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Guest
14:52 28/02/05
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by craig0301 at 23:53 15/11/04 ...
I have worked for the window industry for 3 yrs, my advice would be get an address, and send a notice of cancellation by registered post asap. If the company are as bad as they sound, they may claim that no cancellation notice has been received - hence reg. post. If done quickly this should put in a much better position, than trying to get the name of some tw*t who just puts the phone down. . . If a company won't give you an address - DONT TOUCH WITH A BARGEPOLE!
Good Luck
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dmarks
14:58 25/02/05
Posts: 1 
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Safestyle uk
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| After I had signed a deal with safestyle I came accross this site and was terrified about what I had just signed up to! I ordered 2 doors and was given a fitting date of 1/3/05, they phoned before to ask if they could fit them earlier (22/2/05). I was extremely nervous when they arrived but they did an excellent job. Their customer service (so far) has been very very good and I think people are being too negative. When you invite a double glazing salesperson into your home you expect them to want to clinch the deal. The fitters were friendly and polite and the doors look lovely. Don't be put off by all these negative posts!!!
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Jem Guest
16:17 23/02/05
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Re: Safestyle UK
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I got my windows and doors fitted last week from Safestyle.I got to admit once I had signed the contract, I went to a couple of sites and none of them had anything great to say about them...I thought to myself "oh god, what have I done".
I wanted to cancel BUT this was the best quote I had received from 5 companies.
I couldn't bear to go through another salesman, so decided to take the risk.
You just have to haggle with most of the salesmen out there.Eventually got a great price for 7 woodgrain windows and a door for �3400
Survey date arrived...was done on time and accuratley (confirmed by the fitters).
Make sure the Surveyor measures every window and door from inside as well as outside - (As a structual engineer I know the importance of this) - No matter how cold or lazy the surveyor is....don't accept measurments if ONLY done from the inside.
Before the installation date, I went to B&Q and got some dust sheets and covered the house (I had just fiited cream carpets and repainted the whole house).There was no area of the house without a dust sheet.
On the actual day, the 3 fitters were great and a job well done.I'm not sure if I'm lucky
but these guys are doing a lot of windows and doors every week and only have a few complaints.
I only went with Safestyle, primarliy because of the price and secondly someone at my wife's workplace recommended them.
Considering that the time between the salesman and the completion of the windows only took 5 weeks...I can't really complain.
Jem.
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Potato_Man Guest
10:58 21/02/05
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by priceless_jules at 8:58 07/02/05 ...
Having seen the posts on this site, I thought I had better double check before Safestyle came out to give me a price.
FENSA said that they have a 100% pass rate on their random inspections.
Trading Standards said they have no current issues with the company
I have a friend who had them fit her doors and she is delighted.
Are they managing a big cover up or is this site an unrepresentative sample? They have been in business for over 12 years (longer than most) and I thought that must mean something. How do I choose a company to fit my windows.... they can't all be as bad as this site makes out.
Confused of Chester
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priceless_jules
8:58 07/02/05
Posts: 1
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by squirt at 11:06 04/02/05 ...
I've just signed up before reading this web site (how stupid am I ???). What I really want to know is HAS ANYONE ACTUALLY BEEN SUED? Idle threats mean nothing and if this is the case, I am quite prepared to cancel the contract. Obviously it would be difficult if Safestyle did proceed with legal action as I have no grounds for cancelling as work has not yet commenced.
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roger sleeker
21:43 05/02/05
Posts: 8
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Re: Double glazing in general
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Re "Re: Double glazing in general" posted by Plumberjon at 20:41 05/02/05 ...
Did you get my private message about my claim for compensation?
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Plumberjon
20:41 05/02/05
Posts: 2
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Re: Double glazing in general
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Re "Re: Double glazing in general" posted by roger sleeker at 10:20 05/02/05 ...
It's very difficult to say to be honest. If you've already paid the company in full you're in a much weaker negotiating position, and also I'm not sure what the problem for which you want compensation is.
If you haven't paid them their final balance yet, hang on to it. Typically, we always had about 10% - 15% of the total order outstanding as a final payment, but bearing in mind that, as I put in my first posting, the margins are so massive, the company had money to play with as it were.
