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Ted
9:14 03/05/05
Posts: 3 
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Do Not Buy From These Crooks
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Well after getting that response ot my complaint from Peter Hills I sent him a PM and an email stating that I was tired of being lied to by representatives of Watford Electronics. Also I have recieved no fire wire card to replace the one they took away or a comparable graphics card.
Guess what, he didn't reply to either messages.
It now becomes obvious that unless they lie thay have nothing to say.
This place needs to be closed down.
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George.D Guest
8:35 29/04/05
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Don`t deal with this firm
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| Sent back a stick of memory back to watford electronics still waiting after some weeks???they say it has not been tested yet (if you can get them to answer your e-mails).Be careful if you return anything as trying to phone them is impossible you only get a recorded message telling you there preferred of dealing with returns is over the internet?when you go online you find that they want at least �10.00 off you if they find nothing wrong with the part you are sending back???somehow I think they send a lot of faulty parts back to customers?YOU HAVE BEEN WARNED.I will not deal with them again they have lost a good customer. Off to trading standards in Luton now see if they can sort it all out.
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robert.vangun
22:48 24/04/05
Posts: 1
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Success - Here's how to get Watford Electronics to respond
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I bought a DVD drive from savastore.com in October, it failed in December, and I got the run-around until January, when a returns authorisation was finally granted. By April, I had sent perhaps a dozen unacknowledged emails and still had not received the repaired drive. So, I sent one final email, telling them exactly what I wanted (a refund in full) and giving them one week to put things right or else I would take legal action. They didn't respond.
So I went to Money Claim (https://www.moneyclaim.gov.uk/csmco2/index.jsp) -- Her Majesty's Court Service's internet-based service -- and filed a claim for the full purchase price of the DVD drive plus shipping. Filing a claim online is very easy. You register your personal details, you supply the Watford Electronics address in Luton, you get 1,000 characters or so to explain your complaint, and you pay a �30 filing fee with your debit or credit card, which is re-paid to you by the defendant if you win the case.
Within a week of filing, I received a full refund for the DVD drive and shipping. I responded that the matter would not be closed until I received the �30 court costs as well, and I got a cheque the next day.
Not sure if this will work for everyone. But if you feel you have a genuine case for a refund and you can't get a response, this might work for you too.[/b]
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david.B
8:08 21/04/05
Posts: 1
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Watford Electronics - Utter Frustration
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Trying to get a response from Watford Electronics is a farce. They don't automatically acknowledge receipt of e-mails and only reply to a random few with responses that don't answer the points raised.
I have been trying to get them to acknowledge an on-site warranty for a PC bought last November for my disabled sister. Despite assurances in the first instance that all was in order, Watford Electronics has not sent any agreement or confirmation as they undertook to do.
When a failure occurred, its handling was (is still) a mess. What little e-mail response they have bothered to make has all been sent to me and not my sister (we live 120 miles apart). Goods had to be sent back (a difficulty for a movement and speech impaired pensioner on her own). Watford Electronics denied receipt until the details of the Special Delivery were supplied. Magically, they did have it. Then they sent the replacement to the wrong address.
Instead of sending it to the right address they declared it received back for a refund. Great, except that 2 months later still no refund.
Watford Electronics response to e-mails is pathetic (perhaps they have so many complaints that they cannot handle the volume; an automated response system may look like a spamming exercise and get them barred!). I managed to get through to Jenny McMellon, after an inordinate time on the 'phone, but that proved a total waste as the promises made were not honoured in any respect. I even wrote to Mr Jessa, the MD, having noted his message in their catalogue. 'His' reply, very long in the coming, came from Jenny McMellon and was curt and perfunctory. The Luton Trading Standards Office has yet to receive a reply to their missive after 6 weeks. (As it's difficult for Trading Standards to ascertain whether an offence has been committed without Watford Electronics' input; non-response is a good defence!)
In all, the classic brick wall.
Failure to make refunds appears, from the postings, to be the 'norm'. Is this very poor accounting practices, deliberate fraud or are Watford Electronics in financial difficulties so they cannot act responsibly?
Never has 'Buyer Beware' carried so much meaning!
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sapper82
9:03 20/04/05
Posts: 1
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Re: Watford electronics
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Re "Re: Watford electronics" posted by david.dob at 19:56 19/04/05 ...
I've been lucky! My Aries PC has worked well for 9 of the 10 months since I bought it!
Unfortunately the DVDROM/write drive went belly up several weeks ago and all e-mails to W/E have so far been ignored. Next step will be BBC Radio 4 "You and Yours".
However, TAKE WARNING!! Their 0870 phone number is a premium rate scam. Callers are charged 5p per min over the BT standard daytime rate of which W/E get between 4.5 to 6p.
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david.dob Guest
19:56 19/04/05
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Re: Watford electronics
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Re "Re: Watford electronics" posted by Peter Hills at 13:36 18/04/05 ...
