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urangutan Guest
20:58 11/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by Guest at 22:31 07/10/04 ...
I have to say that Citizens Advice, on this occasion, have given you incorrect advice. You only have a right to cancel if the visit was unsolicited (ie. they cold called on you). As you arranged for them to visit, you have no right to cancel the contract. It's not all bad however! They do have the right to take you to court, but they probably won't. You can not claim punitive damages in contractual dispute cases and as they haven't sent a surveyor around, haven't started making the windows etc, they haven't suffered actual losses as a result of your cancellation. Therefore, they will be awarded little or nothing and it isn't really in their interests to take the matter further. All the threats in the world can not change this fact so if I would you I wouldn't talk to them on the phone, I would ignore their letters and eventually, they will give up. I know from experience! Arm yourself with the legal facts and you will never get ripped off again!
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Guest
22:31 07/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "On the 28-10 Safestyle came to my home selling windows, f" posted by visitor at 22:20 17/11/03 ...
We also having trouble with this company, regarding cancellation of contract. We telephoned for a quote and a couple of days later one of their reps arrived at our home, a price was agreed and the contract was signed and a deposit was given for the survey and the balance was to be paid by cash on completion. However two days later we decided to cancel due to reports of there work, so the attached cancelation form on the contract was sent by recorded post. Today (two weeks later) we received a very threatening phone call from Cameron saying we had no right to cancel due to us asking for them to visit our home.
We contacted citizens advice regarding the above problem who gave us the following advice.
All contracts unless signed on trade premises and which are more than thirty five pounds have a 7 day cooling off period.
Be warned Safe Style will deny this and will continue to threaten you. We are now waiting for a letter from these bunch of cowboys.
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Guest
21:40 05/10/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by misadaso20 at 21:43 11/04/04 ...
im fed up with safestyle uk, i tried to cancel the contract and now they are threatening me, are you still having problems?
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gamewinter
20:32 05/10/04
Posts: 1 
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safestyle uk are liars and cheaters
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safestyle workers are con artists
they are threating to take me to court.
has anyone had a letter saying
' failure to do so will result in passing the details on witha veiw to mitigating our losses '
i can only say safestyle bring it on you bunch of cowboys
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fraud
19:38 26/09/04
Posts: 2
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Re: Have recently moved into a property where Safestyle fitt
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Re "Re: Have recently moved into a property where Safestyle fitt" posted by ndmorgan at 9:50 10/09/04 ...
Have a look at what I get up to to seek justice. So far deeds to property returned and �116,000 written off by bank.
Hsbc bank Directors are prepared to condone deception.
Regards Harry Roffey www.hsbcfraud.co.uk
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ndmorgan
9:50 10/09/04
Posts: 1
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Re: Have recently moved into a property where Safestyle fitt
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Re "Have recently moved into a property where Safestyle fitte" posted by visitor at 9:58 17/10/03 ...
We purchased windows off them in March this year and we haven't recieved the guarantee for the windows.
We've now come to sell our house and the buyer is asking for the windows guarantee. Safestyle's responce was - we cannot issue a copy of a legal document.
Solicitors words on this ' They are talking through their a�se'
We were also told by the sales rep that as long as we we're paying for finance ( albeit only a small amount) that our guarantee would be provided through the finance.
I'm waiting to hear from my solicitor on this matter and will post when I hear more.
If all else fails then I can see myself outside their Bradford office with a large placard in the near future.
Out of interest - I have complained to FENSA and if everyone that has had problems complains then we might be able to get FENSA to revoke their approval of safstyle or another method would be to lobby the actors in the ads - on the basis they are putting their names against a shoddy - rip off company.
Windows are fixed items in a property and thertefore if a guarantee is offered then this is based on the product and not the purchaser.
Put it like this - They've messed with the wrong person this time.
I'm going to go out of my way to create hell for them - they will wish they never fobbed me off.
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Guest
9:37 08/09/04
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Similar story to many others......
I wanted the front door and meter cupboards replacing.....got the usual sales stuff.....hard pressed salesman and lots of calls back to the office to agree a fee......suveyor called next day.......a week before fitting got call from Head Office to say that unless we paid an extra �150 the contract would be cancelled as the initial estimate was wrong (on their behalf!)......very offhand with me....couldn't care less.
Is this a well rehearsed scam? To suddenly raise the cost just before fitting will catch a lot of people on the hop (not me).
Wouldn't touch this company again with a bargepole.
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angie
8:18 03/09/04
Posts: 9
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by prinlegl at 22:05 02/09/04 ...
Yes I think it would be a great idea to form some kind of pressure group to bring them to the attention of the media. After all loads of people still don't have the internet, or won't think to look on it for complaints about Safestyle.
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prinlegl Guest
22:05 02/09/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by albert1333 at 21:55 02/09/04 ...
Hey, count yourself lucky, Safestyle fitted my windows and what aload of rubbish. All windows leak,condensation appears in between glazes and they have only been in 3 weeks!!! I try to complain but nothing happens. Up to now they have missed 7 appointments with me to come and look at the sorry job they carried out. EVERY TIME, I HAVE TO CALL THEM AND ASK WHY THEY DIDN'T TURN UP. Don't do it man!