If the claim is of a "building repair" nature, I'd be inclined to get at least 3 quotes for the work to rectify whatever the problem is, and ask the window company to stump up for the work. If it's a claim of poor workmanship, put everything down in writing to the MD and withold payment until the work is completed to your satisfaction. DON'T let them bully you. You are well within your rights to withold payment, and can take them to court if necessary, although you may have to employ a surveyor to back up your claim, and it could become expensive. Typically, Brackenwood would employ the bully boy route using one of their totally amoral salesman called Neil, who would lie and be heavy handed on the 'phone. (They probably won't call round as they hate face to face confrontation) But, if a customer remained adamant that payment was not going to be forthcoming, eventually they would write off the bad debt. When I was there they had, not surprisingly, an enormous and ever increasing bad debt figure of about �250,000! But they could certainly afford it! If they're a big enough company they may have service engineers who should be able to help.
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roger sleeker
10:20 05/02/05
Posts: 8
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Re: Double glazing in general
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Re "Double glazing in general" posted by Plumbjon at 14:33 04/02/05 ...
Thanks for the insight.
Do you have any tips for negotiaitng compensation? What 's reasonable to ask for?
Thoughts v much appreciated
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squirt
8:36 05/02/05
Posts: 6
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Re: Double glazing in general
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Re "Double glazing in general" posted by Plumbjon at 14:33 04/02/05 ...
Thanks for you honesty
My neighbour is an ex fitter who has set up his own business making and fitting windows.
He has had several calls from "bogus" customers (he knows this because when he gets to the address the occupants know nothing of his company) who he thinks are a major window company trying to waste his time.
He has a waiting list of local people who want his windows but he doesn't have the staff to cope with his orders. He does not have the capital to expand as yet but he hopes to very soon as he has just won an order from a local housing association to fit windows in six refurbished flats
He refuses to employ any sales staff and does not have a finance company riding on his back, his range of windows is limited but high quality and if I could wait long enough I would chose his company.
His fitters are a team of eight in total, they are expected to assemble the windows at the workshop and then go out and fit them - four of these are young lads and girls who have left school in the last two years, two of which have just been released from a young offenders institute. He is very careful to ensure that the customers are aware of this but each young person works with their own qualified fitter. I would have no objections with this as I believe there should be second chances for kids who want to get a tradel under their belt while learning good life skills 
Most locals are aware already that these kids are from a YOI as they are local to us, one of them has a five month old baby and with government help has managed to secure a good child minder who looks after her daughter at weekends when she has to work. Wages are not brilliant but she still manages to save for her college studies which will start when she finishes her probationary period in 18months. Without this job in a small local company she would be another statistic
We could do with a lot more honest people fleeing the grasp of these big vaseline coated window companies and setting up small easy access companies in local areas - it would cripple the big boys and save the innocent customers a lot of problems.
I raise my hat to you for your honesty as an ex-fitter, I also raise my hat to my neighbour for turning his back on the industry that gave him his skills.
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fergus80
0:34 05/02/05
Posts: 1
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Glimpse of insight
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| My ex sister-in-law used to work for these people, to get an idea of what makes them tick you should read their in-house magazine.
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personpal Guest
16:01 04/02/05
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We are looking for replacement windows. We called Safestyle and they sent a salesman to give us a quote. He spoke about the windows for about 20mins, then gave us 2hours of very hard sell on a finance arrangement. He told us that we could have 2 years credit and for those two years Safestyle pay the loan repayments and at the end of 2 years we would owe �1000 less than the original loan of �3500.
We thought it was too good to be true and asked him to leave full details. He said they had no leaflet expaining the small print of with this offer, so I asked him for a letter from safestyle explaining the offer, but he said that wasn't possible. He was just desperate for us to sign up, even though we would have nothing in writing to expain this amazing finance deal. He said we would have a cool off period, but we now know from other emails on this website that that is not true because we contacted them. Anyway, we repeatedly and forcefully told him we would not sign today and eventually he left.
When he had gone I sat with a calculator to work out the figures of this amazing deal.
In fact we would have ended up with a debt of approx �4000, not the �2500 they said!!
I called safestyle to explain, and they said they only actually pay your repayments for 18months not 2 years and admitted we would not save �1000 it was only an approximate figure!! If we had signed the deal we would have been seriosly mis-sold the finance. Don't sign any too good to be true finance deals with safestyle.
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Plumbjon Guest
14:33 04/02/05
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Double glazing in general
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I worked as an Installations Manager in two companies in the replacement window industry. The first was Brackenwood Windows of Basingstoke, the second Somerville Windows of Reading.