Peter
You have not fully addressed my concerns:
Firstly, I returned the PC on March 19, and a returns note signed to that effect. The fact that this return was not acknowledged until a later date is due to your the nature of your internal systems. I have received a refund, although this was during the second week in April, almost 1 month after returning the unit.
Secondly, when the unit failed (after just 5 days), collection was arranged for a Wednesday (they never turned up) and then the Friday of the same week (again they never turned up). On each occasion I had taken the day as holiday from work and waited at home all day. On each occasion it was confirmed to me by customeer services (several times) that someone would collect the PC on the specified day.
Once this happened I was so fed up that I was no longer prepare to accept a repair and asked for a refund.
I returned the unit to your store at Luton via taxi and public transport (I do not own a car) at my own cost amounting to approx �60. I have not been offered any compensation for this inconvenience.
In fact as the fault occured witihin 7 days of receipt (it was reported to your tecnical helpline on the 6th day) it is my understanding that the retailer should bear the cost of returning the product.
I await your detailed respose.
David Dobbs
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Peter Hills
13:44 18/04/05
Posts: 16
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Re: Customer service
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Re "No Customer service" posted by Ted at 8:49 12/04/05 ...
Dear Ted
If your matter has not been resolved to your satisfaction please send the details direct to myself. Watford Electronics did not take over Carrera, we simply purchased the brand name so that we can now manufacturer Carrera PC systems. Had we not offered old Carrera customers the option to purchase a warranty through Watford Electronics thousands of customers would have been left with no warranty and no support.
There have been a few teething issues, mostly with getting specifications with the Carrera systems but this should all now be resolved.
Please feel free to contact me direct if anything is still outstanding.
Kind Regards
Mr Peter Hills
Customer Services Manager
[email protected]
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Peter Hills
13:36 18/04/05
Posts: 16
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Re: Watford electronics
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Re "Re: Watford electronics" posted by david.dobbs at 12:08 04/04/05 ...
Dear David
I am very sorry that you have had to wait in for a collection on a faulty laptop, as you know we do offer to collect from any address that you specify and can deliver a repaired item back to any address that you specify.
I can see that you have emailed me twice and can also see that you have received my out of office responce.
The refund of your deposit whent through a few days after you had returned the item back to us because we had to cancel the agreement under which you purchased the item. I apologise that the first collection was missed, obviously we would have rebooked another collection to save you from getting a taxi from London to Luton.
If I can be of any future assistance please don't hesitate to contact me direct.
Mr Peter Hills
Customer Services Manager
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Jamspongers
9:32 12/04/05
Posts: 1
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Re: No Customer service, take your money and run
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Re "No Customer service, take your money and run" posted by Ted at 8:49 12/04/05 ...
TED
Two words for you "Statutory Rights" If your computer is within its warranty then the company that sold the computer to you is legally obliged to give you a replacement or refund you in full, if they can not within a reasonable period of time rectify the fault to your satisfaction.
If they refuse ask them to explain in writing what your statutory rights are according to them. Then report them to you local trading standards office.
Always remember the law leans to the consummer. Also best that you put as much in writing as possible
Good Luck
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Ted
8:49 12/04/05
Posts: 3
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No Customer service, take your money and run
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This all started back in January when My Carrera PC started acting up. The help line told me about Watford buying them out and that I'd get a letter through explaining that I'd have to pay to get Watford to honour the warantee. I did all this and after �14 of phone calls finally got them to sedn an engineer out (a 7 day wait). He came and told me what I'd told them, the motherboard needed replacing. He had one with him, errr, that cheap rubbish isn't going in this PC. I'll have to get another one.
10 days later he's back after giving me a choice of motherboards. None of these had the 128mb of onboard graphics the original had so he had to bring anohter graphics card ,64mb, said he couldn't get the company to give me a 128mb one. Put the new motherboard in and the fire wire card wouldn't fit the new one. He told me that Watford would send me a new one and he took the old one away with the motherboard.
Since then I have sent countless e-mails to Watford to Jenny McMellon who is a customer services manager and to their MD demanding a fire wire card and a graphics card. I now have to take the legal route as these people can be described as nothing short of common crooks.
When I do get a reply I am told it is beiong delt with, You'll be sent new cards, we'll send the engineer with the new cards, etc etc.
I know that they've taken a lot of money from former Carrera customers and no doubt have managed to get some of these sub standard motherboard into a few of them with out the user knowing.
I'll let you know what happens next but as it stands I'm just starting to fill out the leagl forms. If anyone has any advice then it would be much appreciated.
My advice to anyont reading this is DO NOT do business with Watford Electronics or their Savastore shop. There are plenty more retailers out there who wont just take your money and run.
