The table below shows the latest few posts on each of our two forums, 'General Consumer' and 'SOS Premium Rate'. It's just there to give you a feel for Grumbletext - yes, if you know what you are looking for you can follow links from it, make posts etc but if you are new to Grumbletext we suggest you start with one of the links in the 'How to get started' section above.
Answer IT LtdSadly, like the others I had a convincing sales call telling me of the benefits of what AnswerIT could do on Facebook. As I have not tried this before, I thought I would give it a go. All appeared to start off well enough in so far as the customer service was efficient and polite.
However, the problems started after the initial trial period was over at the end of November 2011. The most dubious of reminder emails came in 3 working days before the trial period expired and with no mention of �Renewal� or �Reminder� in the title of the message. The message title was �Black Dog Of Wells your latest impressions report is ready�. This message did not contain any details of when the trail was due to expire, when the next payment would be taken or by what date I would need to reply to cancel.
Shortly after this I have an invoice and I instantly send an email to cancel but they told me that it was too late and the money had already come out of my account.
I have since had a battle with them. My first phone call to them made it clear it had been a waste of time and that I was not happy with the service. I guess a typical SHAM company would give the reply (words to the effect of) �you�re the first person who has not been happy with the service�
They send messages saying �Thank you for taking the time to talk to us and agreeing to continue with your campaign����� without any agreement on my part to continue.
When I asked for copies of the telephone conversations where I clearly say I am not interested in their services. They say they are not recorded but they will send a black & white copy of the phone call. How can this be accurate if they have not recorded it?
They told me that my website had received 128 Facebook hits out of the 100,000+ impressions from our advertising campaign over two months. Yes, it did receive some hits but this miniscule number could be done by one of them clicking on our own business Facebook page and few times a day.
They eventually sent me a screen shot of the advert. The Facebook page with our advert was sitting in the Windows Paint program. Certainly no proof that was ever live.
No-one that we know has ever seen our advert.
As I have been an irritant in their side for a while they decided that they would drop the Facebook campaign and fix us up on Bing � I had not agreed to this either. They were quick to send a screen shot of that on a Friday. The screen shot showed that there were 1,350,000 returns on the Bing search they had put in to demonstrate where our advert would appear. I did exactly the same search the following Monday and for all Regions and UK only. All Regions were 610,000 and UK only were 32,400. I don�t claim to be an expert in how search engines work but I find it hard to believe that there were less than half the returns 3 days later. So I can only assume that this is faked in Paint or a similar program.
I finally cancelled my credit card to stop them getting any more of my money. They have not been able to prove that my advert has ever been live. And now that I have cancelled the expected threatening emails, phone calls and letters have started. They believe that I owe them money when I have not agreed to continuing with their services.
THIS COMPANY IS A SHAM AND IT IS DOUBTFUL THAT YOU ACTUALLY GET ANY SERVICE FROM THEM. STAY WELL CLEAR OF ANSWERIT!!!!
DysonA good moment to remind users that Grumbletext can also be used for positive comments, here is one I would like to deposit about Dyson and its products:
We bought a Dyson DC24 upright cyclone machine a couple of years ago. Had a problem with it, details fairly unimportant, but it didn't appear to be actually sucking.
Cut to Sunday evening about 6:30pm, going on business trip tomorrow, my wife is adamant I need to get machine fixed.
I go online and find they have a 5 year guarantee. I also see that their customer support line is open 7 days per week 7am to 10pm. So I call customer support, and in 10 minutes the very knowledgeable bloke on the end of the phone had talked me through how to fix it myself (tip: for these machines to work properly the brushes in the mouth need to be spinning round at speed, if they aren't you won't have much suction - they stop when something long like a tassle gets wound around (stops engine burn out) - once you have removed the obstruction, press in the little button on the side of the suction mouth, then press the brush button beside the power button at the head of the machine and you should be good to go). Furthermore, the customer service chap has sent me for a free a couple of plastic bits which had gotten lost over time.
I have never had a better customer aftercare experience in my life.
Re: Anniversary of The Social Media People lies.The Social Media People (part of Net66) scammers - A year on...
1 year ago that I made one of the most ill-advised decisions I�ve ever made: I agreed to use The Social Media People to run some advertising on Facebook.
During the phone calls on 5/6 January 2011 TSMP agreed to run an advert to my requested specification, but they misrepresented the service they could provide because (unknown to me at the time) it is not possible to achieve the advertising as agreed. - They just lied in order to get the order.
So IF the advert was ever placed (which I doubt) it was not the agreed advert/service, and it delivered no results whatsoever.