BEWARE. It is largely true that everything you've heard about the "industry" is true. It is run by shiny suited, patent leather shoe clad salesmen, who lie for a living. They earn VAST amounts of commission, (some in excess of �100k per annum) by telling you whatever they need to get you to sign on the dotted line. After they've got your signature, and their money they COULD NOT CARE LESS!
I was unfortunate enough to have to try and fit the work after they had sold it, and many many MANY times, the job had been sold to the customer with a huge fat lie attached. Such as:-
"Of course we can match your existing brickwork", (on a 150 year old cottage!) "Yes we'll make good the tile hanging", "We will fit radiators in your new conservatory" or "Yes our lads will do the leadwork flashings" or "We can move your kitchen waste and outside tap" (neither company employed a plumber), and best of all of course, "Yes the job will be fitted within 6 weeks". Bloody rubbish. We had a 10-12 week turnround at best, and were forever having to deal with the aftermath of yet another load of sales bullshit. But as Brackenwood is run by David Medcraft, an ex Harlequin Windows Sales Rep., it's hardly any wonder that the salesmen ran the show, and EVERYONE else was there to mop up the mess afterwards.
They had a high staff turnover, as anyone with an ounce of moral fibre quickly realised what a shower they were and moved on, but the incomers, some from other companies in the" industry" had just as many horror stories about their previous companies.
So if you are having replacement windows or a UPVC conservatory fitted here are a few tips.
1) If possible go on personal recommendation of a company. Find someone in your area who has had work done by the company you're thinking of using and talk to them. Make sure they were happy.
2) Get EVERYTHING in writing, especially off a salesman. Then you have a contract in law which you can enforce if needed.
3)Don't pay the final installment until you are 100% satisfied with all aspects of the work.
4) Try and beat the price down with the salesman. Turn the big guns back on him. When he makes that "special" 'phone call to his sales manager, it's usually a set up, or he's talking to a dead line. There are MASSIVE margins in the business and you are only taking commission away from the salesman, and margin off the company which they can well afford. (Typically the MATERIAL cost of a 12' x 15' conservatory is less than �1500, add in fitters costs at �700, base and walls at �800, that's a total of about �3000, the other �7000 or whatever is the margin!!!!!!!) If he won't negotiate, be strong and kick him out. It's you home after all!
Good luck.
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squirt
11:06 04/02/05
Posts: 6
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by roger sleeker at 20:57 03/02/05 ...
Thanks
I just read your whole sorry saga and immediatly felt your frustration - hopefully my friends will have chosen wisely, they have picked two local companies for quotes and have chosen the one they are going to be dealing with. This company have more than one finance company they use and the customer has the option of using any other source of finance if they want to - I didn't have that luxury with Coldseal. My Friends Husband also showed them this web site and asked what procedures they had in place preventing any of these things from happening to them. They have been offered a tour of the factory where the windows are made and invited to an introductory evening to meet existing customers and staff which takes place in March and they need not sign anything until then. I think that is a good start, if they are a creditable company then its a shame they have to go to these lengths to allay the customers fears caused by cowboys and bullies.
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roger sleeker
20:57 03/02/05
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by squirt at 8:18 31/01/05 ...
tell your mates to avoid Everest...seek my grumble by typing in Everest
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squirt
8:18 31/01/05
Posts: 6
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Re: Safestyle UK
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Re "Safestyle UK" posted by squirt at 8:09 14/01/05 ...
Bill the safestyle salesman has gone to ground, in spite of many attempts to track him down we think he may have either left the company or moved to another area office.
My friend did manage to work around her contract.
They called Safestyle and told them they wanted to change their order fo bigger windows in some rooms and a different type of door. The salesman called and offered to measure up again but told them they would have to sign a new contract as the old one was cancelled due to the level of changes and different finance requirements.
Bingo!!!
My friend immediately threw the bloke out of the house and told him, not to bother coming back.
A happy ending?
I will let you know as they have just had quotes from Staybrite and Target - the funny thing is no-one has contacted them from these two companies since the quotes were issued, they asked for a couple of weeks to decide and there has been no pressure so far!
On the other hand safestyle uk are bombarding them with letters of apology and phone calls asking if they would like to start again with a fresh quote - some people just do not get the message
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roger sleeker
23:43 30/01/05
Posts: 8
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Re: Safestyle
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Re "Safestyle" posted by emra at 23:32 30/01/05 ...