Safestyle UK U SUCK!
Yeah, lets go through the proper channels and get them stopped.
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albert1333 Guest
21:55 02/09/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by albert1414 at 13:20 02/09/04 ...
Safestyle uk are an extremely nasty company. The salemen are dinosaurs from a bygone age. Unluckily, they prey on the old and niaive. Not only are their sale force disreputable and criminal, the way they treat their customers is unbelievable.
Any phone calls I have had with them on their service have been really rude and once they have you in the bag, you might as well give up. I am a pensioner and ordered windows from Safestyle, what a mistake that was.
After I signed the contract, I was cancelled 2 days before the installation date with no warning. The yob on the phone from Safestyle said that "I should just F**k Off and Die". I wonder what they would have said to me, should the roles been reversed.
I concur with previous posters on this issue, if a better deal comes along, they cancel you at the drop of a hat. Then, if you complain, the bombard you with verbal abuse.
Is anyone interested in forming a group to lobby Parliament, Local Councils, the Press and other User Groups to investigate the business practices of Safesytle UK? I know this website is a good start, but what about reaching the general public at large?
We simply shouldn't allow companies like Safestyle to continue trading.
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albert1414 Guest
13:20 02/09/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by misadaso20 at 21:43 11/04/04 ...
Has anyone actually been taken to court by Safestyle for cancelling an agreement or is it just a load of hot air from them?
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angie
14:29 31/08/04
Posts: 9
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by ar at 12:49 31/08/04 ...
I don't think that article even sums up the full horror that is Safestyle. Let's face it we are pretty aware of the hardsell techniques that companies like that use, however reading that you might imagine that once you had negotiated a fair price that you were home and dry (I know I did) - it doesn't mention the fact that if you get TOO good a price Safestyle will try to get out of doing your windows at all, or anything about their dreadful aftersales service ...
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ar Guest
12:49 31/08/04
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angie
8:24 31/08/04
Posts: 9
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by joey12345 at 13:37 26/08/04 ...
Well I guess loads of people have ok experiences but I personally wouldn't risk it. Do you really want to do business with a company which ignores its obligations and treats customers with contempt? Consider yourself lucky that you found this page BEFORE not after you had dealings with them ...
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joey12345 Guest
18:56 30/08/04
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by joey12345 at 13:37 26/08/04 ...
please dont have them
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joey12345 Guest
13:37 26/08/04
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by johndpstua at 14:27 24/08/04 ...
Are they really that bad? I have them coming to give a quote! I don't know who else to use though as I am new to the West Yorks area, can anyone recommend another firm?
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angie
14:45 24/08/04
Posts: 9
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by johndpstua at 14:27 24/08/04 ...
Yes, like the previous poster I think I just figured something out about Safestyle. If the salesman quotes you TOO good a price and they realise they won't make enough a profit they try to bump it up a bit - by saying you need a lintel or something and if you refuse to pay any more then they simply string you along, don't turn up, return phonecalls etc. until you forget the whole thing. OTOH, if you agree to a price suggested by the salesman which is far too high they threaten to take you court if you try to get out of their agreement! Isn't it about time that somebody exposed them for what they are, by making a Roger Cook style TV programme about them? It's a disgrace that they are allowed to go around conning unsuspecting people in the way they do.
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johndpstua Guest
14:27 24/08/04
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Re: Safestyle UK
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Re "Safestyle UK" posted by Mayyhhe at 10:51 05/08/04 ...
Safestyle UK are absolutely awful. For your own sake, do not spend any money with them. Don't even allow them into your home or let them have your phone number.
I have had the extremely arduous task of getting quotes for the refitting of all the windows in my house. Safestyle UK sent a sales rep round, even when I told them I just wanted someone to come measure up and give me a quote for the windows I wanted.
Safestyle agreed that they would send round a qualified surveyer, that would measure up and quote me a price. Guess what? They sent round a salesman who didn't measure up and gave me the usual crap about how I could reduce the price by letting them use before and after photos. I got the quote down to circa �5000, cheaper than the others by about �4000 on average. So I snapped up their offer, after the usual salesman crap we all have to endure.
About 2 weeks later another 'surveyor' came round to actually measure the windows! He said everything was fine and that they would install on 23rd August this year. Interestingly, he did mention that the sales rep had quoted me a price, but didn't have a clue what was really needed and made practical changes to the order that, although minor, would increase the practicality of the window positioning. He told me that he hated the way Safestyle operated.
1 week before installation was due, I get a phone call from one of their managers saying that they were cancelling the contract as they could not fit one of the bay windows as it could not support of the tiny roof above. What rubbish.
I asked why they couldn't do this as it was no different than any other bay window and why would they cancel the entire order for a problem with one window?
They weren't interested and, unbelievably, just put the phone down on me without any further explanation. Obviously, the slimy sales rep that I asked them not to send in the first place had no real idea about the practicalities and they manager back at HQ had under quoted me, based on the sales reps stupid idea of what the job was going to involve.
Safestyle Uk will give you all the plausible reasons why they are the only reputable company and that their products are the very best, giving various criminal sounding 'beware' stories of other companies.