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scooby2005
10:46 08/04/05
Posts: 1
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Terrible Savastore service
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| I've had a problem with Savastore recently after ordering what was described as a 9800 Pro graphics card. It turned out to be a non-PRO card. I've RMA'd it but for some reason they seem incapble of replying to any e-mails. I've e-mailed the Customer Service Manager, again no response. I've now complained to the MD.
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AlexOD Guest
0:58 06/04/05
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Got 1 case, 1 cpu, and 1 motherboard. Motherbord had to be returned as it was incomplete, kept the case although it was a little wrong (bit defective). Second motherboard arrived and its diagnostics said that the cpu was defective. Returned the CPU, took about 2 and a half weeks to get it returned.
PLEASE NOTE: whenever i mention a return there's lots of angry e-mails asking for money back, and saying why arn't you responding at all.
So set that system up, same error again, motherboard diagnostics says that the cpu is still damaged. Although the cpu came with the seal and everything, and the motherboard came all wrapped in 1 anti-static bag, with the componants rubbing, thought it must be that.
Sent the second motherboard back, that was a month ago.... still cant check weather this CPU is damaged
Now my e-mails are getting declaired as spam... interesting i only sent 3 IN THE LAST MONTH!
Thinking of giving up but they dont seem to want to give me my money back.... 3 months no PC of my own, �200 down.
Yeah savastore are great
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david.dobbs
12:08 04/04/05
Posts: 1
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Re: Watford electronics
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Re "Re: Watford electronics" posted by daviddobbs at 11:30 30/03/05 ...
Still no refund received; Still �60 down on the whole deal.
Could you get Watford to respond in detail to this fiacso.
On a better note, have now bought a notebook from Evesham, and had no problems - their customer service is excellent.
David Dobbs
return 164181
order O5694861
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daviddobbs Guest
11:30 30/03/05
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Re: Watford electronics
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| AND I'VE YET TO RECEIVE ANY REFUND!!
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daviddobbs Guest
11:07 29/03/05
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Re: Watford electronics
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Re "Re: Watford electronics" posted by daviddobbs at 14:41 21/03/05 ...
So all in all I've lost 2 days holiday, am �50 down, thats excluding the phone costs which will be in excess of �25.
and lets not forget, this item failed within 5 days of receipt.
In summary i would say this; I was attracted by the spec of the notebook, and thought it looked like a good deal, but in the end this was an unmitigated disasted. Watford/Savastore's customer services are diabolical, I would not advise anyone to buy a PC from them.
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daviddobbs Guest
14:41 21/03/05
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Re: Watford electronics
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Re "Watford electronics" posted by ddobbs at 7:59 17/03/05 ...
Then took another day off, and still no-one arrived to collect the laptop.
So I took a cab to Luton from London on a saturday, costing �50, and returned the item in person.
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ddobbs Guest
7:59 17/03/05
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Watford electronics
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My experience as follows:
I was supplied with a laptop that failed after just 5 days.,
I found that trying to return the item was virtually impossible, even though the item failed after such a short period of time. Eventually, a collection was arranged, although they failed to turn up despite 2 e-mail confirmations that it would be picked up on that day!!
I will now have to take another day off work, to wait for a rearranged pick up.
I am not very impressed at all.
David Dobbs
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Peter Hills
10:46 18/02/05
Posts: 16
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Re: Watford Electronics Service
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Re "Re: Watford Electronics Service" posted by Guest at 14:04 16/02/05 ...
I can assure you that we are concerned if there has been an issue with our stock, without you contacting me I can not find out what the problem is or resolve it nor can I offer to compensate you in any way. I leave it up to you.
Regards
Peter Hills
Customer Services Manager
[email protected]
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Guest
14:04 16/02/05
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Re: Watford Electronics Service
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Re "Re: Watford Electronics Service" posted by Peter Hills at 14:22 31/01/05 ...
Too late. I have given up, and got a refund. I explained to your people from the start that they were mis-labelling the stock.
To add insult to injury, the stock description was changed on the website, and on my returns invoice to reflect the actual item rather than the object I had paid for, so someone working there knew what the problem was.
I want nothig to do with Watford electronics from now on, so please dont waste your time trying to pretend concern this late in the game. I think you ou are either rogues or idiots, and I dont intend to find out which.
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platformsutra
23:13 09/02/05
Posts: 1
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Watford Electronics Customer Services
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I've bought a number of items from Watford Electronics over the past year, including a laptop, external sound card and cordless mouse at various times, and was aware of some negative feedback prior to buying, mainly regarding problems when things went wrong.
Despite this I went with the positive feedback regarding competitive prices, good order tracking and fast delivery service.(Fortunately someone was always in when goods arrived......or who knows...) My experience was good enough to order again.
Nine months into the parts and labour warranty, the hinge casing cracked on the laptop, which I viewed as a design or manufacturing flaw.(A quick Google around showed that notebook hinges are rather prone to splitting, even exquisitely expensive white ones, neither of which mine was: )) So it's likely a "thing" about laptops in general......