They all the same in my humble opinion!!! .Low life! type in Everest for a comparison
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eza
23:32 30/01/05
Posts: 10
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Safestyle
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...
Last edited by eza on 22:46 02/02/05; edited 1 time in total
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squirt
14:29 19/01/05
Posts: 6
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Re: Safestyle UK - any ex-employees here? need help about th
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Re "Re: Safestyle UK - any ex-employees here? need help about th" posted by Grumbletext the mgnt. at 19:30 18/01/05 ...
Contact job centre and speak to them, they will have or know someone who can help sort out the legal side of things. Sounds very odd to have to be liable for training costs for something that was never received! Bit like their windows really !! I do not see how they have to pay for training their own employees if they are training them!
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Grumbletext the mgnt. Site Admin
19:30 18/01/05
Posts: 335
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Re: Safestyle UK - any ex-employees here? need help about th
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| At 23:00 17/01/05, cookie_boy2000 wrote: | Re "Re: Safestyle UK" posted by Guest at 23:59 16/01/05 ...
HI all
I've just found out my son's accepted a job with this lot. He fell for their sales patter hook, line & sinker!
I've managed to talk him out of it (I showed him this website) but he's now told me that they made him sign something which says he will be liable for the 13 weeks training costs!!!
He's meant to start next Monday at a local hotel getting his training but if he doesn't actually start work for them where does he stand?
We're all now really worried that he's going to end up in serious debt and he's panicking about what they may do.
Could really do with sme advice please.
thanks
A worried parent. |
msg from Adrian at Grumbletext:
wondering if there are any lawyers or employment experts out there who can help with this query ... even if he's signed something, it sounds as though that document's enforceability is more than open to question - I personally have never heard of a similar situation and cannot believe that the company could hold him to it... but we need to hear from people who know more than me about it.. thanks, Adrian at Grumbletext
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indigost Guest
16:40 18/01/05
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Re: Have recently moved into a property where Safestyle fitt
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Re "Re: Have recently moved into a property where Safestyle fitt" posted by Guest at 15:17 18/01/05 ...
I know you didn't used to be able to transfer the guarantee but I think you can now.
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Guest
15:17 18/01/05
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Re: Have recently moved into a property where Safestyle fitt
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Re "Re: Have recently moved into a property where Safestyle fitt" posted by ndmorgan at 9:50 10/09/04 ...
I had some Safestyle windows fitted some years back, and the fitters didn't bring the correct screws with them to fix the black handles onto the windows. No problem, just send me the screws in the post. 6 months, hundreds of phone calls and many unresponded to letters later, I could finally lopen the windows and let the fresh air in.....
With regards to guarantees, I seem to remember that they were non-trnasferrable, so if you ever moved house then the guarantee finished there and then....
Good luck to all with Safestyle - I remember them treating me like dirt, and no doubt the rest of their customers too....
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cookie_boy2000
23:00 17/01/05
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Re: Safestyle UK - any ex-employees here? need help about th
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Re "Re: Safestyle UK" posted by Guest at 23:59 16/01/05 ...
HI all
I've just found out my son's accepted a job with this lot. He fell for their sales patter hook, line & sinker!
I've managed to talk him out of it (I showed him this website) but he's now told me that they made him sign something which says he will be liable for the 13 weeks training costs!!!
He's meant to start next Monday at a local hotel getting his training but if he doesn't actually start work for them where does he stand?
We're all now really worried that he's going to end up in serious debt and he's panicking about what they may do.
Could really do with sme advice please.
thanks
A worried parent.
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Guest
23:59 16/01/05
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by paul at 10:23 13/10/04 ...
Absoulte rubbish ..you must work forEverest. Don't deal with the Leeds office.
12 months to install simple double glazing. Mother in law loses sale of her house!
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squirt
8:46 14/01/05
Posts: 6
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Just been doing a little checking on safestyle - they have apparently got awards!!!!
PLASTMO are their supplier and have awarded them with certificates for raising standards in security and safety.
Their Marketing Manager may be interested to know that these cowboys are using the name of Plastmo to justify their products, cowboy fitters and bad practices.
PLASTMO
Linda Porter - Sales & Marketing Manager
01604 790780
unfortunately I can only find the following email contact
[email protected]
Plastmo are also in the business of fitting replacement doors, windows, conservatories etc.
I wonder how they would feel about this nasty bunch of high pressure, low quality cowboys riding on their wave of glory?
