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visitor
20:09 01/12/03
Posts: 16777215 
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I'm pleased that you haven't had your date put back yet.
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I'm pleased that you haven't had your date put back yet. Ours was due to be fitted on 3rd December and it's been put back to 7th January. I suspect that it's because they've had a rush of orders and, rather than admit that they can't fit you in before Christmas, they take your order and then put it back. When are your windows due to be fitted? I'll let you know how the fitting goes.
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visitor
9:24 27/11/03
Posts: 16777215
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What was the 'serious' damage? to your home.
What wer
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What was the 'serious' damage? to your home.
What were the blatant lies?
I presume that when you got into dispute with them, the terms of the contract came up. Have you anything to tell about that?
Re having date put back. I haven't had mine put back yet (I too a'm due to face Safestyle in the near future. i must add, they have yet to put a foot wrong, but i am not hopeful that this will still be the case when it's all over. I have got in touch with someone who knows about 'fitting windows' and he is going to come during installation and check that they are doing things correctly.
Also, I have taken pictures of every window and surround as a procaution. It is a consumer right to expect work to be done properly, so if things do go wrong, you will have evidence of the before and after pictures. Don't pay if you are not happy, or sign any 'work completion notes. '
'Date changer', keep in touch. We might be able to help each other.
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visitor
20:57 26/11/03
Posts: 16777215
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I have had a nightmare lasting nearly a year with this co
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I have had a nightmare lasting nearly a year with this company. It started with several missed appointments and the company lying blatantly to me. The installation was performed by totally incompetent personnel, who caused serious damage to my home. I have since had 5/6 months of dealings with my solicitor, and we have negotiated a 70% reduction in the contract cost - but only after Safestyle threatened me with legal action (after they had left my home ruined, failed to put right the damage, and ignored my correspondence for months). Use them at your absolute peril.
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visitor
21:54 24/11/03
Posts: 16777215
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you are a complete idiot for using safestyle uk they empl
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you are a complete idiot for using safestyle uk they employ either cowboys or people still claming benafit either case none of them have any experience as fitters and the office side of the company are there only to rip off as many people as they can STAY AWAY! you have been warned.
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visitor
20:40 24/11/03
Posts: 16777215
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I've just received a phone call saying that my windows ar
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I've just received a phone call saying that my windows are not going to be ready until January due to a manufacturing fault. The windows were due to be fitted next week and my house is in a right state as we were waiting until the windows had been fitted before decorating. Has anyone else had their date put back?
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visitor
22:20 17/11/03
Posts: 16777215
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On the 28-10 Safestyle came to my home selling windows, f
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On the 28-10 Safestyle came to my home selling windows, firstly offering me credit, when I told them I was not interested in credit, but in fact if and when I could afford windows I would pay cash. After twice telling the salesman that I was not in a position financially at present, He then insisted I speak to his boss on his mobile, who enquired when I thought i would be buying the windows, I told him maybe this year or the beginning of 2004. He then said that I could provisionally order them, and that the windows would not be made until i had said a final yes with no obligation to me, but with the idea if I was in a better position financially then I could go ahead with them, But if I had not managed to sort my finances out by 23-11 then I was free to cancel but with no charge to me. Well on the 14-11 I realised i was not going to be able to afford them this year so rang them to cancel at which point I was told I had to cancel by letter. So that day I sent a letter stating that I was not going to be able to afford the windows financially this year but maybe after the new year, I would reorder. Today 17-11 I received a very rude phone call telling me that I was legally bound to the contract and that I was unable to cancel the windows. When I explained my case to the man on the phone, he insisted that I had no rights as I had signed the agreeement and had not cancelled the agreement within five days, after saying that i was told I had until the 23-11 he said I was talking rubbish and that he was going to take me to court for the money, and that he did not care now if I had the windows installed or not he was still going to take me to court and that he would have pleasure in doing so. I am worried out of my mind I do not have money for legal representation Please I beg anybody do not entertain this company they are just a bunch of con artists who should be stopped,
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visitor
18:22 14/11/03
Posts: 16777215
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In reply to Panictexter (4th November), as a previous Gru
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In reply to Panictexter (4th November), as a previous Grumbletexter regarding Safestyle Uk (28th September), I hope the following advice can help. Firstly find out everything you can about your consumer rights, as you most likely will need them by the time Safestyle has finished with you. Also, believe NOTHING unless you have it on paper in black and white, as any verbal agreements and promises are probably total fabrications. Read and re-read small print, and NEVER, NEVER sign a credit agreement unless you want to pay back the original 'agreed' price several times over. And finally, when the windows are installed, sign nothing that the fitter hands you until you have closely inspected the work thoroughly. Take your time, and don't be rushed. Hopefully your installation will be trouble-free. Good luck.