When I later concluded I�d been done, months of wrangling followed, punctuated by my bank securing a refund of my money for a claim of �non-delivery of service.
In assessing whether or not TSMP had provided a service the bank judged against the scammers. (Not surprising really, because TSMP also lied to the bank when trying to justify itself; and the bank could recognise it.)
Anyone reading this forum (and others) should take heed of the many posts accusing TSMP of poor business practices, downright dishonesty, harassment and threats. Many ex-customers will attest to the despicable practices and behaviour of the company and its directors/staff.
The Social Media People lied right from the very start, and is still cheating new customers with similar tactics.
A tip for anyone who's not already been scammed by these people - Take your business elsewhere and avoid a lot of problems.
Anyone with information to share please get in touch to help stop them.[/quote]
This sounds truly awful. On a practical level, if you have a mortgage,can the mortgage lenders help? Re subsidence - if you have subsidence, you need to establish the cause, and this needs a structural engineer. Have you complained to the Financial Ombudsman Service? To do this, you must first complain to the insurers who your contract is with(not Cunningham Lindsey, who were appointed by the insurers). Have you asked the Citizens Advice Bureau if they can help?
Hi I had to get in a structural engineer after 9 months on my own as C & L would not show me there report that they did and still have not seen it,the ombudsman has asked for the report for me and still nothing Citizens advise told me that I had a legal right to see there report as it is my house, my engineer could tell me what was wrong within 10 Min's C & L got my report form my engineer a year ago and still have done nothing been to Citizens Advice not much help finally went to Ombudsman that was about March last year he told me that C & L were going to send out a window expert and also a kitchen expert the guy came a month ago he was a property maintnance company local to Aberdeen. I have not been in touch with the mortgage people I will try them if not I will go to Alex Salmond MP to see what he can advise I can't afford to take them to court Saga passed it all on to Aviva my hair has falling out because of this I can't sleep or concentrate on any thing this has taken over my life for the past two years this is not fair a friend of my son there house just before Xmas the dishwasher went on fire they were put into a flat at the cost of �1000 a week it was just smoke damage I had smoke damage as well as structural damage and I can't touch anything so I just have to live with it hence now I have a problem with the lower part of my left lung waiting to go for X Ray next week can't breath properly. As for the subsidence we had a hole dug out and there is no foundation under the building went down to a depth of about 8 feet to get to hard ground every wall in the garage is cracked and the door can no longer close you can see daylight through the blocks is is attached to the house which is pulling on the wall between the house and the garage that part of the house was underpinned 14 years ago when I was with Bradford & Bingley it was repaired within 6 weeks at that time the garage was not a problem ,there was no foundation under the living room the same as the garage.and so it goes on and on
Thanks for that I will get on to Saga again I did put in a formal complaint to them about 16 months ago and it was past on to Aviva the cause of the subsidence is there is no foundation under the garage we live in the country there is no drains the ground has been backed up to the garage if you look into the field next door you can see where the ground should be it's well down to about 8-9 feet will let you no how I get on they were trying to tell me that they would only pay for the redeclaration of the walls inside the house which were damaged but not the whole room as they are painted and not papered can't see they can do that it all would need to be painted not just one wall is each room ?the smoke and soot have made a mess the blinds & curtains and carpet ( which is very light gray ) would need to be cleaned the ceilings are artex nail heads through most of ceiling and coving which can't be repaired
We do not work with your valuation purely because we as a company cannot rely on any other party. We carry out the research ourselves to make sure all the sufficient information is correct. So we can then base our offer on the facts we find. We don�t just base our offer upon the property its self, we also bear in mind other factors. Such as school catchment areas, how near you are to the local town, what facilities are around in the area that benefits the property that would increase the offer being made from National Homebuyers.
Re: Zurich InsuranceHallo again - I'm not a professional adviser but I've learned from my own experiences
On the basis that your insurers seem to be Saga (a branch of Aviva), your complaint is against Saga/Aviva and not Cunningham Lindsey for reason that you bought insurance from Saga/Aviva and not Cunningham Lindsey. You really need to make a formal complaint to your insurers. They should supply you with a copy of CL report,
Re what you say about damage to your garage, if this is caused by subsidence, you need to find out what is causing the subsidence and for this you need a structural engineer's report (which you say you obtained). Send this to Saga/Aviva. If your garage is subsiding, has anyone considered the possibility that there may be a collapsed drain?
