banking customer, I asked my relationship manager to follow up with them. I am pleased to say that 6 weeks after entering my claim, all my monies have been returned to me.
Thank you to all the contributors to this site for their advice and to NatWest for acting in a professional manner. My advice is "don't give up".
| At 18:48 10/07/08, mikeymarlin wrote: | I have just spent some time reading all the posts and feel somewhat encouraged by all the success. However,I sent all my documents to Thornton Ridge in 2005 when they offered to act for me - nothing happened! I have just been contacted by them again with the same offer. Has anyone managed to get documents back from Thornton Ridge so that you can act on your own behalf with your creditcard company?
The posts also refer to people having copies of the membership agreements and the OFT judgement. Are these generally available? |
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Grumbletext the mgnt. Site Admin
23:07 15/09/08
Posts: 335
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cybertravel membership terms and conditions
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hi - one user was kind enough to send in a copy of Cybertravel's terms and conditions for reference:
"I thought I would forward the Terms and Conditions to you so that you can post them onto the site should any of the new claimants need them for their claims to the banks and credit card companies and also if you felt that it was appropriate. If there is anything else I can do to help please let me know, we can't let these people get away with it again.
Yours, Grumbletext fan"
http://www.grumbletext.co.uk/cybertravelmembershiptsandcs.pdf
hope this helps, Adrian at Grumbletext
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heywoodg
17:14 15/09/08
Posts: 1
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Direct Solutions
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I've been contacted by Direct Solutions today by phone and then email confirmation. I have asked them to put me in touch with any of their clients who have been successful in getting back their money. I wait eagerly (not really).
Strange they have the same address as TV Travel who also contacted me back in August offering the same service which I kindly refused.
Regards
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pillbox
13:04 11/09/08
Posts: 5
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An apology ("they don`t give up.............")
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Some of you may recall my recent posting with the above `subject`. I wish to inform other readers that I have since had a further and lengthy discussion with this Company and a number of grey areas have been clarified and other information has come to hand too.
In light of my discussion I now wish to retract any statement(s) I made previously that might have been misleading to Forum Members .......... in fact in light of all this I would now apologize unreservedly to Direct Solutions and any other affiliate(s) for any erroneous implication or suggestion, on my part, of any malpractice on their(s).
Since having had a recent triple heart bypass (hence my nickname) I have to decided to draw a line under all of this. I would however still be interested to read of any Forum Members experience of their actual visit to Tenerrife to persue their refund, and their outcome, so I might finally form a concluding private opinion on all this.
`pillbox` - Russell Croft
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Battybird
8:48 11/09/08
Posts: 1
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We too received a call from Direct Solutions this week claiming that they have reclaim money for us. The caller (Lisa) stated that as we paid �3000 in 2002 and the money is held in a high interest account, we could be in line for around �6500, but then quickly said not to quote her on the figure and that the consultant, who we would have to fly to Tenerife to meet, would be able to advise us of the exact amount. She also stated we would receive 90% of the funds. She sent an e-mail with the same wording as the other postings on this subject, wanting �169.75 paid up front and offering a week's accommodation at the Royal Tenerife Country Club and has since tried to call me to follow up.
We reclaimed the full purchase price - �3000, plus 2 x �69 for the fees paid to RIL, so a total of �3138 from our credit card company in April 2006 under section 75 of the Consumer Credit Act 1974. I advised Lisa that we had reclaimed our money but she said that was the credit card's insurance and that we could still access this money. What a load of twaddle! In fact, our settlement letter from the credit card company clearly states that if we were to receive settlement from the merchant (Cyber Travel) then we would have to repay them their settlement amount.
It would appear to me that Direct Solutions are a marketing company for Royal Tenerife Country Club and have acquired the database of Cyber Travel's members and are targeting us on the basis that we were gullible enough to pay out before and therefore are quite a captive audience. In the cases like ours, where we have already been compensated for the unwise purchase and put the whole experience in the 'not to be repeated' file, they are working on human nature's 'greed' emotion by dangling the 'high interest & large amount of money waiting for you' carrot. Just my opinion of course, but the old saying of "if it sounds too good to be true, it probably is" stands firm.
Lisa was very quick to deny any involvement with timeshare and when I asked her if we would have to attend a presentation, she replied that that was timeshare and they are not selling timeshare.