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squirt
8:09 14/01/05
Posts: 6
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Safestyle UK
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I have to say that safestyle are still up to the same old tricks.
My Friend had a salesman there at the beginning of January called BILL, from the NEWCASTLE UNDER LYME office. He was a pushy devil and convinced my Friend that the price would increase by the end of the month adding three hundred pounds to the cost of her new windows if she thought about it for too long. She asked about a timescale for changing her mind and was told 14 DAYS. She signed. She had a better (more expensive but easier to understand contract) quote a few days later from another window company and wrote to safestyle to cancel - sending the letter by recorded delivery.
The letter arrived four days before the 14 day deadline. She also contacted first national bank and cancelled the finance agreement.
BILL rang up and was angry, he refused to accept the fact that the windows were cancelled and threatened to continue with the installation. My friend explained that there was no longer a finance agreement and BILL was undeterred. He told her under no uncertain terms that ONLY HE WAS ALLOWED TO CANCEL THAT FINANCE AGREEMENT.
My friend got her husband to speak to BILL and a very angry exchange took place resulting in the husband telling BILL he would come and find him if he had to.
When my friends Husband had gone to work that evening BILL called back with the same threats and refusal to withdraw the contract. My friend called her Husband and he spat nails.
Upshot is we are waiting for the husband to wake up from his nightshift so that he can go over to NEWCASTLE UNDER LYME.
He said he would KILL BILL.
I will keep you all posted as to BILL and his physical well being as soon as I know more.
I had the same problems with COLDSEAL and the ten year aftercare plan was just that - it took them ten years to come out and service my windows, they measured up and never came back.
THEY WENT BUMP!!
TWICE!!!
I will be replacing my windows using another company as ten years on they are KNACKERED.
I figure Everest are good, never heard any moans about Wilma Windows, or Target Windows so I reckon we still have choices - unless you know different?
Trading Standards in Staffordshire and Cheshire are aware of the malpractice of Safestyle but everyone has to keep ringing up - make sure you get a reference number off them for your complaint and check back once a week - eventually you will get your rewards.
I wish you all good luck
say a prayer for BILL..........................
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horacewimp Guest
17:19 06/01/05
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Safestyle UK never turned up to fit our windows
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We had a Safestyle salesman around and we agreed to his price and signed the contract as usual to replace 11 windows. We then had our fitting date and a formal survey which we signed to agree with the same price and details.
Our Fitting date arrived and we took all curtains and curtain ploes down and moved all furniture away from the windows and covered the floors etc.
We then discovered that we had a message on our home phone (we had told them to ring our mobiles during the day) left at 12:30pm the previous day saying that they had decided that the job wouldn't make them enough money and that they were not coming. That was less than 24 hours notice on the wrong phone for us to answer. We contacted them and they then told us that they would do the job if we were willing to pay hundreds of pounds more. Of course we said no and are considering taking them to court. Their contract states that they can cancel at any time and that fitting dates are not 'binding'. But the customer cannot pull out of the contract - only under very rare circumstances. They also state that we would be notified in writing of cancellations which never happened.
I want everyone to be aware of this scam, which it must be. The survey was competed 2 months before our fitting date and we were told all was fine - so why were we given less than 24 hours notice that the fitting wouldn't take place? It seems quite obvious that they had no intention of making our windows for their 'cut price 50% off offer' and were planning all along to get more money out of us. I have spoken to many friends and colleagues about this and have heard similar stories about Safestyle.
Be warned!!!
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enquiri Guest
13:31 06/01/05
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Safe Style Windows Installation - Not all bad
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| Just had some windows and a back door fitted with Safe Style UK. Getting a survey done and a date out of them has been a nightmare i.e. not turning up after taking time off work etc. However, they did finally come and have made a great job (some installers from Darlington). They left everything clean, inspected the windows with me, gave them loads of coffee and tea and they were very professional. Am impressed with the installers but the head office is difficult to do business with. P.S Keep complaining as I got some additional money knocked off. Only taken three months !
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richinspalding
14:38 17/11/04
Posts: 1
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by TT at 5:53 27/10/04 ...
DO NOT GIVE IN
These bully boys cannot get blood from a stone and will not fit windows where there is no chance of payment...tell them you cannot and will not pay...
Legally they are correct....but have you had the survey??
If not how can they make your windows??
The company will not be trading in 3 - 4 years time...and that is how long a good brief can stall any kind of court proceedings for..