To the point though......My initial complex and somewhat paranoid email to cs@savastore elicited no response: not so surprising if you look at the difficulty in response from the position of the poor sod who has to answer without prejudice, not having any reference to what you're gibbering on about. So, after cooling out I filled in the Return request form and was provided with a reference number. With reference number in hand and following an email debating the statement that return should be at my expense, I was contacted by a named Customer Services Advisor offering free uplift 'as a goodwill gesture'. This duly happened, and further email correspondence with the named Advisor was replied to very promptly, sometimes within minutes.
The notebook was satisfactorily repaired, a new battery provided (a flaw was picked up during the testing ),and the laptop returned free of charge all within 3 weeks.(Not too painful). My feeling throughout is that Watford may genuinely be trying to address past problems with customer services. I never tried to contact them by phone, but the email communication was helpful and speedy as soon as I had a Reference No.
I would Buy from Watford Electronics again, and hope this posting helps provide a balance.
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Peter Hills
14:22 31/01/05
Posts: 16
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Re: Watford Electronics Service
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Re "Re: Watford Electronics Service" posted by memki at 16:21 26/01/05 ...
Dear Memki
I understand that we have sent you the wrong motherboard 4 times, obviously this was not intentional and we apologise for our error, this is not a common occurance so there must have been a stock issue that went unresolved. Please email me your account or order number to [email protected] as I would like to see what I can do to assist you further.
Regards
Peter Hills
Customer Services Manager
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peter.hil Guest
14:14 31/01/05
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Re: Watford Electronics customer service
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Re "Re: Watford Electronics customer service" posted by Guest at 21:23 26/01/05 ...
I have left a message for Patricia Brown to get in contact with me, if you read this first please email me. [email protected] I will be happy to assist you.
Regards
Peter Hills
Customer Services Manager
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Livewire
19:19 28/01/05
Posts: 4
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Last edited by Livewire on 12:52 09/08/05; edited 3 times in total
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Guest
21:23 26/01/05
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by jamesmans at 9:02 07/01/05 ...
I have been in contct with #### #### [name suppressed by Grumbletext as there appears to be an involved set of circumstances in this instance which this poster was not aware of and which make it fair and reasonable to suppress the name mentioned here] who got an engineer to phone me after my PC been away for a week and was suppose to be repaired they said they had changed my memory and updated my motherboard when it returned it did not work. After 3 phone calls at been on hold each time for 45minutes they said they would arrange an engineer to come out to the house as I am covered for a call out the engineer phoned last night and talked my husband through the procedurer to try and get it up and running he said it is a faulty memory stick. He said that #### #### would contact me to-day but no one has phoned so could you please help me as they have never answered the 3 e-mails that my neice has sent them on behalf of me. I hope I will get a response to this e-mail and help as he said that they would send me a replacement, this has been a wasted month and my warranty is up in Febuary. Thank Patricia Brown
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memki Guest
16:21 26/01/05
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Re: Watford Electronics Service
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Re "Watford Electronics Service" posted by Peter Hills at 15:56 18/01/05 ...
Yes. Nice advert for Savastore, but a stupid place to post it.
Savastore customer service is a misnomer if ever i heard one. I have NEVER had a direct question answered, unless it falls withing a simple & very limited list such as those options available on the returns webpage.
I challenge Watford Electronics to explain why they have ignored all my emails & sent the same incorrect item 4 times in a row, each time ignoring my statements pointing out that they have mis-labelled the item. they plainly do not have the item I paid for in stock.
I also challenge them to explain why, the latest (4th) return request now labels the item as the inferior non RAID motherboard as opposed to the RAID one, originally advertised, invoiced and paid for, and to explain why their Web page has now mysteriously deleted the word RAID from the advert. In effect, they are changing the product I bought to an inferior one, when my original invoice cleary shows that this is not the case.
In addition, I ask them why they have at no point in any of the responses to my complaints to them, they have not just admitted that they never had this product, which they knew from day one, and why instead, they chose to put me through 3 months of returning items, days lost waiting for couriers that chose not to turn up, and extreme frustration about their utter lack of ability to understand that a simple person to person communication via email or otherwise would have sorted this problem out immediately.
Any decent company would simply have admitted at the start that there had been a mistake in the advert & labelling, and possibly suggested an alternative motherboard that could be supplied.
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mkiii Guest
11:32 26/01/05
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by memki at 19:19 14/12/04 ...
Just an update. I have now been sent the same incorrect item 4 times, and I still get no proper response beyond the standard, ''fill in the returns request'' one. I have to be fair been offered a refund for the board, but have had no response at all to my requests for a refund for the cost of the Processor I bought to fit on it, therefore I will continue to try to get the correct item sent.