A few years back I worked for a timeshare exchange company and am in no way saying that timeshare is bad. In fact totally the opposite - with the right purchase and use of the exchange system it's fantastic! Most of the resorts offer exceptional standards of accommodation and facilities and we stayed in some stunning ones. My complaint is not about timeshare in general, I'm always very quick to defend the timeshare concept having experiened it myself; my complaint is about the tactics used by some companies to sell the product.
As for Direct Solutions - this is obviously another scam. Do they really think we are stupid enough to believe that they are offering us '7 nights luxury accommodation' and the chance to get our hands on over �3000 for �169.75? The only truth here is that they are in business to make a huge profit and will devise whatever scheme they can to achieve their goals. Of course there will be a reason as to why the money isn't forthcoming and essentially you will be paying not only the �169.75 fee, but also the cost of flights to Tenerife - all to be offered up to what is bound to be a high pressure sales environment. That's if you are even offered the accommodation - what's to say that they are ever able to offer you the dates you request?
It would be nice to think my sceptiisism is unfounded, so if anyone has had a positive experience and can prove us wrong - please post your message.
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pillbox
16:33 09/09/08
Posts: 5
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They don`t give up ........
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Just had another call from `tenneripoff` - same old diatribe. At least they finally sent me the promised eMail ..........
Direct Solutions
Apartado De Correos N� 28 Costa Del Silencio, Las Galletas
Tenerife, Canary Islands Spain
Tel: (0034) 922 736 300 Fax:(0034) 922 736 293
FROM: Karen
TO: Mr and Mrs Croft
This is your confirmation certificate
As per our telephone conversation, I am writing to confirm that we have contacted you because there is a problem regarding your Reclaim/Cashback.
This certificate allows all parties named on your original purchase agreement and their dependent children seven night's accommodation to be taken in the Royal Tenerife Country Club in Tenerife. This can be taken any time between now and September 2009. During your stay you will be met by a qualified consultant who will help you claim back any lost funds due to your purchase of a holiday membership package and register your reclaim certificate.
If the correct premiums have been paid through Reclaim, we can guarantee 90% of your monies back that you lost through purchasing a holiday package.
The fee of �169.75 mentioned to you, once paid by Visa or Master card is to cover the consultancy fee, your accommodation is free of charge to you and we require a minimum of 4 weeks notice to make the reservation, as a VIP guest every attempt will be made to secure your first choice of dates.
I look forward to speaking to you again as arranged, should you have any further queries please do not hesitate to contact me.
Subject to availability, terms and conditions apply.
Regards
Administration Fund Management Department
They know what they can do with their `st-stufficate` don`t they?
Don`t get sucked in again - BE WARNED.
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Kerry34
15:53 04/09/08
Posts: 1
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Cybertravel refund
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| I have just had a third call in a month from another company 'TV travel' who can fly us out to Tenerife for �169 to claim back 90% of our money. They seem to have all the answers to my questions but I am not touching it with a barge pole! We bought in 2003 does anyone know if it is too late to claim money on our credit card? K
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Super Sue
21:46 02/09/08
Posts: 2
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Re "" posted by sutton at 15:48 08/08/08 ...
We joined Cyber in 2002 and paid 1st payment by credit and balance in installments every three months to 2003. Your bank still should have copies of your statemen.t I had trouble at first because I bank with Nat West should joined with Royal Bank of Scotland around that date. Just keep pestering and in the end you should get you copies. Mine took about three phone calls and in the end I got through to someone who knew more about the different archive for the two banks. Hope this helps . Mind you having done that I then found this site and realised my effort was probably all for nothing
S
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Super Sue
21:38 02/09/08
Posts: 2
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Cyber travel- Thornton Ridge & Co
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IMy husband received a call at home from Thornton Ridge then a letter saying we could get back 50% of our money we lost to Cyber Travel �2300 - �1100 on credit card and balance every three months by cheque �600 each. As we no longer have the paperwork all we had to produce proof by credit card statement and copies of the cheques front and back. I wasn,t sure so dialled the number on the letter - it transferred to a mobile number. I went along with it - we purchased in 2002 . After a lot of effort on my part and charges from the bank I traced the cheque numbers. All I had to do was produce copies front and back of the cheques. I was nearly there when I had a call from the "Adminstrators" in Teneriffe - they could get me my money back and said Thornton Ridge were a fraud. All I had to do was sign a disclaimer. Totally confused I feed cyber Travel into google and found this site. Thank goodness!!