They prey on the weak and un informed...DO NOT GIVE IN
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piggingeorge Guest
19:25 16/11/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by TT at 7:16 16/11/04 ...
I just want to say...thankgod I found this site. safestyle should be turning up at mine within the next half hour to measure and quote. Needless to say they will not be getting in.
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piggingeorge Guest
19:24 16/11/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by TT at 7:16 16/11/04 ...
I just want to say...thankgod I found this site. safestyle should be turning up at mine within the next half hour to measure and quote. Needless to say they will not be getting in.
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TT
7:16 16/11/04
Posts: 5
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by Guest at 21:38 15/11/04 ...
Well,we have received one letter and a number of phone calls - they have phoned my husband's mobile and as soon as they say they are from Safestyle he just ends the call. They left a message on my home phone, which I have yet to respond to - someone called Cameron - same name as one of the people below,so it sounds like he is a bully who gets his kicks out of trying to intimidate people and get them to agree to have the work done. We had one letter - which was 3 weeks ago - but nothing since - so I'm just waiting really. My friend has lent me a dictaphone, so I was going to call them and record the conversation, that way they won't be able to deny how rude they are, I wouldn't be able to use it in court, but I think Watchdog might be interested. Why don't we all call BBC's Watchdog to make complaints about them - if we all did that, they wouldn't have a leg to stand on!!!
What do you think - I already lodged my complaint, but didn't hear anything back - if more of us do call though - they may well investigate them!! How fab would that be!
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TT
7:09 16/11/04
Posts: 5
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by Guest at 19:34 14/11/04 ...
I really wish I had seen this site prior to them coming to our house!!!
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craig0301
23:53 15/11/04
Posts: 1
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by albert1333 at 21:55 02/09/04 ...
My wife and i are having similar problems with this cowboy company,customer service is non existant and would appear to be staffed by 18yr old lager louts.We are now going to take them to court as they will not allow us to cancel our contract even though we now cannot afford to pay for these windows(change in circumstances),we informed them by phone within 7 days of signing the contract and in the 5 days since have been abused verbally and the phone put down on us about 10 times.
Any way of getting trading standards or higher authority to take notice of what they are doing would be fine by me
TAKE THEM DOWN!!!!!!!!!!!!!!!!!!!!!
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Guest
21:38 15/11/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by misadaso20 at 21:43 11/04/04 ...
Hi there,
After reading your email, I felt I had to write to you.
We now find ourselves in the same position as you, just wondering, did they ever take you to court, or is it all talk, to frighten you into having your windows done.
I really dont want to go with them anymore and if they do turn up I am going to refuse them entry to the house, just want to know if this will be worth it?
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Guest
19:34 14/11/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by denise1969 at 11:19 08/11/04 ...
safe style was comming to my house tomorrow to measure up, but i found this site and it opend my eyes at the amount of complains about the shobby work and sales patter they use to get a sale but thanks to you and another forty other complaints i have now phoned them up to tell them not to bother
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TT
10:49 09/11/04
Posts: 5
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by denise1969 at 11:19 08/11/04 ...
You poor thing - what an absolute nightmare for you. I would get in touch with trading standards immediately - and BBC's watchdog. You should be able to find your local trading standards office number at your local council offices - give them a ring and they will direct you. There must be something you can do.
Take care - I hope things get sorted for you as soon as possible.
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denise1969
11:19 08/11/04
Posts: 1
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by albert1333 at 21:55 02/09/04 ...
Can anyone help me? After a 4 hour gruelling sales pitch that finished at 12am from a safestyle salesman I signed a contract which I may add was only on offer if I signed there and then. Eventually a few months later the fitters arrived. A band of 4 young larger louts!! They hurled abuse at passing females from the windows, swore infront of my 9 year old, helped themselves to my sweets and completely trashed my house. They have showed a complete lack of respect and duty to care ;wiping brown silicone from their fingers on my cream rendereing, smashing through plaster work under windows and ripping wall paper which they attempted to glue back over the lumpy plaster with brown silicone. Putting holes in the rendereing with the ladder and marking the cream paintwork all over the front of the house. They have left huge voids in and around the window frames, some of them don't even open; the front door is damaged and so on and so on. Anyone thinking of using these people need to think seriously about the damage they can do. I phoned their head office and left a complaint expressing my concerns at the end of day one. They didn;t return my call. The attitude of the head fitter on the phone was aggressive and of the same poor standard as that of the fitters.