All I can say to you is that if you are given a quote that seems too good to be true, it is. There are 2 ways they will deal with you:
1 If your deal impacts a better deal that they will make more money on, they will cut you dead and break the contract, as they have a pot of cash available in each time period, with which they can use to drive down a quote. If a better sale comes along, you're toast.
2 They will bump up the quote once the surveyor has been around and find loads of hidden extras. They make sure that the surveyor never comes round before your 7 day coolong off period is up, so you will have to pay up for those little extras because they have you in a contract.
Safestyle UK are the worst I have come across, not only are they a small margin, cheap outfit, their sales and aftersales is the worst I have encountered, and as you probably know, that is against some tough opposition.
I am still waiting for my deposit back from them 3 weeks later. I am not sure if I have any legal recourse, so in the meantime, I will post this warning and plead with you all - Don't go anywhere near Safestyle UK.[/list]
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Mayyhhe Guest
10:51 05/08/04
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Safestyle UK
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The following is the text of a letter I am forwarding to Safestyle this morning following some of my dealings with them
FORMAL COMPLAINT- DEALINGS WITH YOUR COMPANY
Earlier this year I contacted your company, having seen an advertisement regarding double glazed windows installation. Following the installation a sales representative came to my house and we shared an amicable evening whilst he displayed the range of windows available and the offers that you have available. Your representative clearly knew his business, was friendly and, We were so impressed that we even shared a bottle of wine with him.
We agreed to have windows installed by your company, and signed the contracts. It was agreed that, as we were having to have major building work carried out to increase the opening for a window in one bedroom, that we would have an installation date, but, that this date would be open to amendment and could be �put back by up to 2 months� As we neared the installation date it became clear that our builder was not going to have the necessary work completed and I contacted your company by phone to amend the installation date. This was where the problems began. The person on the phone stated quite clearly in monotone that I could not amend this date as promised by your sales rep and that the installation team would come on the date stated to install. There was no compromise available. I stated to the man that If there was no flexibility at all available, that then I would have no alternative but to cancel the order for the windows. I was then told that I could not do this either as your company had made the windows for my house and that I will have to pay for them, fitted or not. The call became heated as there was no compromise to be made and even when my wife tried to speak to him she could get no sense.
About 20 minutes after this phone call another representative from your company phoned our house and said that he was easier to talk too and �was a little more flexible than his colleague� and had called to come to some kind of compromise. It was finally agreed that the installation team could come to our house to install on the original date, but, that if the opening for the bedroom window was not ready, that the team could call back at a later date, or that my builder could install the window, but that it would not be covered in the guarantee along with the other windows. He then offered to discount the overall price for the windows and installation by the sum of �200. I stated that if he would make the sum �300 then he would have a deal. He stated that he would not beat about the bush and agreed to the sum.
The opening for the window was not ready on the installation date and the window was left in my garage as agreed for fitting later by your installation team or by my builder.
This morning, I received a letter from a Mr O�malley, your National Installation Manager stating that we had an outstanding debt to your company for the sum of �300 and that we had two weeks to settle the bill or that the matter may be handed over to debt collectors. I spoke to Mr O�Malley who categorically denied that this arrangement had been made. Again the discussion became heated and I was called a thief, skanker, con man etc etc etc and that if I did not pay him back the money I owed him that he would sue me.
I told him that apparently all calls from the call centre were recorded and that he would find a record of the agreement there, but he denied all knowledge of that call.
I am unhappy about this matter. I am unhappy about the attitude of some of your representatives and in particular this Mr O�Malley. He said that If I was there in front of him that I would not argue with him! This gives me the idea that he is some kind of big hard man, but is hardly the attitude that I would expect from a National company such as yourselves, but maybe perhaps from a local builder. He is a bully and if he was in my employ, then he would no longer be.
I am now taking action to have this matter aired in the press. I will not be treated like some Jack the Lad type con man by someone who is blatantly acting as a Jack the Lad on the back and name of your company.
In line with the agreement made with me on the phone that day I do not owe your company a single penny.
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angie
15:59 29/07/04
Posts: 9
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Re: Safestyle UK
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Re "Re: Safestyle UK" posted by Guest at 11:33 28/07/04 ...
Safestyle seem to have an ambivalent attitude to the contracts their customers sign. They are quite happy to ignore their contractual obligations when it suits them - as you can see from the experience of myself & others in this thread - by simply not turning up to install the windows - on the other hand when the customer wants to get out of the contract, they are told they are legally obliged to stick to it! They know that the average ordinary person is not going to take the risk of sueing a multi million company. It is quite appalling that they have the reputable of being a proper company with adverts on the telly and everything - the public should know what they are really like. Thank God for sites like this!
Angie
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Guest
11:33 28/07/04
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Re: Safestyle UK
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Re "Safestyle UK" posted by michaela at 9:31 08/06/04 ...