No amount of cajoling gets a proper response to my emails. I get no answers to any questions.
I will be emailing Shiraz jessa as soon as I can construct a sentence without resorting to anglo saxon.
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memki Guest
11:32 26/01/05
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by memki at 19:19 14/12/04 ...
Just an update. I have now been sent the same incorrect item 4 times, and I still get no proper response beyond the standard, ''fill in the returns request'' one. I have to be fair been offered a refund for the board, but have had no response at all to my requests for a refund for the cost of the Processor I bought to fit on it, therefore I will continue to try to get the correct item sent.
No amount of cajoling gets a proper response to my emails. I get no answers to any questions.
I will be emailing Shiraz jessa as soon as I can construct a sentence without resorting to anglo saxon.
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memki Guest
11:30 26/01/05
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by memki at 19:19 14/12/04 ...
Just an update. I have now been sent the same incorrect item 4 times, and I still get no proper response beyond the standard, ''fill in the returns request'' one. I have to be fair been offered a refund for the board, but have had no response at all to my requests for a refund for the cost of the Processor I bought to fit on it, therefore I will continue to try to get the correct item sent.
No amount of cajoling gets a proper response to my emails. I get no answers to any questions.
I will be emailing Shiraz jessa as soon as I can construct a sentence without resorting to anglo saxon.
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memki Guest
11:22 26/01/05
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by memki at 19:19 14/12/04 ...
Just an update. I have now been sent the same incorrect item 4 times, and I still get no proper response beyond the standard, ''fill in the returns request'' one.
No amount of cajoling gets a response to my emails. I get no answers to any questions.
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Guest
11:31 21/01/05
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Re: Watford Electronics Service
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Re "Watford Electronics Service" posted by Peter Hills at 15:56 18/01/05 ...
I recently ordered a CPU cooler from these guys, having previously ordered some items with no hassle (well, apart from taking a month to get a replacementmouse sent out to me). The cooler has not arrived, and it is almost 3 weeks now since it was despatched. My emails to Customer Services go unanswered and, like others here, I have been unable to contact them via phone. I now have no alternative but to order another one from another company and try to get my money back from my credit card company.
Having spent over �200 with this company so far this is the last time I will be using them.
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Peter Hills
15:56 18/01/05
Posts: 16
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Watford Electronics Service
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" To all Savastore.com customers, (Division of Watford Electronics)
First of all, I'd like to take this opportunity to thank all our customers for your support and custom in 2004. We've been working throughout the last 12 months to not only meet, but also exceed your needs and requirements. It's been hard work, but has also proved extremely rewarding.
As I'm sure you've noticed we've fully revamped our Savastore.com website. We've not only improved the look, feel and speed of the site, but have also introduced some great new features. The PriceWatch feature has been extremely popular (if you haven�t seen it, be sure to check it out) and we�ve recently added an improved search filter that makes it much easier to find what you�re looking for. Of course, we've also packed it full of great products, at great prices!
In terms of our Aries PC range, we've had a great year; scooping a heap of top awards from the popular computer press and launching a number of fantastic new PC products. One of the most exciting of these is our new slim-line Microsoft Media Centre. Combining all the functionality of a multimedia PC, VCR, DVD player and CD player, we expect it to take the PC and Home-Entertainment market by storm in 2005. For more information, and to be amongst the first to get your hands on this great new product, see www.savastore.com/ariespc/mediacentres.
In October 2004, Computer Shopper magazine rated our PC customer support and after-sales service amongst the top two of all UK PC companies - above that of PC World, Dell and Mesh! This is something that we're not only extremely proud of, but something that we hope to continue into 2005.
In 2004 it was our aim to respond to all customer emails within 8 hours. We're pleased to say we've not only met this target (well in 99% of cases!), but have also exceeded it: over 80% of customer emails were replied to within 4 hours! Peter Hills, our Customer Service Manager, will be working very hard in 2005 to ensure that we continue to meet our targets. If you have any issues, questions or ideas for improvement you'd like to bring to Peter's attention, you can contact him on [email protected]. You can also email me at the address below.
Of course, we also have big plans for 2005. To ensure you're part of them, make sure you're a regular visitor to www.savastore.com and please let me know if you have any ideas as to ways we can improve or service and product offerings.
Wishing you and your family a great Christmas/New Year and a very happy and prosperous 2005 from everyone at Watford Electronics,
Shiraz Jessa
Managing Director
[email protected] "
This email was sent to all of our registered customers over the Christmas period, if you do have problems or issues with the service that you have received then please do contact us and escilate the problem if you feel that your issue has not been resolved to your satisfaction. If you search other forums you will find that I try to post my details where ever posible so that you can contact me. If you do grumble on this page then we will not be able to contact you or help you if you do not leave a name.