At the end of the second day I was so concerned about the work they were doing I called another window company. They kindly agreed to come out and look at the job. They wrote down a 5 page list of serious concerns. I tackled the crew the following moring. The UPVC representative even spoke with them on the phone posing as my partner but they refused to put right the issues identified. I asked them just to weatherproof the windows and leave. I now have a serious mess and its winter time.
i have written to FENSA but I don't think they are interested and haven't replied. I have written to the glass and glazing federation and I am still waiting for trading standards to respond. Has anyone taken these guys to court. How can I get rid of them and get the job finished by a reputable company? Can anyone help?
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capper2824
21:46 03/11/04
Posts: 1
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Re: RE:SAFE STYLE UK
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I have just had 2 windows and a door but when they put lintel in for the top of the door they knocked plaster and wallpaper off in the adjoining room, I complained to them and said they would send the area manager around, they didn't they just sent plasterers around and left the wallpaper pinned back on the wall.
I phoned them about this but they were very un-helpful. I asked for a contact number to the MD but they said the complaint would come back to customer services.
Would anyone know what my rights are on this, they fit the door 5 days ago now.
Regards Rob.
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gameswint Guest
9:39 03/11/04
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Re: RE:SAFE STYLE UK
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Re "RE:SAFE STYLE UK" posted by FINGAZMALONE at 8:25 29/10/04 ...
1st of all ring your local trading standards office, if they did end up taking you to court then they can only reclaim their losses, whats that a person measuring up! change your phone number, send them a recorded letter stating you want no further contact from them. with all the bad publicity i dont think they will even bother you again...................... they didnt me
oh safestyle it will be a really good day when you either go bankrupt or get shut down
goodluck mate
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yvon Guest
13:29 01/11/04
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Safestyle
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| Hi, in 1997 we decided to have new windows and doors to enhance the outside of our home as the others were in poor condition. We had received a phone call from Safestyle a couple of years before and as luck would have it they then rang again at the time we were looking to replace. They did a great job on a very cold wet and windy November day and the job was completed by 6pm. Infact it was so cold in the house that we left them to it and went into town. Trusted them completley. They were very courteous and cleaned up aftedwards, very efficient. We paid cash for these windows and even paid extra for the fancy gold leadlighting. So why am i grumbling? Things started to go down hill a couple of years ago. We had a couple of problems with windows and they came out within the week and fixed them. We had mentioned that the gold was fading and the engineer told us that it was inferior quality and that the company had stopped using it. I rang them to see if it could be sorted. I was told that it was not covered under guarantee. That seemed a bit strange as the rest of the windows were guaranteed for 10 years. So i have complained continually. Then last year our back door started to warp. We had already had the front door replace the year before with no problem. Once again i was told by the engineer that they had used an inferior product and had now stopped using it. He also said that the leadlighting was still covered under the guarantee. They then sent out an engineer to measure the back door and to see why it would not close. Nothing happened. I then rang them again to see what was taking so long, they said that they had lost the measurements and would send the engineer again. Yep he turned up but he had come to repair a window that had already been repaired a couple of months ago. I rang again this time the engineer contacted me and explained that he already had the measurements but Safestyle had never asked for them so he didn't see the point in coming out again. I then gave them a couple of weeks and contacted them again. They had done the door but it would have silver leadlighting in it. I told them that was no good as the rest of the windows had gold despite the fact that they had faded to silver. They then contacted me and said they had found some gold leadlighting to go in the back door. I asked what they were going to do about all the other windows, they said they would change them to silver. This is not an option. I have not heard from Safestyle since the beginning of the year despite emails to them.The back door in question now leaks water and in the summer we had to leave it open to cool down as it would not lock. I am now contacting my solicitor to see if i can take them to court for supplying me with good that are not to the standard that they advertise.
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TT
18:08 31/10/04
Posts: 5
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Re "" posted by wheeliebinterror at 23:31 27/10/04 ...
I don't think we have too much to worry about - if a contract is signed under duress - ie. they use hard sell tactics to get you to sign - then its going to be difficult for them to take you to court. I am just sitting tight waiting for the next letter - I'm sure a judge would not look on them in a good light - they don't have a good reputation as it is. What fascinates me is that a multi-million (apparently) company acts in this way. If they do take me to court and if they do win (highly unlikely), I will pay them back at 10p per month!