SAFESTYLE UK BRADFORD OFFICE
I also wish I'd have found Grumbletext before signing my contract with Safesyle UK !! Unfortunately, I am now in a position where my new windows are going to be fitted tomorrow, BELIEVE ME I AM VERY WORRIED. Yesterday I contacted the Bradford office to ask them about cut out costs which are far to high according to the surveyor that THEY SENT. I couldn't believe what I was hearing when I spoke to the man on the other end of the telephone in the Bradford office, I have never in my life spoken to a man who was so rude, not listening aggresive need I go on. I was so shocked and annoyed by his attitude that I wanted to cancel the windows by the end of the call. Obviously I couldn't do that because I'd signed the contract. I also called trading standards to advise them and ask their opinion on the situation. They advised me to write to them but legally there's nothing I can do because I've signed the contract.
The thing that annoys me is after reading about other peoples experience with this company it is quite clear they shouldn't be in business. Unhappy customers have contacted Trading Standards about situations that are not acceptable so WHY is this company still able to trade ???
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michaela
9:31 08/06/04
Posts: 1
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Safestyle UK
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Well, like the rest of you, I wish I had found this page BEFORE I used Safestyle to fit 4 new windows last year! Last month I contacted the call centre because the seal on one window was peeling away from the wall taking the paint with it. I was advised that I would have to wait two weeks for someone to come out to have a look. I was not happy with this and was finally given a date 10 days later. Someone did indeed come out and the problem was rectified (although I wasn't happy to be told by him that it was probably my fault because maybe the net curtain wire is too tight - you don't expect that to be a problem when you have paid over �1000 for supposedly good quality windows!).
I noticed yesterday that the seal on another window is now doing the same thing so I called customer services again. I advised him of the situation and when I was told that I will be called back within 24 hours I was not very happy. I paid over �1100 for 4 windows less than a year ago and have already had problems with two.
I was called back to arrange an appointment and asked to speak to the supervisor, who I have to say was downright rude and unhelpful. I have worked in Customer Services myself and have been taught that the customer is always right, especially when business is at stake, and that everything possible should be done to accomodate him. I am not expecting special treatment but was at least hoping to be dealt with courteously. I have been given the date 15th June between 8am and 6pm which is not very helpful to people who work full time - are we supposed to arrange for someone to sit in our houses for ten hours??
I am far from happy with the service I have received from the Safestyle staff I have had to deal with over the last few weeks. It is a shame because I was initially very pleased with the work that was carried out and the fitters were extremely efficient but I will not be using them for the remainder of the work on my house and will be advising friends and family against doing so. The only small consolation is that I'm not alone in this and have been able to air my grievances and hopefully warn any of you out there who are thinking of using Safestyle that they really aren't worth the hassle, no matter how cheap they claim to be!
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keetah Guest
23:05 02/06/04
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Re: Grumble Text, 12 months ago I purchased some new wind
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Re "Grumble Text,
12 months ago I purchased some new wind" posted by visitor at 10:16 26/09/03 ...
hi i had windows put in by safe-and yes i fell for that one aswell but you may be able to get out of it by sying that you didnt have a solicitor present and therefor you didnt understand the full legal implications when you signed!! this can work with some contracts
well my windows were excellent until it started raining on a very windy day and i discovered that my walls(downstairs which have just been damp proofed)where wet ?
so outside i go and see pointing all over the floor -when they had put the window in they twisted the jambstone -disturbing the window and also loosening the pointing!
i cant get up there to fix it myself -a relation who is a very good builder has refused to twist the jambstone back as it will crack the window and therefore invalidate them!!
on the phone i got (febb 04) an engineer came out on march 29 04 and said yes that was the problem and he would arrange for a two man building team to come out to rectify it a few months and at least 15 phonecalls later (all of which i was promised i would get a call back on the same day)and i still havent had it fixed!!
however i have rung them today and got further than ever when a threatened them with legal action as advised by trading standards[b][/b] so get on the blower and they will advise you thats what they are there for good luck!![/b]
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angie
15:58 25/05/04
Posts: 9
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows, " posted by mark at 19:13 30/04/04 ...
After reading this I guess I've had a lucky escape. When I was off work sick a guy from Safestyle came round door to door so I arranged to see a salesman (I've already had plenty with bad experiences with doubleglazing companies) that evening. He came round, we agreed on a price and I paid �550 as a deposit to ensure (I was told) a short wait for installation of the windows. The next week the surveyor came round, measured up for the windows and gave me a fitting date in 3 weeks time. So far so good. The day arrived, Safestyle did not. When I rang them I was told that a problem had cropped up and that the guy in charge of my windows had left a message on my mobile (which I never got) to say the job was postponed. When I rang him back he said that the price I had agreed for the job was too low as the salesman did not realise that one of the windows would probably need a new lintel. I said, that in my belief, the agreement I signed was a binding contract, & as it is Safestyle's policy to send sales reps not surveyors to agree prices it was their problem. He then said (much to my surprise) that rather than cancel the job they would fit the windows for the original price! Since I had so many problems in the past I said I would give him a week to get back to me. What followed after that was a total lack of contact, no calls being returned etc. Eventually I did get thru to the guy in charge and he said they had lost my original estimate! At that point I decided to cancel the job and ask for my money back which seemed to to be a relief to him. Much to MY relief I got a cheque for the whole deposit in a few days. However I have still haven't got my new windows and have lost faith that there is no such thing as a reputable doubleglazing company that charges reasonable prices. I have had the whole range of experiences - from people slamming down the phone when I ask them to send someone to give a quote, local companies taking my number and never getting back, high-pressure sales and prices well above the market rate for windows of standard quality, salesmen making an appointment and not turning up. I really am sick to my back teeth of the whole thing and if I ever get another salesperson round I will
1. Give them a maximum of 1/2 an hour to make their pitch.
2. Forbid them on the pain of death to mention their finance agreements
3. Make them sign in blood that the price they quote me is the MAXIMUM price I will pay in any circumstances.
Oh well we live and learn ...