Kind Regards
Peter Hills
Customer Services Manager
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dubal Guest
11:09 14/01/05
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If only I had seen this BEFORE I bought
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I purchased a graphics card from these guys because they were the only ones I could find that had it "in stock".
I had the same "shipped but not collected" issue and when it eventually arrived packaged like you would a letter it was dead as a dodo. They "eventually" agreed to send a courier to collect (course this never arrived) and now they NEVER respond to the email, I can NEVER find someone to talk to.
I reckon the policy is avoidance so I will pay to ship it back to them. It is EASILY the WORST service I have ever encountered.
Incidentally, I bought the card there as it was reasonably priced and in stock so I could use it over christmas.
Dubal
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neilscanlan
19:59 12/01/05
Posts: 3
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DO NOT USE THIS COMPANY TO BUY ANYTHING.
Ordered a motherboard, they sent a cheaper inferior model. Hassle to return it, then as a replacement, they deliver the exact same cheaper model. They never ever reply to e-mails, they delete queries and requests for confirmation without reading them. Return the second item, all sorts of problems. They have NO customer service, they are incompetent at picking, they have no customer service telephone number, they will not reply to e-mails. How this company stays in business is beyond me. I am convinced thet they purposely send out cheaper products than those ordered in the hope you won't notice or be bothered to return them. Any financial savings you make make at the outset by choosing this company will be far outweighed by the incompetence and lack of courtesy you will encounter afterwards.
NOT recommended in the slightest, unless you like having your pockets picked by an incompetent bunch of cowboys masquerading as a computer sales firm.
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jamesmans
9:02 07/01/05
Posts: 2
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by Livewire at 19:19 18/12/04 ...
I completely agree - I have a similar story with a PC I purchased in November. Guess what? It doesn't work. Guess what? Watford don't care. Or reply to any emails I send. Yet they win awards in reputable computer magazines - this is astonishing. I have had similar problems with Dell as well.
Any suggestions on how to exact revenge? Or merely get their attention. Perhaps we should form a "Watford customers for direct action" group and form a picket line outside their Luton offices. Anyome interested, get in touch.
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Livewire
19:19 18/12/04
Posts: 4
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Re: Watford Electronics customer service really is a joke
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Removed
Last edited by Livewire on 15:49 09/08/05; edited 1 time in total
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memki Guest
19:19 14/12/04
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Re: Watford Electronics customer service really is a joke
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Re "Re: Watford Electronics customer service really is a joke" posted by memki at 13:42 09/12/04 ...
I have just received the third attempt by watford/savastore.com to send me the paid for MSI KT3 Ultra2-R RAID motherboard, and guess what... Yes, it is once again the NON RAID motherboard, incorrectly labelled as a RAID item.
The latest attempt as I wrote below, was claimed to have not arrived at their warehouse, but starangely turned up when i mentioned getting legal advice. All well & good, but now I am back to square one, and the only question I have now is whether there is any way I can get these people to just send me the thing I want, or do I just give up & try to get a refund.
Anyone who shops with these people beware. This is not just a simple administrative error, it is a deliberate attempt to pass off one item as a better model. Presumably, they believe that a person buying a motherboard wouldnt notice a simple thing like 2 missing IDE ports.
Frustrated, and somewhat disgruntled... Does anyone know Nazir Jessa's email address?
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Livewire
21:21 10/12/04
Posts: 4
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Watford Electronics
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Removed
Last edited by Livewire on 15:47 09/08/05; edited 3 times in total
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memki Guest
13:42 09/12/04
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Re: Watford Electronics customer service really is a joke
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Re "Watford Electronics customer service really is a joke" posted by memkiii at 1:23 26/11/04 ...
Regarding my previous post re Savastores inability to supply me with the motherboard I paid for.
Just an update.... as of today, 9/12/04 Savastore are now claiming to have not received my latest attempted return to them. Now where have I seen that before.
They are now ststing that **I** need to provide proof that **their** warehouse staff have signed for the returned item before they are willing to start investigating the case. This only after I told them I was about to start legal proceedings.
These people are impossible to deal with. it seems that they will try any trick to avoid having to deal with you in a decent manner, and the latest episode, just reinforces my opinion of them. All I want is the thing I have paid for, or some acknowledgement that they are unable to provide it, however, they seem to think that a pack of lies told often enough makes it true, and are probably hoping that I will just go away & leave them alone, so they can spend my cash in peace.
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Ianmhmailbox-allsor
14:06 02/12/04
Posts: 1
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If only I'd read this page first!
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 I ordered an MP3 player from savastore on the 24th Oct 04. They emailed me to say it was on its way and would be dlivered by Amtrak. Amtrak are supposed to make 2 attempts to deliver the item but did not even try once. So it went back to savastore. The money (�70) was taken from my account and despite numerous emails I have yet to get my money back.