Yes I agree we all must be on data base anyone can buy and think here are some more suckers. We got an invite to something similar and we along just to see and guess what some of the same consultants that were at the Cyber presentation were there, surprise surprise!!
Does anyone know if its too late for me to claim from my credit card company and how do I go about it
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lynno
9:22 01/09/08
Posts: 3
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Cybertravel , Thirnton Ridge & reclaim
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We had a call from thornton and I told them we had the money back as we had paid by credit card (thanks to grumbletext's help). last week my husband had a call in the day while he was off ill from a company called Reclaim saying we could claim the �3600 back if we paid the �169 admin fee - they told him it was a money back scheme that was part of our membership he was confused so gave them our card details and then rung to tell me .
We have stopped the payment with reclaim and teh card company but when I spoke to them they were very persistent and wouldnt take my not wanting to get this money back - they gave me a website of reclaim.gi and we have never had any certificates and there was never any cashback offer when we signed up for cybertravel - like your mom always said if its too good to be true then it isnt true!
I think that this is all linked as when cybertravel went under we were contacted by another company who had common directors and I think they had the cybertravel list of customers and unfortunately we will all be in their system now.
Hope no one else gets caught
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baffled
22:38 23/08/08
Posts: 2
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Re: Paid by cheque - anyone managed to get their money back
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| At 8:11 09/07/08, barney wrote: | | We joined the cyber travel club and paid by cheque - at the time credit card wasn't an option - we've just been approached by Thornton Ridge - has anyone who paid only by cheque got any of their money back and if so how - I've read some of the posts and tried to contact Angela but her email bounced back. I have no problems paying to recover the debt but 50% seems a bit steep |
I note that it is over a month since Thornton Ridge contacted you - what did you decide to do? Did you sign the Power of Attorney? Have you had any further contact with Thornton Ridge - and most importantly, have you had a refund via them? I hope so. Would be grateful for an update
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Campo
6:51 22/08/08
Posts: 3
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Re: TV Travel/Cybertravel/Thornton Ridge/
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The following info is exactly as it is printed on their fax.
Direct Solutions
Apartado De Correos Number 28 Costa DEl Silencio,Las Galletas
Tenerife, Cnary Iaslands Spain
Tel [0034] 922 736 300 Fax: [0034] 922 736 293
Followed further down the fax by the www address you corrected me on [a slip by me when I entered the details on this site]
| At 22:29 21/08/08, James R wrote: | Re "Re: TV Travel/Cybertravel/Thornton Ridge/" posted by Campo at 20:34 16/08/08 ...
Not sandanrestenerife - it is sanandrestenerife.co.uk
Reg Sept 07 San Andres Property Services SL
Do you have any further info for Direct Services? Phone -fax - address? |
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James R
22:29 21/08/08
Posts: 34
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Re: TV Travel/Cybertravel/Thornton Ridge/
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Re "Re: TV Travel/Cybertravel/Thornton Ridge/" posted by Campo at 20:34 16/08/08 ...
Not sandanrestenerife - it is sanandrestenerife.co.uk
Reg Sept 07 San Andres Property Services SL
Do you have any further info for Direct Services? Phone -fax - address?
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Campo
4:21 20/08/08
Posts: 3
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Re: Thornton Ridge and Cyber Travel
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My advice would be to only proceed if they agree to No payment up front. Any supposed costs up front point to a scam in my view. If there is a shred of honesty in them they will draw up an agreement whereby their costs, commission, whatever, are deducted from the final award.
Incidentally, 'Victoria' from direct Solutions phoned back to ensure we received her fax. During the conversation, she indvertently slipped Timeshare into the conversation - rapidly backtracking once the word was mentioned. There's nothing due to us anyway as we used the small claims court to regain our money years ago. However, it is ineresting to see what scams are unfolding. As i told a timeshare bloke in the Canaries years ago, If I were really interested, I'd consider things in the comfort of my own home then, if intending to proceed further, would jump on a plane and check things out on site. He said I had to sign there and then - Yeah, right, you can imagine my response! Anything where they try to push you along is worth avoiding totally, in my book.
| At 23:13 19/08/08, baffled wrote: | I have been contacted by Thornton Ridge and asked to sign a Power of Attorney to allow them to seek refund of my payment to Cyber Travel. I informed them by phone that I no longer have any paperwork at all relating to Cyber Travel (we moved abroad for a while, and lost the documents in the move, but considered them worthless by then anyway). We do not even have the cheque stub, or a record of the date we signed up, so am not sure if our bank could verify the transaction for us. Michelle at Thornton Ridge said this was not a problem - once I had signed the Power of Attorney she would be able to recover all our documentation from the liquidator. When I asked for details about the liquidator she said she couldn't supply them as she was only employed to make the initial phone calls.