I did notice re my recent contents claim on Aviva insurance that they told me that once they had passed the claim onto Cunningham Lindsey, they (Aviva) would have no further involvement other than when they pay the bill to CL. You should check this information with the Financial Ombudsman Service but Aviva (in your case Saga/Aviva) cannot absolve themselves of liability in this way. Your contract is with the firm that sold you insurance, not with the loss assessors the insurers later appointed.
This is about all I can help you with because I am not qualified to give advice General things like the above, I might know about and would happily tell you what I know, but it really seems to me that you may unfortunately be wasting your time dealing with the wrong people.
This sounds truly awful. On a practical level, if you have a mortgage,can the mortgage lenders help? Re subsidence - if you have subsidence, you need to establish the cause, and this needs a structural engineer. Have you complained to the Financial Ombudsman Service? To do this, you must first complain to the insurers who your contract is with(not Cunningham Lindsey, who were appointed by the insurers). Have you asked the Citizens Advice Bureau if they can help?
Hi I had to get in a structural engineer after 9 months on my own as C & L would not show me there report that they did and still have not seen it,the ombudsman has asked for the report for me and still nothing Citizens advise told me that I had a legal right to see there report as it is my house, my engineer could tell me what was wrong within 10 Min's C & L got my report form my engineer a year ago and still have done nothing been to Citizens Advice not much help finally went to Ombudsman that was about March last year he told me that C & L were going to send out a window expert and also a kitchen expert the guy came a month ago he was a property maintnance company local to Aberdeen. I have not been in touch with the mortgage people I will try them if not I will go to Alex Salmond MP to see what he can advise I can't afford to take them to court Saga passed it all on to Aviva my hair has falling out because of this I can't sleep or concentrate on any thing this has taken over my life for the past two years this is not fair a friend of my son there house just before Xmas the dishwasher went on fire they were put into a flat at the cost of �1000 a week it was just smoke damage I had smoke damage as well as structural damage and I can't touch anything so I just have to live with it hence now I have a problem with the lower part of my left lung waiting to go for X Ray next week can't breath properly. As for the subsidence we had a hole dug out and there is no foundation under the building went down to a depth of about 8 feet to get to hard ground every wall in the garage is cracked and the door can no longer close you can see daylight through the blocks is is attached to the house which is pulling on the wall between the house and the garage that part of the house was underpinned 14 years ago when I was with Bradford & Bingley it was repaired within 6 weeks at that time the garage was not a problem ,there was no foundation under the living room the same as the garage.and so it goes on and on
Re: Zurich InsuranceThis sounds truly awful. On a practical level, if you have a mortgage,can the mortgage lenders help? Re subsidence - if you have subsidence, you need to establish the cause, and this needs a structural engineer. Have you complained to the Financial Ombudsman Service? To do this, you must first complain to the insurers who your contract is with(not Cunningham Lindsey, who were appointed by the insurers). Have you asked the Citizens Advice Bureau if they can help?
Re: Zurich InsuranceHi I had a gas explosion in January 2010 NOW TWO YEARS insured with Aviva through Saga and guess who the Loss Adjusters were you guest it Cunningham and Lindsey two years on they have done nothing but cause grief I also have subsidence which has been going on for the past 6 years and again they have done nothing about it.The whole thing has made me ill and I have had to give up my work as i could not cope with the stress, when it happened they said that we would be moved out of the house till it was fixed STILL HERE when I asked if we would need to have a structural engineer have a look they said that that would just cost more money ?was told by Health & Safety that it would have been part of the course after a explosion to have it checked, the whole house has been damaged the roof lifted and two windows the Frames are Burst THEY ARE ALL NEW WINDOWS they offered me � 350 to re seal them and the Patio doors are twisted the house is freezing even the television has been damaged, we had nothing to cook on last winter and no heating they offered me � 750,00 compensation Joke nearly every room in the house has been damaged water is coming in the front door when I phoned them they told me
i would have to stop the water coming in HOW THE DOOR IS TWISTED and the conservatory roof is leaking more cracks are appearing on the outside walls the rain water is getting in the cracks and behind the plaster the plumbing in the loft is banging and rattling when C & L were here in March they told us that the roof and the garage were the subsidence is would have to be looked at there Structural engineer said the foundation was not good I believe they have denied saying this, and to make matters worse I now have something wrong with my left lung and I have never smoked I think that breathing in the dust and whatever has caused this don't no what to do anymore I can't fight them on my own so I can relate to your situation great start to 2012 there is lots more that I could say but it would take to long. Sandra.