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mark Guest
19:13 30/04/04
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows, " posted by misadaso20 at 21:43 11/04/04 ...
I bought windows from safestyle. One window was cracked on delivery. No problem accidents happen. I was told I would be contacted to sort it out in a few days. A month later I called them. Apart from the fact nobody knew what I was talking about eventually arranged someone to come a month later (now two months). They wouldn't give me a time so I had to be in from 8 to 6 (a day off work). Somebody came and measured the windows, it took two minutes(I thought they were going to fix the windows). I asked why they had to measure them when they have just fitted them and must still have the measurements. They said they had to. I said why? They said well we just have to. They refused to give me a reasonable explanation. The chap who measured the windows said I would be contacted by the end of the month. I wasn't. I phoned them. They said they'd lost the info and would have to re-measure. A man would come in a month. I said why do you have to measure when only just fitted them you must still have the measurements? They said well we just do. I said why another month? It only takes two minutes to measure the windows why do I have to wait a month? They said you just do. I said couldn't you make a special effort - I'll get up early or stay late. Why should I give up another days work for a two minute measurement job? Can't you at least give me a time? No they said. Why ?I asked. We just can't. They aid.
I waited another month took another day off work (which I have to make up I don't get them for free). Nobody turned up. Nobody phoned. The next day I phoned. they said the van broke down. I said did the phones break dowen as well.
They arranged another date a month later (another day off). Somebody phoned me up on that day and said What's the point of coming round and measuring your windows? We've already got the measurements. Er? I've been saying this for four months.
They arranged to come to install the new glass ( a month later - I took a day off). they phoned me on the day to say the galss wasn't in stock.
We arranged another day (a month later - another day off). They turned up! (Whhooee!!). After ten minutes of rummaging about they couldn't find the windows.
This is the worst company I have ever dealt with. I no longer believe they are incompetent. I think they have no intention of fixing my windows - I think they are thieves. My advice - do not deal with safestyle.
Mark
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misadaso20
21:43 11/04/04
Posts: 1
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "On the 28-10 Safestyle came to my home selling windows, f" posted by visitor at 22:20 17/11/03 ...
hAVING JUST READ YOUR ARTICLE ON THE TACTICS OF SAFESTYLE I HAVE FOUND MYSELF IN THE SAME PREDICAMENT AS YOU. IT WOULD BE USEFUL TO ME TO FIND OUT ANYTHING ABOUT THIS COMPANY THAT I CAN USE IN MY DEFENCE WHEY THESE COWBOYS TAKE ME TO COURT. lIKE YOU I WAS SWINDLED INTO SIGNING THIS AGREEMENT AND HAVE ATTEMPTED TO CANCELL WITHIN THE TIME PERIOD BUT UNBEKNOWN TO ME AT THE TIME I HAVE NO RIGHTS TO CANCEL(ACCORDING TO THEM).
THEY HAVE NOW SENT ME A LETTER OF FUTURE COURT ACTION AND I WILL FOGHT THEM ALL THE WAY.
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Smoggy Guest
18:33 02/04/04
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Moggy
17:43 02/04/04
Posts: 1
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Safestyle rudeness
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I have just phoned Safestyle to enquire about having all my windows replaced and a conservatory built at the rear of our house.
I phoned at 6.15 pm Friday 2nd, when the bloke on the other end answered I asked him if this was Safestyle, he said what! I repeated is this Safestyle and he simply slammed the phone down.
I checked the number 0800106107 and dialed again, the same bloke answered, he was so off hand, I informed him that because of his ignorance and abrasive manner, I would not be dealing with them.
How on earth do they expect to do business if they treat potential customers like this, be warned!
Imagine what the installation would be like if this is an example of their attitude and service.
Moggy
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karenseymour
14:05 30/03/04
Posts: 1
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Re: have had my windows installed!!
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Re "have had my windows installed!!" posted by lpsbrac at 18:40 25/03/04 ...
Anybody had any experience of Safestyle's Buy One Window Get one Free offer? Is it too good to be true? Do they artificially inflate the initial price to cover the cost? Thanks.
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lpsbrac Guest
18:40 25/03/04
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have had my windows installed!!