As I have no documents in my possession to support my claim I am tempted to let ThorntonRidge pursue it on my behalf since they only charge the 50% commission if they succeed. I don't have anything to lose - do I? Advice please from anyone who has a specialist knowledge of this type of situation. I still haven't seen confirmationfrom anyone that Thornton Ridge have succeeded on their behalf. |
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baffled
23:13 19/08/08
Posts: 2
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Thornton Ridge and Cyber Travel
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I have been contacted by Thornton Ridge and asked to sign a Power of Attorney to allow them to seek refund of my payment to Cyber Travel. I informed them by phone that I no longer have any paperwork at all relating to Cyber Travel (we moved abroad for a while, and lost the documents in the move, but considered them worthless by then anyway). We do not even have the cheque stub, or a record of the date we signed up, so am not sure if our bank could verify the transaction for us. Michelle at Thornton Ridge said this was not a problem - once I had signed the Power of Attorney she would be able to recover all our documentation from the liquidator. When I asked for details about the liquidator she said she couldn't supply them as she was only employed to make the initial phone calls.
As I have no documents in my possession to support my claim I am tempted to let ThorntonRidge pursue it on my behalf since they only charge the 50% commission if they succeed. I don't have anything to lose - do I? Advice please from anyone who has a specialist knowledge of this type of situation. I still haven't seen confirmationfrom anyone that Thornton Ridge have succeeded on their behalf.
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Campo
20:34 16/08/08
Posts: 3
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Re: TV Travel/Cybertravel/Thornton Ridge/
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Another call from out of the blue - Vicki of Direct Solutions - We are entitled to 90% of our money from our bad experience of Cybertravel. The money is held in a Spanish account by a 'Notary', all we have to do is pay �169.75 up front to fund a consultant dealing with this case! We are then guaranteed 90% of our money by way of a refund!
They obviously have cusatomer records, lending credence to the theory of their involvment with Cybertravel originally. Oh, and we must indicate immediately when we want to attend. Seven days accomodation FOC - 4 star luxury etc. Their info can't be that good, we took them to the small claims court and received full repayment years ago! I requested a written communication to enable us to check with our solicitor - we would act in accordance with his advice - well that cost her a longer phone call! The fdollowing day, a fax was received, signed by Vicki [written evidence]. Out of curiosity, I decided to see if they were on the internet - no record of eiither Direct Solutions or www.sandanrestenerife.co.uk. However, I typed in Cybertravel and stumble across this site! All info will be forwarded to Trading Standards so pressure can be brouight to bear on these con artists!
Hmm, now I also have a couple of other 'gripes' ongoing - watch out Nissan!
| At 10:45 13/08/08, idv wrote: | Re "TV Travel/Cybertravel/Thornton Ridge/" posted by Judith at 13:38 11/08/08 ...
Warning: another SCAM!
I was contacted yesterday by a company called Direct Solutions regarding the recovery of 90% of our Cybertravel money paid. I was told that after Cybertravel had gone into liquidation, the company had started trading again under another name in Spain, and that this company had been caught and convicted of fraud in the Spanish courts. This was the money that was now available to us and other Cybertravel customers to be claimed. In order to claim our cheque, as it was a Spanish court decision, we would need to go to Tenerife. She offered me 7 days free accommodation in Tenerife, and the services of a consultant who we would need to see to "sort out the paperwork" and to pay the consultant �169.75 for his services, and then the cheque would be ours. If I agreed that I was interested in pursuing this, we would have until December 09 to come to Tenerife to collect our money. She even gave me a reference number for my claim. She did say that the liquidators money was available on a first come first serve basis and I would need to register my interest on this phone call in order to be in with a chance of recovering any money.