At 9:30 01/01/12, Roz K wrote:
Elaine's grumble and her blog each name Zurich Insurance and Loss Adjusters Cunningham Lindsey. In March 1999, I told Zurich about what appeared to be subsidence at my property. They appointed Cunningham Ellis & Buckle (now Cunningham Lindsey). My initial complaint was to escalate as the years passed but was eventually archived by the Financial Ombudsman Service without investigation. At the end of 2010, the FOS effectively told me to "prove it". I can't go into full details here because a report is still being prepared to enable me to go back to the FOS with proof. But as I start this new year of 2012 in total despair, not knowing how much more trauma I can cope with and really at a loss as to ever resolve matters and get on with my life, I decided to post here an isolated part of my problems with Zurich and Cunningham Lindsey.
Because of different land levels, facing the road my kitchen is at ground level with the bedroom underneath being partly below ground. About ten feet from the house is a garden wall parallel to both the road and my house. The route of the mains water supply pipe is at right angles to both the garden and house walls - H (like this, house wall on the left, garden wall on the right, water pipe in the middle). The mains water supply pipe enters my house at high level in the bedroom below and feed upwards to the kitchen. Outside, in the same place, the kitchen waste pipe takes water away to a drain. In connection with the 1999 claim, the garden wall was demolished and rebuilt after the land underneath (where the mains water pipe comes onto my property) was piled in summer 2007. In the winter of 2008 a small amount of water started coming through the wall of the bedroom below my kitchen in the vicinity of the entry point of the mains water pipe. In January/February 2010, Zurich's workmen (working on my property in connection with the 1999 claim), found that the kitchen waste pipe was discharging directly into the ground instead of into the drain, and that the mains water pipe (about 6" away) was split. Hence the water coming into the bedroom! In July 2010, another of the workmen managed to jam the mains water pipe stopcock in the bedroom so that I couldn't turn the water off. I didn't get it repaired because this is one of nearly 100 complaints I have made to the FOS about Zurich, and I really hadn't expected that the report would take so long. Anyway, my daughter and I went away from home for the night of 12th December 2011, and returned at 3pm on 13th December to find the mains water pipe had sheared off and water was cascading into the bedroom.
I claimed on my Zurich building insurance and my Aviva contents insurance. Chem Dry, appointed by a loss adjuster for the drying-out process, reported only damage to the carpet in the bedroom and adjacent airing cupboard, but installed three industrial drying machines (still drying out nearly three weeks after the event). To get to our bedrooms, we had to paddle through a waterlogged hallway outside the flooded bedroom, and through no fault of our own, have been transferring water through the house. A substantial amount of our belongings are damaged - furniture, clothes, books, pictures, one or more watches kept in a safe - and we have only now stopped coughing (we don't know whether the coughs and pains in our sides were because of damp or mold). The loss adjuster took the view that, because Chem Dry reported no damage other than to the carpet, as mentioned above, we sustained no losses. To protect my own interest, I had no choice other than to appoint my own loss assessor, who said that everything in the room got wet, that the ceiling above the pipe needs inspection and may need attention, and that it will take a further two weeks before the walls and floors are dry.
Now who do you think was the loss adjuster appointed by both Zurich and Aviva? - You've got it - Cunningham Lindsey - and my complaining about their potential conflict of interest made no difference whatever. Anyway, when I realised that things were going badly wrong, on 21 December I complained directly to Cunningham Lindsey. Their Simon Horner came to my property on 28 December to inspect the damage and to discuss. Remember I started off this grumble by telling you about a 1999 subsidence claim and piling where the mains water pipe comes onto my property? When Simon Horner arrived, the first thing he asked is where was the subsidence in relation to the mains water pipe!!!
I've read Elaine's story with interest but my own is horrendous. I truly cannot foresee an end. I cannot even comprehend why a genuine claim for flood damage would be underplayed by a loss adjuster - at least - TAKE THAT BACK - of course I can understand why - if the mains water pipe was compromised or damaged by pilers during the course of remedial work in respect of a subsidence issue that arose in 1999 and no one checked the pipe for possible damage after the ground above and in close proximity to the pipe was piled, it wouldn't be in the loss adjusters interest to have the full extent of my losses come to light...hence Cunningham Lindsey's SIMON HORNER asking where the subsidence was in relation to the mains water pipe.
Safestyle UKPlease can anyone help. My parents recently had some new windows fitted by this company and because they had received a relatively good service I deceided to d=give them a call for a quote to replace my windows.