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I have just had my new windows installed by safestyle uk, and i am very happy with what they have done for me, yes it was a very messy job indeed, but what do you expect when 100 yr old windows get taken out! the guys where very polite and hardworking, they did not stop to have lunch once! fitted the windows very well, and when the work was completed they walked around the house with me to check each window, making sure that i was happy, i pointed out that there were a couple of windows that could do with some more filler, and they happily did this for me, the downstairs bay window frame was slightly lopsided, i did not pay for this window, they came and replaced this 2 days later! i cannot praise the company more, they were polite, helpfull, and as tidy as they could be! not at all like the guys i read about on grumble text, i live in oxford so maybe that made a difference.
im happy, had 11 large box sash windows and two large bay windows replaced for only �5000 who on earth could GRUMBLE about that!
good luck to anyone else getting new windows
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olivia306 Guest
9:42 20/03/04
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Re: Have recently moved into a property where Safestyle fitt
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Re "Have recently moved into a property where Safestyle fitte" posted by visitor at 9:58 17/10/03 ...
find out name and old telephone number of previous tenant or better still contract number, when you phone up they will not know that you are not this person. I was given this information by Phil O' Malley, who works for safestyle uk. This was given to me as i insisted on a transferable 'warrenty' rather than a guarentee. (as promised by sales woman), this was his compromise to a warrenty. !!!!
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Guest
15:47 10/02/04
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Re: No doors
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Re "Re: No doors" posted by Guest at 18:16 04/02/04 ...
How disgusting. I really do count myself lucky. Another thing I did'nt mention was that the salesman took 25 pound deposit off me (as he was doing me a favour getting me a good deal) Next thing you know he finds ouit that the doors haven't been fitted and hes on the phone to me begging me not to tell the company, that he will reimburse me the 25pounds, otherwise he'll get fined 100pounds by safestyle. Oh what a shame! What a bunch of losers.
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Guest
18:16 04/02/04
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Re: No doors
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Well what can we all say "there's always one lucky person somewhere" but just look at their track record and other peoples fiasco's that they have had to encounter.
it is a disgraceful company with no respect for customers or their property.
Would you have them arrive at 2.00pm pull all your old windows out then clear off at 5.00pm leaving your house open to the elements until the next day!
| At 17:55 04/02/04, Guest wrote: | | Re "Re: No doors" posted by Guest at 17:54 03/02/04 ...i had safesyle uk fit my windows and doors at my last house. they arrived on the date and the right time. the fitters were quick and efficent, the windows and doors gave no probelms in the 2 years before we moved, no complaints |
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Guest
17:55 04/02/04
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Re: No doors
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| Re "Re: No doors" posted by Guest at 17:54 03/02/04 ...i had safesyle uk fit my windows and doors at my last house. they arrived on the date and the right time. the fitters were quick and efficent, the windows and doors gave no probelms in the 2 years before we moved, no complaints
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Guest
17:54 03/02/04
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Re: No doors
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Well its interesting to see nothing has changed regarding their install dates everyone I know has never had the original date kept yet!
Always the same excuses fitters off sick or on holiday or production problems and nearly always very short notice just a couple of days usually that they can't turn up even though you have all the rooms ready and everything upside down.
I hope you get our deposit back but if not its a small price to pay to NOT have them anywhere near your property.
Best of luck.
| At 15:27 03/02/04, Guest wrote: | I paid a deposit, and then was given a price and a fitting day. 3 days prior to my fitting I have rec'd a phone call to say that they cannot fit until 20th Feb instead of 6th Feb. And also that I would have to pay another 100 pounds fitting fee.
I apparantley was sent a letter to tell me this on the 5th Jan - No such letter rec'd.
Safestyle say they will reimburse me my 60 pounds deposit. After logging on the net to find the website, I came accross this site and now realise that I have had a very luck escape!!!!
I have waited months for doors and I now have to find someone else to do the job, BUT THANK GOD FOR THAT |
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Guest
15:27 03/02/04
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No doors
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I paid a deposit, and then was given a price and a fitting day. 3 days prior to my fitting I have rec'd a phone call to say that they cannot fit until 20th Feb instead of 6th Feb. And also that I would have to pay another 100 pounds fitting fee.
I apparantley was sent a letter to tell me this on the 5th Jan - No such letter rec'd.
Safestyle say they will reimburse me my 60 pounds deposit. After logging on the net to find the website, I came accross this site and now realise that I have had a very luck escape!!!!
I have waited months for doors and I now have to find someone else to do the job, BUT THANK GOD FOR THAT
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Guest
14:52 28/01/04
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Re: Very Un-safestyle UK
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Re "Very Un-safestyle UK" posted by Guest at 20:51 26/01/04 ...
----------------------------------------------------------------------------------
I'm getting quotes for double-glazing, Safe-Style being one of them. My sympathies to those who've had problems. For those of you in my position, beware the initial call by the salesman/surveyor. I might be wrong but that guy was prepared to tell me anything to make me feel sorry for him, the general angle being that he was being sent here, there and everywhere, working all hours, had no social life along with a wife and family to support.
But then came the hard sell. He gave me a quote and tried to close the deal, but when I said I was only in the process of getting quotes the price eventually fell by nearly two thousand pounds with this guy's manager whining at me down a mobile phone to do the deal there and then. Fortunately I was able to hold my ground and the sales guy eventually went with a nod and a wink that I should ring him direct on his mobile number when I'd made up my mind, the inference being that I'd still get a good price but under the counter. These people do their damndest to appeal to the worst instincts in a person...those of caniving, deception and deceit. One thing that sticks in my mind is when the salesman left, I noticed his hair was 'flashed'...not exactly the kind of fashion accessory a married man with children working 'all hours' would sport? I leave it you good people to decide on the viability of this company.