Obviously Direct Solutions are taking a similar approach to the TV Travel calls as other grumbletext users have posted. However, I wanted to bring to everyone's attention that this company were very clever as they were approaching this from a customer service angle rather than another hard-sell approach i.e. acting on behalf of the liquidators, lots of reassurance and even saying how terrible the business was with Cybertravel. We know, we went through it, and at the time it was very painful!!
We were lucky enough to have paid by credit card so have since managed to recover the monies paid. I contacted the local Trading Standards office this morning who told me to advise my credit card bank of the phone call as the details may be of relevance to them. So, we will write to them but I am sure the bank won't hold their breath!
Please do not get caught out again by these people! |
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Mike Gardner
20:10 13/08/08
Posts: 1
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Cyber Travel Scam
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| We like many others lost �3700 to the Cyber Travel scam and were also contacted by THorton Ridge. We had given Thorton Ridge power of attorney before we found the Grumble Text site. Can anyone offer any advice as to what we should do? I've read many good reports of Angela and Neil Chick but the email address I have for them was rejected, (angela.chick@elitelegalrecoveries.com) does anyone know of a different email address
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idv
10:45 13/08/08
Posts: 1
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Re: TV Travel/Cybertravel/Thornton Ridge/
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Re "TV Travel/Cybertravel/Thornton Ridge/" posted by Judith at 13:38 11/08/08 ...
Warning: another SCAM!
I was contacted yesterday by a company called Direct Solutions regarding the recovery of 90% of our Cybertravel money paid. I was told that after Cybertravel had gone into liquidation, the company had started trading again under another name in Spain, and that this company had been caught and convicted of fraud in the Spanish courts. This was the money that was now available to us and other Cybertravel customers to be claimed. In order to claim our cheque, as it was a Spanish court decision, we would need to go to Tenerife. She offered me 7 days free accommodation in Tenerife, and the services of a consultant who we would need to see to "sort out the paperwork" and to pay the consultant �169.75 for his services, and then the cheque would be ours. If I agreed that I was interested in pursuing this, we would have until December 09 to come to Tenerife to collect our money. She even gave me a reference number for my claim. She did say that the liquidators money was available on a first come first serve basis and I would need to register my interest on this phone call in order to be in with a chance of recovering any money.
Obviously Direct Solutions are taking a similar approach to the TV Travel calls as other grumbletext users have posted. However, I wanted to bring to everyone's attention that this company were very clever as they were approaching this from a customer service angle rather than another hard-sell approach i.e. acting on behalf of the liquidators, lots of reassurance and even saying how terrible the business was with Cybertravel. We know, we went through it, and at the time it was very painful!!
We were lucky enough to have paid by credit card so have since managed to recover the monies paid. I contacted the local Trading Standards office this morning who told me to advise my credit card bank of the phone call as the details may be of relevance to them. So, we will write to them but I am sure the bank won't hold their breath!
Please do not get caught out again by these people!
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Judith
13:38 11/08/08
Posts: 4
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TV Travel/Cybertravel/Thornton Ridge/
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I too received a call at the weekend from TV Travel saying that they could get 90% of my money back from Cybertravel. I said we had already made a claim through out credit card company and she said it didn't matter, that was my credit card insurance and they could still get me 90% back. (clearly unlawful to make two claims for the same thing) anyway I strung her along a bit just to build up her telephone bill, she is due to call back and I will do the same again, but with absolutely no intention of going ahead with anything or giving her any information. They already have my name and telephone number more than I want them to have.
Thornton Ridge was dissolved in February this year.
Cybertravel went into liquidation - with little or no funds for creditors
TV Travel cannot get your money back - Cybertravel went into liquidation and when I made a claim I was informed by the liquidator that there were very little funds available, they had managed to put their stash elsewhere - probably into the hotel in Tenerife (not that i'm bitter at all). I was one of the lucky ones who came across this site in 2005 and with the help of some really nice people I managed to get all my �3,700 back.
I did lots of research and I know for a fact that the directors and secretary of Thornton Ridge are one and the same as Cybertravel. I suspect this to be the case for this new company TV Travel although to date I cannot confirm this.
I would strongly suggest that no-one parts with any more money. We should all learn from this that you NEVER, NEVER, NEVER get anything for nothing (although �3,700 is actualy a lot and not nothing) and in fact it usually costs you much much more than you can imagine. Not only mometary but your sanity and your ability to trust anyone again. These guys and in fact there is a woman involved will keep doing this I am sure. Just be very aware, they already have your details, ie. full names, address, email addres and obviously due to the telephone calls, your telephone numbers. They seriously have no scruples and now hiding abroad clearly no backbone.