The Nightmare begins!!! A salesperson came to my property, looked at all the windows and recommended that I have a surveyor come out and check that the windows can be replaced by them. I was told that the fee for the surveyor was �80.00 and this should be paid direct to him when he arrives to measure up the windows. The surveyor measured all the windows and spent nearly three hours in my property then finally gave me a price which was �19,000 but discounted to just short og �8000 as per the TV ad 'Buy one get one free' My partner was at work and I said that i would have to discuss the price with him. He asked me to sign some paperwork so they had the measurements should I wish to proceed with the order. I was told that if I did not wish to proceed with the order then I would receive the �80.00 fee. They rang me every other day for the next few weeks and I advised that I would be obtaining more quotes before making any decisions. They have rang today and I have advised them I do not wish to proceed with the order as I am not in a financial position as there are risk of redundancies and I would like to cancel the order. The person advised someone from their cancellations team would call me. Yes he did some hours later with the bullyboy tactics stating I had signed a legally binding contract and the balance was due and I only had 7 days to cancel the order. At this point I told him to do one and put the phone down. Help needed?????
Yes I totally understand your comments and all companies need to make profit - as I do in my own chain. However my comment was specifically about the process of the valuation upon which you base your fee. You clearly state that your up-front fee demand is "for valuation purposes"; OK, that is fine - except that in my case a fully legal valuation already existed. Therefore there were no costs whatsoever for you to incur. You could have easily made an offer against the supplied and fully legal valuation within probably minutes of seeing the document. Perhaps you need to bear this in mind when other potential customers have a similar document. Anyway, that's enough from me.
We ask for a up front valuation fee as it costs time and money as a company to gather the information we need to make an offer on the property. You are paying for a service, there for the valuation cannot be started without payment. It shows you are committed to the service and not just wasting our time. Otherwise people could be doing that and just cancelling after and then gaining a full copy of the valuation and the report. We wouldn�t be gaining anything unless you were to accept the offer (Wasting our time and money.) We would be losing out as a company if we were to work like that. Obviously, business being business it�s about profit.
Zurich InsuranceElaine's grumble and her blog each name Zurich Insurance and Loss Adjusters Cunningham Lindsey. In March 1999, I told Zurich about what appeared to be subsidence at my property. They appointed Cunningham Ellis & Buckle (now Cunningham Lindsey). My initial complaint was to escalate as the years passed but was eventually archived by the Financial Ombudsman Service without investigation. At the end of 2010, the FOS effectively told me to "prove it". I can't go into full details here because a report is still being prepared to enable me to go back to the FOS with proof. But as I start this new year of 2012 in total despair, not knowing how much more trauma I can cope with and really at a loss as to ever resolve matters and get on with my life, I decided to post here an isolated part of my problems with Zurich and Cunningham Lindsey.
Because of different land levels, facing the road my kitchen is at ground level with the bedroom underneath being partly below ground. About ten feet from the house is a garden wall parallel to both the road and my house. The route of the mains water supply pipe is at right angles to both the garden and house walls - H (like this, house wall on the left, garden wall on the right, water pipe in the middle). The mains water supply pipe enters my house at high level in the bedroom below and feed upwards to the kitchen. Outside, in the same place, the kitchen waste pipe takes water away to a drain. In connection with the 1999 claim, the garden wall was demolished and rebuilt after the land underneath (where the mains water pipe comes onto my property) was piled in summer 2007. In the winter of 2008 a small amount of water started coming through the wall of the bedroom below my kitchen in the vicinity of the entry point of the mains water pipe. In January/February 2010, Zurich's workmen (working on my property in connection with the 1999 claim), found that the kitchen waste pipe was discharging directly into the ground instead of into the drain, and that the mains water pipe (about 6" away) was split. Hence the water coming into the bedroom! In July 2010, another of the workmen managed to jam the mains water pipe stopcock in the bedroom so that I couldn't turn the water off. I didn't get it repaired because this is one of nearly 100 complaints I have made to the FOS about Zurich, and I really hadn't expected that the report would take so long. Anyway, my daughter and I went away from home for the night of 12th December 2011, and returned at 3pm on 13th December to find the mains water pipe had sheared off and water was cascading into the bedroom.