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visitor
17:04 13/11/03
Posts: 16777215
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Having had four windows and a door fitted by this company
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Having had four windows and a door fitted by this company 6 weeks ago at cost of �2.500 I learnt a sorry lesson. Their workmanship was appaling!!! They fitted all of the doors and windows without screwing them in to the brickwork!!! This meant that at any point in time they could have fell straight out on top of someone. The door was ill fitting, because it had not been screwed in at all. I shall not ever use this company again despite needing as further 6 windows. I could `Kick` myself, for not stopping the cheque, before they cashed it. Their customer service, is un helpful, they never return calls and are totally disinterested. I managed to get hold of the local Doncaster office and spoke to people there and after numerous phone calls, they eventually sent someone, who did then put some screws in to the door and window frames. Use them at your peril!!!
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visitor
19:05 12/11/03
Posts: 16777215
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Re my last grumble 28/10/03. Kitchen window still jammed
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Re my last grumble 28/10/03. Kitchen window still jammed shut. Found an 0800 number for Safestyle but justlike other people they simply put the phone down on me!!!!!!
They have now sent a letter dated 7/11/03 that starts Dear Sir/Maddam(yes spelt Maddam) saying they were unable to contact us by telephone, shame they only had my mobile no, my home number, my girlfriends work no.... do i need to go on. On this letter is a phone no and when i tried it.....well you guessed it, nobody there!!! In the end it was back to the help line (which we pay for) and now they could be freeing the window on 28/11/03 between 0800-1800. We will see.
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Grumbletext the mgnt. Site Admin
13:38 04/11/03
Posts: 335
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Msg from Grumbletext - ref 'Panictexter' at 11:57:55 on 0
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Msg from Grumbletext - ref 'Panictexter' at 11:57:55 on 04/11/03 - absolutely this was a valid Grumbletext message! We hope someone can help you out...
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visitor
11:57 04/11/03
Posts: 16777215
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Safestyle panic - I think Grumbletext should open a siste
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Safestyle panic - I think Grumbletext should open a sister site - Panictext! I’ll be its first trembling texter. I’ve just signed a contract with Safestyle UK windows. In the aftermath of signing on the dotted line, I have now found Grumbletext and I am astonished at the amount of complaints Safestyle have received. (Astonished and very alarmed) I feel so stupid, because I felt that I had done some ‘pre’ buying investigation into double-glazing. Now it seems Safestyle have attracted more complaints than the rest of the nationals put together. It’s like I’ve been asked to pick a suitable person for the post of UN Goodwill ambassador, and after careful consideration of a candidate list including Mother Teresa, Saint Frances of Assisi and Pol Pot, I’ve picked ole Pol. Well, I suppose there’s no compensation for bad judgement; the information was out there and I didn’t look hard enough for it. So, as I am now locked into the contract I was wondering if anyone could nail down what I should be on the look out for when the windows are actually being fitted. I’m sure, in hindsight, most people who have texted this site would say ‘Don’t use Safestyle, full stop, ’ but as an experiment (and a test of your mental strength!) if you had to do it all again, and you had to have Safestyle, what would you have done differently?
Hope this message counts as a valid one for Grumbletext
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visitor
19:14 03/11/03
Posts: 16777215
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Safestyle none aftersales service. Made the mistake of pa
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Safestyle none aftersales service. Made the mistake of paying cash upfront for the work done
and have been phoning their call centre since Weds 29/10/2003 just to get the kitchen open. Got the usual “contact you within 24hrs”..............Its now Monday 3/11/03 phoned again and of course, contact you within 24hrs..................As comical Ali would say, “donta believea them!”
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visitor
9:58 17/10/03
Posts: 16777215
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Have recently moved into a property where Safestyle fitte
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Have recently moved into a property where Safestyle fitted the windows we have experienced a problem with them. I rang their so called help line and they confirmed that the windows were fitted 4 years ago but unfortunately the guarantee is not transferable!!! Surely its the windows that are guaranteed not the people who bought them - has anyone else experienced this and got round it in any way?