As you can tell this whole episode has casued me a great deal of distress. I wish all those who are in the process of making claims through their banks and credit card companies all the best of luck.
And once again I wish to thank Grumbletext for existing so that we can try to ensure that they never get anyone to fall for their scams again!!!!!!!
J
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James R
19:42 10/08/08
Posts: 34
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TV Travel - "getting money back"
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TV Travel cannot get any money back for anyone from anyone. They are a completely scam company. They have a lot of databases of people who have bought into various other scams and work their way through them. They just want to get you there to sell you something.
Ask them just HOW they can get money from Club Class. They can't. How could they? Club Class will certainly not give it to them.
If they say that they work with or for the Tourist Board or Government - they do not.
CYBERTRAVEL: The bank MUST keep transactions for six years and so should your credit card company. If you paid the deposit by credit card and it was over �100 the CC company is responsible for the whole of the transaction - which is just as well as the bank are not. Speak to Trading Standards or Citizens Advice.
The liquidator of Cyber Travel UK Limited should know where the company's books are now. These should contain membership records.
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sutton
15:48 08/08/08
Posts: 1
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| 07.08.08 we to had a phone call from TV Travel telling us how they could help us get our money back from Cyber travel who went into liquidation in 2004. Well after checking several threads about this company it seems they are just another scam possibly the people who ran Cyber travel. I have emailed them back telling them that we do not want any thing to do with them and not to contact us in any way.What i would like to know,is there any way we could possibly get any money back?we paid most of our money over by instalments and the deposit by credit card. our bank cannot find any transactions as they only go back to 2003 although tv travel said it was 2003 that we signed up to Cyber travel we think it could be earlier than that.and it does'nt help that we have thrown away any paper work from Cyber travel. so we do not have a cat in hells chance of getting any money back.But if any one knows of any paper work that would help could they please let us know.
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welsh dragon
21:30 07/08/08
Posts: 1
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| My parents have been contacted by TV Travel offering to get them their money back which they paid to Club Class Holidays. They were made the same offer of accommodation in Tenerife and consultations with an expert. I don't know whether this is connected to the thread about Cybertravel. Can anyone tell me if they have any information about this please. I would like to help my parents get their money back but I don't believe this company actually went bust. Could they still claim on their credit card insurance as it was practically impossible to get a holiday that was suitable?
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James R
22:57 01/08/08
Posts: 34
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Cyber Travel UK Ltd
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Re "" posted by mik57 at 16:18 01/08/08 ...
PLEASE have a look at this
forum.holidaywatchdog.com/Timeshare-&-Holiday-Clubs-Thornton-Ridge-and-Partners-Thread-11258.html
There is NO money to be got back because there is NO money. This thread explains why. See the last few posts.
TV Travel seem to have databases of a very large number of people who have been scammed - mainly by holiday clubs. They want you to visit them so that they can sell you something. They CANNOT recover money nor can they make any of the "cashback" schemes pay out.
They exist only to cheat.
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mik57
16:18 01/08/08
Posts: 2
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Hi all, Found this site after google search too. We have had 3 calls from them, all very insistant / persistant. TV Travel are calling me back on Sunday. I have even tried telling them that I would pass on the infomation to a friendly solicitor in Spain who could act on my behalf, but that seemed to just wash over them. Careful what you say to them. Some questions ask you for the first line of your address and post code plus bank name and type of card, ie visa or mastercard.
Tried to call them today, but their office is closed until Sunday.
Await with baited breath for any new developments. But it is a case of once bitten, twice shy!!
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mitch4
19:11 30/07/08
Posts: 1
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Re: cybertravel
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| Yes, we too have had a call from Thornton Ridge & Partners claiming to be able to get our money back (less 50%!!) that we paid to those con artists Cyber Travel. Any dealings with Cyber Travel has made me VERY suspicious so I checked out Thornton Ridge and found all this fantastic information linking them to Cyber and Resorts Int - yet more con artists - what is this world coming to!? I would appreciate any help out there that can be offered to enable my wife and I recover our loss through a legitimate source and direct from our credit card company. I have read all the trail of info but if anyone can put it in simple terms that would be great. Thanks very much.
