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Mickey123
16:51 05/03/12
Posts: 1 
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Re: Safestyle UK
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| At 0:11 01/02/12, glynn.71 wrote: | Re "Safestyle UK" posted by traceyd3 at 18:35 04/01/12 ...
Hi i use to work for SafeStyle UK and i know the nightmare you are going through. I totally relate to your anger and frustrations. I think i might be able to help you if you need my assistance please get back to me and then i will give you my private email as i will then discuss the matters you have through email. In the meantime i will await your responce to this. Cheers!!! |
Hi, I have had windows and doors fitted and misled on the French doors. Now they won't do anything can anyone give me Steve Birminghams email?
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eelman
16:12 20/02/12
Posts: 1
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Just a quick comment,,
RE,SAFE STYLE UK,,,,
THESE PEOPLE ARE CROOKS,THERE WORKMANSHIP IS CRAP,THEY ARE RUDE,THERE SO CALLED BACK UP SERVICE IS NON EXISTENT, THERE PRODUCT IS CRAP,ANY PROBLEMS YOU HAVE THEY WONT DEAL WITH IT ,AND ONE TIME THEY HUNG UP,,,,,,,,NEVER NEVER NEVER AGAIN WILL I DEAL WITH THESE IDIOTS,
SAFE STYLE UK [BUY ONE ,GET RIPPED OFF FREE]
SAFE STYLE YOU SUCK
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Gabbymoores
17:58 03/02/12
Posts: 1
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I also had safe style uk out and I was not happy with quote so went else were they called me three days later saying they would match the price. So they came out signed a contract for that price paid for surveyor to attend next day. Came out and left 4 hours later.
Now 7 days later they realise they have under charged me want me to pay 2909 extra I said nO so they have cancelled my contract can they do this ???? Please can someone help
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glynn.71
0:11 01/02/12
Posts: 1
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Re: Safestyle UK
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Re "Safestyle UK" posted by traceyd3 at 18:35 04/01/12 ...
Hi i use to work for SafeStyle UK and i know the nightmare you are going through. I totally relate to your anger and frustrations. I think i might be able to help you if you need my assistance please get back to me and then i will give you my private email as i will then discuss the matters you have through email. In the meantime i will await your responce to this. Cheers!!!
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traceyd3
18:35 04/01/12
Posts: 1
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Safestyle UK
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Please can anyone help. My parents recently had some new windows fitted by this company and because they had received a relatively good service I deceided to d=give them a call for a quote to replace my windows.
The Nightmare begins!!! A salesperson came to my property, looked at all the windows and recommended that I have a surveyor come out and check that the windows can be replaced by them. I was told that the fee for the surveyor was �80.00 and this should be paid direct to him when he arrives to measure up the windows. The surveyor measured all the windows and spent nearly three hours in my property then finally gave me a price which was �19,000 but discounted to just short og �8000 as per the TV ad 'Buy one get one free' My partner was at work and I said that i would have to discuss the price with him. He asked me to sign some paperwork so they had the measurements should I wish to proceed with the order. I was told that if I did not wish to proceed with the order then I would receive the �80.00 fee. They rang me every other day for the next few weeks and I advised that I would be obtaining more quotes before making any decisions. They have rang today and I have advised them I do not wish to proceed with the order as I am not in a financial position as there are risk of redundancies and I would like to cancel the order. The person advised someone from their cancellations team would call me. Yes he did some hours later with the bullyboy tactics stating I had signed a legally binding contract and the balance was due and I only had 7 days to cancel the order. At this point I told him to do one and put the phone down. Help needed?????
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Kirsty321
14:27 05/12/11
Posts: 1
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Horrible Company
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5pm
knock knock
Salesman at my front door "Your right about your door being rubbish"
Me "Sorry who are you"
Salesman "I'm from safestyle uk, I'm here to measure up your doors and windows"
Me "But I don't want you to"
Salesman " But you rang our office and I said I would be round at 5"
Me "No I didn't, I am busy can you go"
Salesman "Are you the home owner?"
Me "Yes but I am busy, can you please leave"
Salesman "Can I take your name please"
Me "If I rang you then you would know my name"
Salesman "Whilst I am here I might as well measure up, are you the home owner?"
Me "My windows are only 2 years old, I don't want windows or doors"
Salesman "They are poor quality and it looks like cowboys fitted them"
My neighbour comes out of his house walking to his car.
"Hi Kirsty, Oh you've got the idiot bothering you now, it took 10 minutes for my wife to get rid of him"
Salesman "I did warn you that your windows and doors were of poor quality and fitted by cowboys as well mate"
My neighbour "YES THEY WERE, SAFESTYLE UK FITTED THEM LAST YEAR AND THERE TERRIBLE"
Salesman "No we ain't"
Me "lol"
Door shut.