I claimed on my Zurich building insurance and my Aviva contents insurance. Chem Dry, appointed by a loss adjuster for the drying-out process, reported only damage to the carpet in the bedroom and adjacent airing cupboard, but installed three industrial drying machines (still drying out nearly three weeks after the event). To get to our bedrooms, we had to paddle through a waterlogged hallway outside the flooded bedroom, and through no fault of our own, have been transferring water through the house. A substantial amount of our belongings are damaged - furniture, clothes, books, pictures, one or more watches kept in a safe - and we have only now stopped coughing (we don't know whether the coughs and pains in our sides were because of damp or mold). The loss adjuster took the view that, because Chem Dry reported no damage other than to the carpet, as mentioned above, we sustained no losses. To protect my own interest, I had no choice other than to appoint my own loss assessor, who said that everything in the room got wet, that the ceiling above the pipe needs inspection and may need attention, and that it will take a further two weeks before the walls and floors are dry.
Now who do you think was the loss adjuster appointed by both Zurich and Aviva? - You've got it - Cunningham Lindsey - and my complaining about their potential conflict of interest made no difference whatever. Anyway, when I realised that things were going badly wrong, on 21 December I complained directly to Cunningham Lindsey. Their Simon Horner came to my property on 28 December to inspect the damage and to discuss. Remember I started off this grumble by telling you about a 1999 subsidence claim and piling where the mains water pipe comes onto my property? When Simon Horner arrived, the first thing he asked is where was the subsidence in relation to the mains water pipe!!!
I've read Elaine's story with interest but my own is horrendous. I truly cannot foresee an end. I cannot even comprehend why a genuine claim for flood damage would be underplayed by a loss adjuster - at least - TAKE THAT BACK - of course I can understand why - if the mains water pipe was compromised or damaged by pilers during the course of remedial work in respect of a subsidence issue that arose in 1999 and no one checked the pipe for possible damage after the ground above and in close proximity to the pipe was piled, it wouldn't be in the loss adjusters interest to have the full extent of my losses come to light...hence Cunningham Lindsey's SIMON HORNER asking where the subsidence was in relation to the mains water pipe.
logic groupdoes anyone know how much interest this logic group charge. the reason im asking is that i was made redundant in 2000 and was left with a debt of 3500 from ibna they passed it on to logic and i agreed to pay 50 pound a month which im still paying now. by my calculations iv paid about 6 grand to date and they.r still taking it out my account. ive received no statements or anything
jokerquiz08443850012 Hopefully the info here will save people LOTS of time ..
My 11 year old son has been recieving �2 premium text messages. He did not knowingly request this service or buy a product. He has been sent numerous messages so i contacted virgin to cancel them.
I spoke to virgin media and they said premium messages had been stopped.
WRONG...they started coming back again
We recieved another �16 of premium text messages to my 11 year olds phone !!!
After days and days of pointless phonecalls ive got to the bottom of it.
Call the regulator 'PhonePlayPlus' - 0800500212 and ask them to investigate, takes 2 days so cal back after 2 days, and written info sent to you within 12 weeks as well.
Quote the shortcode to make a complaint - short code is 60700 (virgin refused to give it to me)
Send STOP to 60700
The Jokerquiz service is run by a company called 'ordanduu'. Their customer service number is -
0844 3850012
Call them to speak to a robot human hybrid if you need to...
Ask for a refund via - [email protected]
Im going to formally complain to about virgin media. Virgin robots hybrids have transferred me to wrong departments, withheld information, hung up the phone and been generally obstructive. Total disgrace. In the last 2 days ive spoke to South Africa, India and probably somewhere in space..Uranus?
Couple of questions -
Virgin said they cannot stop premium text messages coming to this phone. Is this true??
Virgin said they cannot reduce the credit limit below �50. Is this true??
Hope this helps someone because the whole thing really peed me off. How on earth an elderly person such as my parents would cope i dont know....total fraud and a scandal..
Also this is a 'payforit' service whatever that means...we certainly paid for it...
jokerquiz08443850012 Hopefully the info here will save people LOTS of time ..
My 11 year old son has been recieving �2 premium text messages. He did not knowingly request this service or buy a product. He has been sent numerous messages so i contacted virgin to cancel them.
I spoke to virgin media and they said premium messages had been stopped.
WRONG...they started coming back again
We recieved another �16 of premium text messages to my 11 year olds phone !!!
After days and days of pointless phonecalls ive got to the bottom of it.
Call the regulator 'PhonePlayPlus' - 0800500212 and ask them to investigate, takes 2 days so cal back after 2 days, and written info sent to you within 12 weeks as well.
Quote the shortcode to make a complaint - short code is 60700 (virgin refused to give it to me)
Send STOP to 60700
The Jokerquiz service is run by a company called 'ordanduu'. Their customer service number is -
0844 3850012
Call them to speak to a robot human hybrid if you need to...