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Irene Maynard
12:40 30/07/08
Posts: 1
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cybertravel
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I have also been contacted by the company in Teneriffe claiming to be able to obtain 90% of the money I paid to Cybertravel which was �2200.
I have read the various comments on this company which confirms my own feelings that it is another scam and was wondering if anyone can tell me how to go about getting a refund from my credit company.
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Janine
19:01 29/07/08
Posts: 1
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Re: TV Travel???
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Re "TV Travel???" posted by vikkis76 at 18:49 23/07/08 ...
Earlier this afternoon I received a call which, at first I thought was a sales pitch. I hung up. The phone went again and I let the answer phone take it. Basically the man said that it was regarding a refund claim against Cybertravel, but as I had hung up he was going to send the papers back and we would not get a refund. As I couldn't immediately recall Cybertravel I wiped the message. Then I googled it and realised it was the company that scammed us out of �3,000. At the time we signed we thought we had 14 days cooling off period. This turned out not to be the case and even the CAB advised us to pay the balance (which we did in installments). As we paid by cheque we were told when the company folded that we had no claim to get our money back so I threw away all the documentation. Have some people really got all their money back from their banks? The only proof I have is the cheque stubs. Do I have any chance
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shas13
18:55 29/07/08
Posts: 1
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Re: TV Travel???
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| At 18:49 23/07/08, vikkis76 wrote: | I received the same phone call from TV Travel this morning and an identical email subsequently. Can anyone actually confirm whether this is another scam. The website is actually a link to the Royal Tenerife Country Club which is where TV Travel offered to put us up.
Half of my brain is warning me that this is just another scam but the other half is questionning it as TV Travel have demanded payment through visa or mastercard which automatically insures against any fraud.
I'm seriously considering paying a visit to the CAB tomorrow. Will let you know how I get on but if anyone else gets anywhere in the meantime please let me know. |
Have also received phone call today about reclaiming money lost to Cyber travel. Have to go to tenerife to collect it, they will do their best to give us first choice dates - sounds a scam all over again,. Has anyone had any success?
We paid by chq originally as told were it was the only method of payment so have not been able to claim back from credit card company
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vikkis76
18:49 23/07/08
Posts: 2
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TV Travel???
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I received the same phone call from TV Travel this morning and an identical email subsequently. Can anyone actually confirm whether this is another scam. The website is actually a link to the Royal Tenerife Country Club which is where TV Travel offered to put us up.
Half of my brain is warning me that this is just another scam but the other half is questionning it as TV Travel have demanded payment through visa or mastercard which automatically insures against any fraud.
I'm seriously considering paying a visit to the CAB tomorrow. Will let you know how I get on but if anyone else gets anywhere in the meantime please let me know.
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workflow
18:44 21/07/08
Posts: 1
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TV TRavel re Cyber Travel
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| At 19:53 10/07/08, toneycomus wrote: | | I have just received a second call from TV Travel. After the first call I received an e-mail giving me details of their offer, The e-mail address was www.sanandrestenerife.co.uk, and mention was made of the Royal Tenerife Country Club and an Administrative Fund Management Department. I guess this is all part of the same scam, it looks like the cybertravel crooks are still cheating. I have all my original documents and wander if the credit card reclaim proceedure has any time limits to it .My wife and I bought in 2002.If anyone has any information I would be glad to see it. |
I have received a similar call . They then sent me the email below. If theer is any money to be had , where would it6 have come from? Or as you say is thsi another scam
This is your confirmation certificate
As per our telephone conversation, I am writing to confirm that we have contacted you because there is a problem regarding your Reclaim/Cashback.
This certificate allows all parties named on your original purchase agreement and their dependent children seven night's accommodation to be taken in the Royal Tenerife Country Club in Tenerife. This can be taken any time between now and September 2009. During your stay you will be met by a qualified consultant who will help you claim back any lost funds due to your purchase of a holiday membership package and register your reclaim certificate.
If the correct premiums have been paid through Reclaim, we can guarantee 90% of your monies back that you lost through purchasing a holiday package.
The fee of �169.75 mentioned to you, once paid by Visa or Master card is to cover the consultancy fee, your accommodation is free of charge to you and we require a minimum of 4 weeks notice to make the reservation, as a VIP guest every attempt will be made to secure your first choice of dates.
www.sanandrestenerife.co.uk
I look forward to speaking to you again as arranged, should you have any further queries please do not hesitate to contact me.