Their customer services are crap. I will never use a company again that has no telephone number for customer enquiries. They use email because they are cowards and do not want any confrontation. I don't want confrontation either, I just want my money back.
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raynew
11:04 29/11/04
Posts: 1
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The worst service I have ever received.
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Afraid its a long and sorry story but be warned.
On the 2nd of Nov. I ordered via their internet store, which showed stock an HP7130. I checked my e-mails at 0800 on the 3rd and had received 2 emails informing me that the item was out of stock and that there was no projected delivery date from the supplier. I therefor cancelled my order by email at 0830. Ordered from elsewhere and waited. That afternoon just after 1500 within 6 minutes I received 3 emails. 1a copy of the invoice. 2 notification of dispatch. 3 sorry unable to cancel as goods already dispatched.
I contacted by email and was told to refuse delivery it would br returned and I would be reimbursed and notified.
Weeks went by without contact, my emails went unanswered, finally after many hours of listening to a recording I finally spoke to someone who informed me the item had arived at the warehouse that day and I would receive a full refund and a confirmation email within days. After another week of ignored emails including 1 to the MD, I contacted the local Trading Standards, they gave me the phone number, (permanantly engaged), and email of the Customer Service, (wrongly named department),manager. I did then recive a computer generated reply saying that my request was being processed, I contacted again confirming I had received a communication, not from the adressee, and that they should confirm that I would receive the full refund. This was ignored but 3 emails did arrive telling me that I was being reimbursed minus �5.86 for returning. I am still trying to get someone to answer my emails. I am contacting my credit card company and will try to get this from them.
This company needs to be shut down, its aragance and total distain that it has for its customers is beyond belief.
I WILL NEVER USE WATFORD OR ITS INTERNET DIVISION SAVASTORE AGAIN.
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memkiii
1:23 26/11/04
Posts: 1
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Watford Electronics customer service really is a joke
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I recently bought a raid motherboard from them. They sent me a non raid one. Needless to say, I was a bit annoyed about this, and explained via email that it was the wrong one, and exactly what it should have, ie, 4 IDE ports (easily spotted because they are bright yellow). I also pointed out that the mobo was mislabeled. After much arguing that I was not going to pay for sending it back to them, they agreed to send a courier.
All well & good. the item was picked up, and eventually a new one was despatched to me. Unfortunately, they USE AMTRAK, so it took some time & the best part of a week to get THEM to deliver the new one to me, and 3 days waiting at home, but that's a story in itself.
So, today, I get the replacement & guess what..... yep, it's exactly the same as the first one. Not a raid board. They didn't even look at the thing, or any of my emailed comments, or the explanatory note taped to the returned item.
Needless to say, all I can get out of their customer service is meaningless platitudes. I have repeatedly asked for specific questions regarding assurances that they are going to actually check the item this time and maybe even look at it. I sent them a link to the photo of it on their own website, and explained the differences in the 2 boards, in the vain hope that someone might lift a finger to get this sorted. I am not confident at all, that I will ever get the right item. However, I am now resigned to this fact, and am willing to keep this cycle going now until I get the correct item.
Surely someone will notice that they are losing money on the deal sooner or later.
This used to be a good company. No longer alas. Their customer service is crap, they lie to about stock levels, they ignore simple questions, they try to make you pay for returns that they have cocked up. Worst of all, you can't even appeal to the fact that they are causing more work for themselves by not spending a few minutes sorting your problem out - how idiotic is that?
GRRR!
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paul.israel Guest
12:16 14/07/04
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Steinberg Clean plus 5
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Subject Steinberg Clean plus 5
After installing this product and spending two days trying to get it going speaking to Pinnacle systems and the distributors (Gem) I decided to return the product to Watford/Savastore for a refund. This is a very difficult company to deal with. There customer support lines are nearly always engaged and when you get through they are not very helpfull I have now waited two days for an email so I can return the product.
I have rejected this product under the terms of the Distance Selling regulations which gives me the right to return goods within 7 working days of the goods arriving at my house.
I believe the product to be faulty I have tried installing it on two different computers with the same outcome, the usb amp is not regonized as the record or playback device in windows. I will never deal with this company again You Have been Warned
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anne.byrn Guest
11:34 21/05/04
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returns at YOUR expense
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OK bought custom built PC from them in Feb 2004 and at just over 3 months old it has developed a fault.
Phoned to arrange repair only to be told that I had to pay for insured courier return to them of the unit and that even when fault repaired they would not refund this cost.
Contacted Trading Standards who assured me under the 'sale of goods act' THE SUPPLIER was responsible for any costs when an item has to be returned for repair. Waford elecronics will not agree to this so contacted the finance company I used for the purchase who stated that yes I was right or rather Trading Standards were right that it should be returned at no cost to myself.
I have left the Finance Company to deal with this matter but have received 1 email from Watford stating that they will not cover the expense of this return.