Take care - try not to worry too much
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FINGAZMALONE Guest
8:25 29/10/04
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RE:SAFE STYLE UK
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Hi to everyone ;
This morning i got a letter through the post from SAFE STYLE UK , Although i had a phone conversation that was heated and ended with basically "we'll see each another in court" , The letter is saying that they want to conferm an installation date within severn days , If not then they will be taking legal action . Someone please help if you can , Although we had a problem cacelling which has brought all this on , We don't want anything in upvc from this F-----N company . I really do wish i'd read all of your "posts"
before we were stupid enough to call them in the 1st place ," Hindsight eh" !
My problem with all this now is :
If we don't have a leg to stand on , How much will this all cost me , what sort of court case am i looking at , How long does all this take and what does it all really lead to....
If i buckle now and agree to them installing , Has my paranoia got the better of me ? Will i get "Cowboys" comming round and F----N the job up on purpose ?
Where will i stand then ? Is there anyway through this ?
You all take care , And someone please get back to me on this one soon .
L8TR mr B ......................
[/b][/list][/code][/quote]
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wheeliebinterror
23:31 27/10/04
Posts: 1
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HEY TO ALL FELLOW GRUMBLERS.
Reading through some of the grumbles i've noticed there's alot to do with "BROKEN CONTRACTS" , Them saying it's broken because you didn't canel in time. So has anybody actually been taken to court, as we have been threatened with legal action. We were told by one of their sales guys that as long as we phoned within the seven day cooling off period we would be ok, apparantly not so! they also needed it in writing which was not stressed to us. Also on making the phone call the female on the other end "blond as may be" failed to inform us that we were breaking a contract and also could not put a simple note saying that we had called and that the cancelation form would follow in the post. !
If any of you were taken to court what was the outcome and how much did it cost in the end?
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TT
5:53 27/10/04
Posts: 5
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by urangutan at 20:58 11/10/04 ...
Your response has made me feel a bit better. We had Safesyle round to our house a couple of weeks ago. We were reluctanct to sign as we'd had a number of companies round and we were waiting for quotes to come back. I asked the rep if there was a cooling off period - he advised we had 7 days, LIAR.
Even if I had read the contract at the back I know I would have misread the bit that says if the visit is unsolicited you have a 7 day cooling off period, I do feel a bit stupid now - but I've leaned my lesson. When I rang them to cancel - they were fine, no mention of it not being the case for us to have a 7 day cooling off period. Then my husband received a phone call threatening to take us to court.
I have sent a letter back stating that their representative TOLD us we had a 7 cooling off period and he has therefore verbally altered the T&C's of the contract by doing so. It will be interesting to see what a court make of this SCAM to get people to sign.
Still concerned though - I've never been to court.
Have you heard from them again yet?
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b2004 Guest
15:01 22/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Safestyle UK (Newcastle) fitted 2 exterior doors and a side window for me 3 years ago. When fitting the side window, they caused a huge amount of damaging to the wall below the window and to the electric cable running outside the house.
They promised to send someone to fix both, and for 3 months I chased them up about this. Nobody ever came. I shelled out about �200 fixing their shoddy, incompetent work.
The repair builder claimed the door fitting was the worst bit of work he'd ever seen.
Complete cowboys.
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mrhappy Guest
14:23 14/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by prinlegl at 22:05 02/09/04 ...
yeah we should all try and get safestyle banned!
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mrhappy Guest
14:19 14/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by Guest at 22:31 07/10/04 ...
are safestyle still giving you agro?
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angie
10:37 13/10/04
Posts: 9
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by paul at 10:23 13/10/04 ...
That's very well and good if you can afford expensive windows - where are the good CHEAP windows? What with the number double-glazing companies on the market the price ought to be lower with all the competition involved, however it never seems to work out that way in practice ...
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Paul
10:23 13/10/04
Posts: 2
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by joey12345 at 13:37 26/08/04 ...
yes no problem at all everest are the best company out there.yes the most expensive,reassuringly so,if you cant afford it all at once,get it done in stages.you pay for what you get,THE BEST.with a lifetime guarantee on the glass,which is transferable if you sell,for any more info contact my email address......ex safestyle rep happy to be so!!!!![/u][/i][/b]
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gameswint Guest
20:46 12/10/04
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by johndpstua at 14:27 24/08/04 ...
HI, HOW DID IT GO WITH Safestyle uk?
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