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Guest
20:51 26/01/04
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Very Un-safestyle UK
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| At 9:58 26/01/04, Guest wrote: | I've just seen your website. I'm so sorry this has happened to you. I am a victim too. Luckily I refused to have the damaged windows installed into my property. Now they are taking me to court for the cost of the windows. I'd love to use your website and other complaints for my defence. We need to stop this company trading, its a bloody disgrace that they can ruin lives as they do.
Re "" posted by Guest at 19:07 15/01/04 ... |
Hi,
Well nearly a year later I am still having repair and decorating work done to the house both inside and out that was caused by these cowboys.
Although they have more or less repaired or replaced all defective window products it took from April until November 2003 to get it done, The story is too long and complicated to fit on this site and my website is very much incomplete towards the later stages.
Basicly they destroyed my house in 2 days and they don't give a toss!!
They also done my neighbours at the same time house and he still hasn't got it finished.
I can't remove the website because i have mislaid the access information so there it may stay forever and you may use it as necessary.
I wish you every success if regretably it goes to court but if I was you I would print off every bit of information about them possible and show pictures of other work.
Note the music within the website is the theme music from Cops "badboys" I thought very appropiate.
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Guest
9:58 26/01/04
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I've just seen your website. I'm so sorry this has happened to you. I am a victim too. Luckily I refused to have the damaged windows installed into my property. Now they are taking me to court for the cost of the windows. I'd love to use your website and other complaints for my defence. We need to stop this company trading, its a bloody disgrace that they can ruin lives as they do.
Re "" posted by Guest at 19:07 15/01/04 ...
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Guest
19:07 15/01/04
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Paranoid Guest
17:12 12/01/04
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Safestyle UK
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Hi Date changer et all.
Well, the Safestyle boys have been and gone. And guess what? They did a brilliant job. I know, I know I know� Despite all the paranoia, despite all what I�ve read here. If I could have got out of the contract I would have, I was so spooked. Anyway, they were quick, clean and the windows are great. They made hardly any mess on the internal decoration � even on a few wallpapered and tiled areas right next to the window frames. Just a small amount of plastering on one window which you could cover with a hand. They brought stuff to cover the carpets. I�m glad I took precautions though � getting before photos of all the windows and got hold of a local builder (recommended) who came on the first day to inspect what was going on. I am in the York area but the fitters came from Darlington. I heard from a very reliable source that a lot of the problems with Safestyle are located in Bradford � including customer care. The fitters gave me a local number to call if there were problems as they too were fed up with Bradford. That is another thing I can recommend � get the local number. Also, anyone in the York area or surrounding � ask for Darlington fitters, not Bradford. Also, for any double glazing installation � invest in dust sheets to cover your furniture. There is dust in the air with these things, but I found that with the rooms that I went mad on with dust sheets I hardly had anything to clear up.
Hey, will I get thrown off grumble text for actually giving a company the thumbs up?
Bye for now
( One Happy) Paranoid
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Angry William. Guest
19:39 06/01/04
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Safestyle U.K. or any other name they trade by.
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| After having windows and doors fitted by Safestyle in Jauary 03, and whilst work being carried out by the fitters used a thousand tea bags on them as well as enough toast to fill an elephant I was left with 3 faults on the glass units. My wife could not lock front door etc etc, as said by everyone else forget trying to get hold of anyone at Safestyle uk they are the most dispicable people I have ever spoken to and must have been on courses on how not to indulge in customer care. Now looking at the latest adverts by them I feel really sorry for the people who are going to be taken in by this firm and yes they should be banned from advertising and in my opinion trading at all.
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Bournemouth Guest
18:55 05/01/04
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Re: Everyone's gone quiet. How are you all getting on? Dat
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| Hi, i too was due to have my windows fitted in December, but two days before recieved a phone call to say that they wouldn't be coming, as there was a problem with the manufacturer. It turns out that there was a fire. Anyway, I then looked on the net, and found a lot of unhappy people, which did worry me. However, the fitters from Safestyle UK have just left, and my new windows are great. The fitters arrived on time, fitted the windows well, were polite, covered my carpet and furnature up, and even hoovered up before they left. I am very happy, and would now recommed them. I live in the Bournemouth area. The fitters were from Poole in Dorset.
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visitor
20:50 10/12/03
Posts: 16777215
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Everyone's gone quiet. How are you all getting on? Date
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Everyone's gone quiet. How are you all getting on? Date-changer
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visitor
10:58 05/12/03
Posts: 16777215
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Dear paranoid, I'm sorry that this has happened to you a
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Dear paranoid, I'm sorry that this has happened to you also. Have they blamed a manufacturing fault for the delay? If so, what did they say was the fault? They told me it was that the machinery is making little dents in the frame and that they'd had to get some new machinery shipped in from Germany. I have even offered to pay some of the fitters over-time to come and fit my windows at a weekend but they won't even ask them if they want the over-time! I don't know if it helps but I live 20 miles south of Manchester near Buxton. What area of the country are yu in? Keep me in on the loop as to how you go on. Date-changer.