Their telephone PC helpline was nothing short of rude and refused to allow me to speak to anyone else in the company regarding this.
Will never use this company again.
I have repaired the unit myself it was faulty RAM buying new RAM was cheaper and far more convenient than paying to return unit to them as they also told me would be about 3 weeks until it would be returned
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hacked off Guest
17:24 29/04/04
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Watford Electronics
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Most unprofessional company that I have come across. Why say something is in stock then say that they aren't expecting it to be delivered til it is too late!
Emails are never answered and telephone support was lacking greatly. Order cancelled by myself when no answers were forthcoming.
Will never attempt to buy anything from this company again.
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u03e
13:46 19/03/04
Posts: 1
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Harddrive from Savastore (Watford Electronics)
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Bought a harddisk drive from Savastore www.savastore.com last month and found out that it was defective (cost me �37.50 to find out the cause!) and requested a full refund. They agreed but sent me a Returns Authorisation Number for a replacement! I emailed them and told them that I asked for a refund, not a replacement and they agreed, but I have not heard from them since - and the request was put in on 16 February 2004!
Have tried emailing them x5 and I've called switchboard etc but they do not have any telephone customer service support, except a recorded message saying something like
"Welcome to customer support. You can email us at cs@... as that is our preferred method of communication"
When I called General Sales with the hope that they could help me I got another recorded message "Welcome to the General Sales line. If your call is related to customer services, members of the sales team will not be able to help you". Obviously many people have not been able to get through to customer services via email and have tried to get through to them via other means.
In total the cost of the harddisk was �40 and the cost of getting my PC looked at was �37.50. This may not be much to them, but I am a student and that is A LOT OF MONEY TO ME!!
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Guest
13:36 06/01/04
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Re: I recently ordered a CD rewriter/DVD from Watford Electr
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| Never buy from watfror electronics, they do not answe emails, phone call or faxes. I spent 2 hours on the phone yesterday with no help what soever and have sent many emails usually duplicated 10 times a go without any response at all. the ustomer service is non existant and the staff thorogly unhelpful. It has been 5 weeks now waiting for a new ac cadapter for my laptop and they try any trick in the book to help whatso ever. NEVER USE THIS COMPANY.
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visitor
21:18 21/11/03
Posts: 0
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2 months and still waiting CDRW wont work emailed x 9 ran
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2 months and still waiting CDRW wont work emailed x 9 rang x 6 engineer to call x 2 [never came 2 days holiday from work] We will send a new one for you to fit. Got order acknowledgement! Then did order tracking Status Order CACELLED. now completely hacked off sent details to Watchdog. Next time up M1 I will visit them!
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visitor
12:22 27/08/03
Posts: 0
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I recently ordered a CD rewriter/DVD from Watford Electro
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I recently ordered a CD rewriter/DVD from Watford Electronics at a cost of �66. They dispatched the wrong drive, a CD-RW costing �30. I arranged for a return, but it involved courier collection from my house “between 8am and 5pm”. It was impossible to arrange collection from my workplace, so post was the only option.
I fully sympathise with the other grumblers on your site; after spending up to 40 minutes in a queue, getting through to anyone with a brain is impossible. I eventually obtained a direct dial number for the Returns Department from Initial City Link, the courier firm who do their deliveries!
I returned the drive by post, but forgot to obtain proof of postage, and the drive has gone missing. I wrote to Customer Services explaining everything in detail, and that I was willing to accept that the loss of the drive was my fault as I did not obtain proof of postage; HOWEVER I paid �66 for a drive which only cost �30, hence my account was in credit and they should reimburse me.
After a pointless phone call from Customer Services (they had clearly not read my letter properly), I heard nothing for two weeks. I had to contact them back, and received the following reply. “...according to our system we have despatched the correct drive. If you can provide us with evidence that the drive was wrong, we will refund the difference”. This is amazingly obtuse; they request that ALL documentation be returned with the wrong product; and if it was the correct drive, why would I need to return it?!
As a result of a picking error on their part, I have lost �66 and have no drive whatsoever. Their Customer Services section do not read communications properly and are impossible to contact direct; thier returns policy is inflexible and requires you to stay in “between the hours of 8 and 5”, clearly not a viable option for a busy professional!
I strongly advise anyone against ever using this company for computer products.
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visitor
17:52 09/05/03
Posts: 0
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Grumbletext forwarded to Grumbler requested direct contac
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| Grumbletext forwarded to Grumbler requested direct contact information from Watford Electronics
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visitor
17:11 09/05/03
Posts: 0
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Grumbletext contacted Watford Electronics on Grumbler's b
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| Grumbletext contacted Watford Electronics on Grumbler's behalf a second time and received immediate positive and helpful response stating that Watford had already responded back to Grumbletext several days previously with the requested details - Grumbletext was tweaking spam filters so it is entirely possible that the original Watford email went astray
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