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visitor
10:48 16/10/03
Posts: 16777215
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Lies and deception If anyone trusts Safe Style then they
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Lies and deception If anyone trusts Safe Style then they have been conned like us. Fitting date 14 July, it is now the end of October and the house is still in a wreck state as they left it. We have a young daughter and we are still unable to decorate any part of the house because of ongoing dis-agreements.
They have lied and decieved all the way through. There own surveyor came eventually and was disgusted with what he saw. He took photographs and details of the damage and left with his report. Guess what, they sent another surveyor 2 months later who was unaware of any report. We found out that the report that was made and the photo's that were taken, had mysteriously disappeared. The latest prat that came was unaware he had missed his appointment date by three working days. Hmmmm. Advice is Go to Trading Standards. Get a solicitor and sue the pants off of these cowboys. They are breaking the Law.
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visitor
17:09 07/10/03
Posts: 16777215
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This company is appalling!
I phoned for a quote on some
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This company is appalling!
I phoned for a quote on some windows following hearing their 'Buy one, get one free' ad on my local radio station.
A few hours before they were supposed to visit, someone rang up & left a message with my Au Pair (I work nights) and said they were not coming, as my husband wasn't going to be there!! Well, when I got up & discovered this, I called them straight away & was told that they don't do visits if the partner isn't there!! Seeing as it is me that is going to be paying for the windows, I told them in no uncertain terms that I wasn't happy! The jerk on the phone slammed it down on me!!! I then called again & asked to be put through to the managing director, and the same jerk slammed it down again!! I then called their head office & lodged an official complaint, and someone was supposed to be calling back within the hour (joke - it's now 2.5 hours later) I think I had a lucky escape from reading the other grumbles......
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visitor
9:54 03/10/03
Posts: 16777215
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Yay we won!!
Birmingham trading standards got Safestyle
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Yay we won!!
Birmingham trading standards got Safestyle by the short and curlies and they have agreed that I only owe �1750!! However because they have been misrepresenting First Direct Safestly are having to pay the interest out of their own pocket!!! Ok, it works like this (I got my Trading Standards man to explain)
Under section 56 article 2 of the Consumer credit act 1974 which says “negotiations with the debter shall be deemed to be conducted by the negotiator in the capacity of agent of the creditors as well as in his actual capacity”
ie anything that Safestyle told me was legally binding on the finance company. and even though I had nothing in writing which talks about deferred payments (buy now pay nothing until next year then pay off the whole cost) the fact they gave me cash to cover the 1st years payments makes it undeniably deferred payments.
Basically Safestyle set you up with a finance company because they get their money straight away and they also earn interest from the finance agreement.
The problem occurs when somebody like me wants to pay off the windows after one year, thats when the little “hidden extras” become apparant, you wouldnt know if you decided to keep paying installments.
Anyway this went all the way up to Safestyle MD level and First Direct board level and I think things will have to change, Trading standards have warned safestyle that I have now set a precident and this will open the floodgates to all of the other duped people.
If anybody else contacts you feel free to put them in touch and I will try to help if I can.
Yay! Thats a result I think!
=========
Grumbletext says: well done for your perseverance - sounds like a really good result
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visitor
12:25 01/10/03
Posts: 16777215
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Hi Grumbletext,
Just to let you know that I have repo
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Hi Grumbletext,
Just to let you know that I have reported Safestyle to Trading Standards and they are taking up my case, they tried to get hold of Safestyle and 1st direct as I have cancelled the direct debit to them but hopefully they got the usual “we will call you back with 48 hours” I mean how much good is that if your window has fallen out?!!
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visitor
8:38 28/09/03
Posts: 16777215
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In July of this year, we decided to have a quote from Saf
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In July of this year, we decided to have a quote from Safestyle, following a call from a door-to-door canvasser. Having previously worked for a double-glazing company in a sales office, I was prepared for the usual tricks of the trade. Needless to say, I wasn't disappointed. In the end (three hours later) when we got through the initial waffle, we were offered a fair price, which the salesman told us was interest-free for twelve months. On that understanding, and backed up by their leaflet and website adverts of interest free credit, we signed the agreement. After the installation, we were contacted by Firstplus Financial who had arranged the loan, at a 19.9% APR. Thinking that Safestyle must have some scheme to pay the loan for twelve months, I contacted them for more information, to be told that there was 'no such thing as an interest-free period', which was followed by further waffle and excuses. We managed to pay off the loan with credit cards in time, and just managed to avoid paying �2,700 extra in interest. We have contacted CAB and Trading Standards, and we are considering further action. I would advise anyone else in this situation, or the situation texted on the 26th of September, to contact as many people as possible, so this practice of getting business through 'misrepresentation' is brought to light.