Ask for a refund via - [email protected]
Im going to formally complain to about virgin media. Virgin robots hybrids have transferred me to wrong departments, withheld information, hung up the phone and been generally obstructive. Total disgrace. In the last 2 days ive spoke to South Africa, India and probably somewhere in space..Uranus?
Couple of questions -
Virgin said they cannot stop premium text messages coming to this phone. Is this true??
Virgin said they cannot reduce the credit limit below �50. Is this true??
Hope this helps someone because the whole thing really peed me off. How on earth an elderly person such as my parents would cope i dont know....total fraud and a scandal..
Also this is a 'payforit' service whatever that means...we certainly paid for it...
jokerquiz - ordanduu scam08443850012 Hopefully the info here will save people LOTS of time ..
My 11 year old son has been recieving �2 premium text messages. He did not knowingly request this service or buy a product. He has been sent numerous messages so i contacted virgin to cancel them.
I spoke to virgin media and they said premium messages had been stopped.
WRONG...they started coming back again
We recieved another �16 of premium text messages to my 11 year olds phone !!!
After days and days of pointless phonecalls ive got to the bottom of it.
Call the regulator 'PhonePlayPlus' - 0800500212 and ask them to investigate, takes 2 days so cal back after 2 days, and written info sent to you within 12 weeks as well.
Quote the shortcode to make a complaint - short code is 60700 (virgin refused to give it to me)
Send STOP to 60700
The Jokerquiz service is run by a company called 'ordanduu'. Their customer service number is -
0844 3850012
Call them to speak to a robot human hybrid if you need to...
Ask for a refund via - [email protected]
Im going to formally complain to about virgin media. Virgin robots hybrids have transferred me to wrong departments, withheld information, hung up the phone and been generally obstructive. Total disgrace. In the last 2 days ive spoke to South Africa, India and probably somewhere in space..Uranus?
Couple of questions -
Virgin said they cannot stop premium text messages coming to this phone. Is this true??
Virgin said they cannot reduce the credit limit below �50. Is this true??
Hope this helps someone because the whole thing really peed me off. How on earth an elderly person such as my parents would cope i dont know....total fraud and a scandal..
Also this is a 'payforit' service whatever that means...we certainly paid for it...
SMS 69877 - STOP ALL or STOP not workingTried STOP ALL and STOP on SMS 69877 but it does not work .
Still getting SMSs charged at �1.25.
Plan to inform O2.
Ay other advice welcome
Regards
a bit late but happy newyearhi to all at www.grumbletext.co.uk i thought i had sent this newyears eve but it didnt send so i have sent it again good luck for 2012 to all of you
- matt
a bit late but happy newyearhi to all at www.grumbletext.co.uk i thought i had sent this newyears eve but it didnt send so i have sent it again all best for 2012 to every one
- matty
Virgin Mobile unsolicited premium rate textsMy daughter has been billed for unsolicited premium rate texts. Virgin mobile give the number as 700010326 and told her to text STOP. This does not worlk because the number is not a phone number. I phoned Payphoneplus who told me that the number is Virgin's own reference number and that I ahould insist Virgin give me the short code. Virgin say they cant give us the number and its my daughter fault for downloading an app and signing up to the texts. She is adamant she didn't do this. Virgin say the only answer is to cancel her sim and get a new one which she doesn't want to do. Virigin also say they cannot block the messages. Can anybody help?
hi all, this is my first post on here being a noob and i just gotta say, having read the post on here to all you 'lovely' people finding ways to have a go at adrian, what a bunch of ungrateful inbred morons you actually are, im mean seriously do you really think that even if you did, at some point in the future get ask to donate �1.50...
A) would it financially cripple you..
B) considering the amount of advice floating around on this site, from both Adrian and everyone that has posted on here is it not worth �1.50 to you?
From a personal point of view i kinda wonder if maybe you aren't as dumb as you seem to be, maybe you actually work for the tellcom companies this website was designed to attack so maybe that should be the focus of the poll.
s.cooper, buster2000 and filmygi are they just stupid or are they propaganda for tellcon companies?
Perry's FordJust received twice via SMS to my mobile broadband SIM (that has never been used for SMS)
"PERRYS NEW: Last chance this weekend to beat the Ford price increase. Call Perrys Ford on 01296 426162 for the best deals!! To opt out text cancel to 80039"
I don't do business with spammers. There is no way I'm ever walking through Perrys' door now.
Re: GOGOGY texts which I did not subscribe to, �1.50/textRe "GOGOGY texts which I did not subscribe to, �1.50/text" posted by Nita at 10:21 20/06/11 ...