Subject to availability, terms and conditions apply.
Regards
Administration Fund Management Department
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mikeymarlin
17:41 18/07/08
Posts: 4
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Re: Another success
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Do you by any chance still have copies of the blank membership forms that you refer toin your post so that I could use them to support my claim on the credit card company. Iknow its a long time ago but some of us are only just becoming aware that we may have a chance to get our money back. Thanks in advance.
| At 16:38 05/11/05, chippy wrote: | Many thanks to Thornton Ridge, who having cold-called me to try to con me out of another 50% of my previous losses, led me (unknown to them) to this site. With the help of all you folk who have posted your experiences and even sent me copies of blank forms (as I had thrown my signed copies away - silly me) I have now been offered �3,000 refund from HSBC.
Thanks to all and especially Angle, Neil and Adrian. |
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pillbox
17:03 18/07/08
Posts: 5
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Re: Cybertravel Scam
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Take my advice friend, - "sign nothing".
pillbox
TV Travel calling from Tenerife have just phoned me after sending me an email. I told them that I had replied to the email and they said that "it hadn't been passed on by the secretaries". I told them that I was unable to travel so would not be going to Tenerife. They said that it was unfortunate because that was the only way to get the money. I was then told that they would be sending a waiver form which I needed to sign and return giving away my rights to any monitary refund. I await the form![/quote]
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mikeymarlin
14:17 18/07/08
Posts: 4
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Re: Cybertravel Scam
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Re "Cybertravel Scam" posted by pillbox at 21:03 17/07/08 ...
TV Travel calling from Tenerife have just phoned me after sending me an email. I told them that I had replied to the email and they said that "it hadn't been passed on by the secretaries". I told them that I was unable to travel so would not be going to Tenerife. They said that it was unfortunate because that was the only way to get the money. I was then told that they would be sending a waiver form which I needed to sign and return giving away my rights to any monitary refund. I await the form!
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pillbox
21:03 17/07/08
Posts: 5
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Cybertravel Scam
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| I too had a call tonight about getting my money back on condition I went to Tenerife to sign a document to get the refund. This was because I signed up originally to Cybertravel in the Uk. Apparently most people signed up in Tenerife (so they claim). I refused the offer of a free stay in a 4 star hotel. I said send the Form to my home and I`ll post it back signed then they can refund me. Nope, I could only do this `signing` in Tenerife - crap. I entered into a Contract in the Uk and therefore it`s subject to Uk Law. I was then told if I didn`t travel within the specified dates I would have to sign a waiver Form giving away my rights to any monitary refund in the future - more crap. I said there was no such thing as a free meal. I was also told their Consultants would be available when I arrived in Tenerife - what!!!, just to see me sign a Form to get my money back, I don`t think so. I have also been told the original owner of Cybertravel has now started up another Company doing the same thing - can`t remember the name but think it was something like RBL Travel but don`t quote me here. I have to say this woman who rang me must think I`m stupid - I`m not going to fall for this scam like I was sucked into the first one. Far as I`m concerned they can go and stuff themselves where the sun don`t shine. My original bad experience and loss of money I`ve long since written off and that`s the way it`ll stay. My advice to you all is DON`T GET SUCKED IN AGAIN............. I write all this, `without prejudice`. Pillbox.
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toneycomus
19:53 10/07/08
Posts: 1
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| I have just received a second call from TV Travel. After the first call I received an e-mail giving me details of their offer, The e-mail address was www.sanandrestenerife.co.uk, and mention was made of the Royal Tenerife Country Club and an Administrative Fund Management Department. I guess this is all part of the same scam, it looks like the cybertravel crooks are still cheating. I have all my original documents and wander if the credit card reclaim proceedure has any time limits to it .My wife and I bought in 2002.If anyone has any information I would be glad to see it.
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mikeymarlin
18:48 10/07/08
Posts: 4
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Cyber Travel and Thornton Ridge.
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I have just spent some time reading all the posts and feel somewhat encouraged by all the success. However,I sent all my documents to Thornton Ridge in 2005 when they offered to act for me - nothing happened! I have just been contacted by them again with the same offer. Has anyone managed to get documents back from Thornton Ridge so that you can act on your own behalf with your creditcard company?
The posts also refer to people having copies of the membership agreements and the OFT judgement. Are these generally available?
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