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visitor
10:16 26/09/03
Posts: 16777215
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Grumble Text,
12 months ago I purchased some new wind
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Grumble Text,
12 months ago I purchased some new windows to the value of �1750 from Safestyle UK. This was due to a promotional offer of buy now pay nothing until next year.
I just thought that we would deal with Safestyle but we were told that how this offer worked was they set us up with a finance company who would send us a bill for �2300 which would be the cost of the windows plus �450 which was the interest on top. Safestyle then gave us a cheque for �550 which we were told covered this interest and so at the end of the year we could either decide to carry on with the finance company or pay off the cost of the windows (�1750).
We did receive this bill and so I thought that everything was in order. However 12 months is now up and I have the �1750 to pay the cost of the windows off in full so I rang First Direct (the finance company) to arrange to send them a cheque. They told me if I settled now I owed them �2401 due to interest. I assured them that this was not the case and I rang Safestyle, assuming that it was a mistake and they would sort it out.
However when Safestyle eventually rang me back they told my partner that “this is how they make their money” and we have to pay the �2401, almost a 50% mark up on the original windows!!!!
We were never never told this would be the case and if we had of done we would NEVER have used them. They said about only paying the cost of the windows in front of witnesses. I do not have any paper confirming this as I didn't think it was a problem as everything happened as promised but I also have nothing advising me that I would be liable for �2401.
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visitor
12:03 23/09/03
Posts: 16777215
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if they ever get round to fitting the bloody windows i wi
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| if they ever get round to fitting the bloody windows i will be suprised, they are crap i hate them
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visitor
12:43 20/09/03
Posts: 16777215
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We were called this morning for about the 8th time by one
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We were called this morning for about the 8th time by one of their “representatives” After politely stating that we'd been called several times now and each time we had said “sorry we aren't interested” the female on the other end of the line said “ok you miserable old cow” as she slammed the phone down! Looks like they could do with lessons in customer relations!
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visitor
14:04 10/09/03
Posts: 16777215
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we had 3 door fitted in jan of this year and have had pro
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we had 3 door fitted in jan of this year and have had problems ever since, the enginer has ment to call yet again today and yet again they have cancelled this has happened every month now since feb, and no one is avalible to take a complaint they should banned from advertising
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visitor
14:03 15/08/03
Posts: 16777215
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What can I say, the biggest bunch of cowboys in the busin
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What can I say, the biggest bunch of cowboys in the business and they continue the advertise on tv and radio, how the hell do they get away with it. I have a broken bathroom window, doors that won't lock a bay window ledge that is at a 70 degree angle, brown sealant all over walls, radiators, floors, broken glass, broken tiles .... Three letters of complaint later, trading standards involvment and they still will not sort it out. I would like to say a big thank you to the Birchwood office ... we could not organise a p*@! up in a brewert ... especially the customer service team who appear to have a problem keeping hold of the phone ... they put it down on me 12 times yesterday. See you shower of shite in court.
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visitor
8:44 01/08/03
Posts: 16777215
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The biggest load of cheap plastic tacky crap!! After fit
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The biggest load of cheap plastic tacky crap!! After fitting the doors and window we found that they had smashed our rendering to bits and slapped crumbling cement into the holes which includes a big crack going down the wall from the back door. Now the doors have 'dropped', as they put it, we can't even lock one of them and the other has to be brutily forced before you can lock it. The customer service is poor as we were promised 4 times that someone would phone us back to sort it out and they didn't. We are still waiting for someone to come and fix the problems!!
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visitor
19:29 31/07/03
Posts: 16777215
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after smashing my windows out with a hammer the fitter th
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after smashing my windows out with a hammer the fitter then left two holes in my wall were you have a lovely view of outside!! and then god bless him he left glass in the kids paddling pool and on the grass, and not a little A LOT!!! i am still waiting for him to come and finish the job 4 days later. high hopes or what??
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visitor
20:45 25/07/03
Posts: 16777215
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bad workmanship telephone pestering 4 to 5 times as expen
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| bad workmanship telephone pestering 4 to 5 times as expensive as any local firm the advert is a pack of lies
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