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visitor
22:58 04/12/03
Posts: 16777215
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It's me again - Paranoid. Spoke too soon. Letter yesterda
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It's me again - Paranoid. Spoke too soon. Letter yesterday from Safestyle confirming the installation date. Phone call today putting the date back to January .
Anyone out there willing to own up to the area they live in? Be nice to know where the cowboy fitters are hangin' out, or perhaps it is nationwide....
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visitor
12:20 03/12/03
Posts: 16777215
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Dear “date changer” ( -Actually, better gi
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Dear “date changer” ( -Actually, better give myself a tag so you can identify me - I think after reading all the grumbles below, a suitable tag should be ‘paranoid’. ) My date is the 12th of December. Made the order in October. Got a letter today confirming that date.
For the porch person… Just to be clear - did you sign a note when they had finished? Some kind of satisfaction note? You also say you didn’t pay. How did the fitters react to that?
For the leaky door person. I’m presuming there was no way to tell about the leaks at the actual fitting time, or did you have suspicions?
I too would like to know all I can about people’s experiences - for selfish reasons but also I’m feeling motivated to do something. I may yet be stung by Safestyle, but even if I am not, I am appalled at the stories. Obviously there is a lot of stuff out there about consumer rights, but knowing your consumer rights is one thing, applying them another in the heat of the moment. High pressure selling is a recognised syndrome, but there is also another syndrome. When you are having building work done there is a psychological barrier to climb to actually question workmen about what they are doing, and even more of a barrier to stop them ‘mid’ fit. After all, they are supposed to be the experts. And if you knew how to fit double-glazing, you’d be doing it yourself. So you do put a lot of trust in them.
Did other people leave the fitters to just get on with it? What about when they had finished? Did you go round and check all the windows, or did you not really know what to look for?
There seems to be a blizzard of information about all these organisations that builders etc are supposed to be members of. I think we should set up a Consumer trade association, where we as consumers sign up to a list of criteria and code of practice. So when we have work done we can say “As a member of such and such I am obliged to etc etc etc and if I don’t, I will be thrown out of the organisation.
First on my list of criteria would be having ‘before pictures” and making sure the builders sign the photos to say that they represent this accurately. That means, if it did come to be a legal matter, you’d have proof, and they’d have signed it
Second, I’d have no deposits, and no money paid till completion - even if you are paying under some finance agreement. The more people refuse deposits, the more likely the bigger companies are likely to comply. (I did consider Coldseal - they had no deposit written on their brochures, but when it came to signing the contract they said I had to. This is what made me back off. But I can see it would be so easy, after coming to the decision to buy, to let that go. )
Sure there are other things to add for our protection
I just think an umbrella thing for consumers, would give us more muscle ‘before’ we have work done, rather than as it is now, where we only get protection afterwards. And even then it seems a bit hazy and not necessarily specific. We need to grumble and then fight back!
Yours “Paranoid”
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visitor
22:22 02/12/03
Posts: 16777215
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Dear person who had a run in this weekend, I'm sorry to h
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Dear person who had a run in this weekend, I'm sorry to hear about your experience and I hope you get it sorted out. I'm the lady who had the fitting date put back. May I ask one quick question (for selfish reasons). What date did you order the porch, ie when did you sign up for it and what was your actual fitting date?
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visitor
21:11 02/12/03
Posts: 16777215
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If only I had visited this Site before having three windo
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If only I had visited this Site before having three windows and a door fitted by Safestyle in August. I regrettably paid for the work on completion and have ever since been trying to get someone to come out and repair the rendering defects. The doorframe leaks when it rains and more damage is being caused as a result. How many times have I rang their 'Customer Service' line or e-mailed them to no avail? What can I say that hasn't been said in the previous grumbletexts? I've arranged for a salesperson to come and visit me as no-one else from the company is interested in hearing about my problems.
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visitor
16:00 02/12/03
Posts: 16777215
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Well I have had a run in with Safestyle this weekend! The
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Well I have had a run in with Safestyle this weekend! They came out to fit my new Porch windows and Doors after cold calling a month ago. They have left my home in a mess. The door is the wrong size and is wider than the depth of my porch so when you open it, it bangs into the bottom of the inner door frame, I can no longer get my babies pram in the house. Also they have pulled off the first few rows of brick work when they removed the old windows and all they have done is placed them back together and proceeded to screw th windows straight onto them. You can see daylight through the brick and water leaks in. The Front right wall of the porch has been completely detached from the house and wobbles when you open and shut the door, and also if you push it, it rocks! This is very dangerous as it's due to fall any minute. I have contacted Safestyle and they reckon an engineer will be out tomorrow morning, we shall see, as many have heard this before and no one turns up. I have also instructed an independant builder to give me a quote an opinion as to the work that needs doing in case safestyle have the cheek to suggest re-pointing! I have also with held payment until work is complete they will not get a penny from me and I will stand in court if I have to. We do not in this day have to put up with bully cowboys llike these, they even give you a form to sign to say you are happy, but it's hard to inspect when you have 2 rough builders hovering over you talking at the same time, and then Customer services calls half way to ask the same thing! all a big con if you ask me. I will never recommend these to anyone and will fight to the end, they don't deserve the right trade with this attitiude I wish I had found this and other sites before sigining up with them.
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