If you have already sent the STOP reply then the next option is to contact Phonepayplus, which despite its name isn't a spamming service - they are the regulator for premium text services like this one.
I had a look at the Tubely site and what I noticed was an ad for people in my area I can "talk to now", suffice it to say that knowing my small west coast town the way I do Im pretty certain that "SEAN" isnt from my area, so the whole site would seem to be one that might be best avoided.
Im glad I havent been sucked into the whole "social networking" thing, its a just a marketing tool for ad companies to make money. I keep myself and my friendships private - along with our personal data like email addresses etc..
GOGOGY texts which I did not subscribe to, �1.50/textA friend send me the Tubely website in which she invited me to be her 'friend'. I started adding information and immediately received 3 texts on my mobile. I suspected a problem and tried to opt out, but it did not work! I replied to the text with CANCEL PLEASE, but it dit not work. I received about 15 other texts. My husband got the tel no on their website and phoned. They would not listen and said I replied YES to their texts. What do I do TO STOP THEM and refund my money?
international telephone calls.Just a warning!.
After receiving over two days 14 international calls on my land line
13 silent, when the 14th came I muttered unprintable words as I picked it up just in case it was the brother in-law who lives In France, it wasn�t the brother in law but the scammer who made the 14 calls using autodialing for 13 with the last (14th dialled manually).
� We are �garbled name � work on behalf of BT, Vrigin and Sky and you have been receiving many international calls over the last two days (how did he know I never mentioned them then realised later he made them)
�We can stop them for a small sum of �29.99 payable by bank card. He rang off after I fired off questions he couldn�t reply to and got hot under the collar.
It�s a scam for either just �29.99 or clearing out of account once they got card details.
Why do I say scam, well as Retired G.P.O /BT engineer I know that if BT cannot stop international calls then his so called package could not either, plus I sussed at the start of his conversation he had made the calls, and yes I reported it the same day to BT my supplyer. So if anyone phones /texts/emails offering to stop nuisance international calls then tell them to stick it .
Greasepot.
New Series of BBC 1's Don't Get Done, Get Dom02075987312 Consumer champion Dominic Littlewood is back for another series of the BBC show Don't Get Done Get Dom.
Have you been treated unfairly by a company or organisation? Maybe you�ve tried complaining, but feel like you�re getting nowhere � or perhaps you don�t know where to begin?
Dom wants to help you. Email me with details to [email protected] or call 0207 598 7312
New Series of BBC 1's Don't Get Done, Get Dom02075987312 Consumer champion Dominic Littlewood is back for another series of the BBC show Don't Get Done Get Dom.
Have you been treated unfairly by a company or organisation? Maybe you�ve tried complaining, but feel like you�re getting nowhere � or perhaps you don�t know where to begin?
Dom wants to help you. Email me with details to [email protected] or call 0207 598 7312
09083137002 hi guys im getting texts from 07787095113 when i ring this its allways on answerphone and belongs to vodafone. the texts which i received
Direct dial into DIRTY stories and HOT luv action Call anytme on 09083137002 ROXY
This message free
+18only Firstsound
cs 08444994758 �1.50 per minute
ive rang the customer support line so many times to remove my number from the automated service but still get them. do you think im getting them from a company called forstsound? anyone have any contact details for them please? any help will be appreciated. thanks.
PhonepayPlus has the following information about the premium rate number 09083137002.
The number offers an Adult Content service. This is promoted through various sources including magazines, the internet and television and you use it with your telephone or mobile phone.
This service costs �1.50 per minute (plus any phone network surcharges - check with your phone company for full details).
If you would like to find out more about this service you should contact the company listed below.
First Sound Ltd
213 St John Street
London
EC1V 4LY
0207 608 1765
You have a problem with a company which you want to sort out
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Grumbletext has a special section, called SOS Premium Rate, entirely devoted to problems with premium rate telephone calls or texts, including emails which promote them.
Posting the premium rate-related spam/scams/cold calls you've been subjected to and the problems you have had up onto the Grumbletext site is a great way to warn others not to fall for them, which stops the companies behind them making so much money
To get an overview of the issue and information on how you can deal with these problems click on the link below :
If you don't want an introduction or further inforamtion, to find out what we've got on the specific premium rate communication you are enquiring about, try doing a search in the 'Search Grumbles' box at the top of this (and any) page. Best thing is to try all or part of the premium rate number, typically beginning 09 and totalling 11 digits or in the case of texts, beginning usually with 8 (sometimes 6 or 2) and totalling either 4 or 5 digits
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