HAHAHAHA Safestyle uk u suck.
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cass
20:55 12/10/11
Posts: 4
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Re: Safestyle UK Reps
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Re "Re: Safestyle UK Reps" posted by ss at 12:10 17/12/05 ...
You say you are on customer side, then please can you give me advice. I hate the appearance of my windows, safestyle have installed low e but it looks terrible, its BROWN, they say its building regs, and will not do anything. i am going to have to pay out for another firm to give me clear windows
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cass
20:48 12/10/11
Posts: 4
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| I have had windows installed by Safestyle, the name its self is a joke. i have been in dispute with this company since May 2011 and still not settled. The glass they have installed has a brown tint - haze - coating whatever and makes my house look dirty, they are saying that because i saw a sample window before signing contract, they are not bound to do anything, but they have offered to replace glass but it would be the same or darker and looks like i am going to have to pay another firm to get what i want. Has anyone had this problem. I took out finance, can i refuse to pay, even though the finance company say they have already paid safestyle.
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cass
19:17 18/07/11
Posts: 4
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Re: 10 Aggressive Sales Calls in 4 Weeks!
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Re "Re: 10 Aggressive Sales Calls in 4 Weeks!" posted by Consumer Champion at 9:12 23/07/10 ...
I am in the process now of using GGF, not finding them to helpfull.
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cass
15:22 18/07/11
Posts: 4
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| [Has anyone ever had this problem. Safestyle installed double glazing in my house, after they were gone i realised that the glass is brown tinted and makes house look like c...p they say its building regulations, its NOT, then its LOW E glass, its NOT and the list goes on, Been arguing back and forth 3 months now. I feel i am loosing the will to live.][/b]
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Consumer Champion
9:12 23/07/10
Posts: 8
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Re: 10 Aggressive Sales Calls in 4 Weeks!
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| Safestyle are members of the GGF. They have a compalints dept. Has anyone used it?
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Consumer Champion
8:54 23/07/10
Posts: 8
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Re: window company from hell
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| Sandy, Safestyle are members of the GGF. Did you contact them for help?
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Leornard
11:10 19/08/08
Posts: 1
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A Record of Events Safe Style - Up To the 18/8/2008
Since I was made redundant in 2005 I have embarked upon a route which has been as self employed consultant regarding Human Resource situations and Employment Law. Needless to say this has meant that in between the odd assignment one has worked at a number of various jobs, many temporary and or/casual. On Thursday the7/8/2008 I spotted an advert in my local paper (See Below)

I called the number and was told a little about the job which, from what was said, it was in sales and I was told that the first two weeks would be all training which I would be paid for. I was offered an interview at a time and place to be confirmed. This was later confirmed for the date of the 14/8/2008 at 12 pm. The venue was the Madejski Hotel in Reading and I was told to ask for a Mr Jackson.. I duly turned up and met Mr Jackson in the Foyer of the hotel and after him telling me that he had been attempting to get hold of me to confirm the appointment so he wasn�t sure I would attend our meeting , there had been a mix up (entirely my fault) about my mobile number , anyway, he stated that if I filled out the application form (which he gave me), only the front and the back and let him have my CV, we could get on with the interview. I completed the front and back sheet with my address and so forth and two referees, then duly signed and handed back the form. I had quickly looked through the form and, as far as I could see, it was a standard application form. We had our conversation where by Mr Jackson told me about the company and it�s products which turned out to be Safestyle and , ostensibly, double glazing products. He then went on to say that he felt that I would be suitable for the post which was self employed. He went through some of the figures and the benefits. Concluding with a brief description of the two week training course which would be the first week getting confidence in the products and the company and then the second week visiting customers accompanied by someone. I assumed another sales person who had been with the company for sometime. The interview took no more than 20 minutes with Mr Jackson saying that he�d like me to attend the course on the Monday (18/8/2008) and he gave me a letter to that effect. He said that he�d call me on the Friday before to give me the address of the courses venue. We made our goodbyes.
On returning home I checked the Safestyle web site and, as far as possible checked customer reviews both good and bad. I came upon this site and read through many of the reviews. I weighed things up but decided that on balance I would, at least continue with the first weeks training to give the job a chance. Although I was mindful of the running themes of complaints about the firms somewhat bullying tactics and less than good customer care which made up most of the bad reviews. I felt that I would be able to avoid these sorts of tactics if only because I have had quite a number years dealing with people and have always found the friendly and honest approach serves one extremely well in sales. Although for some reason this does not seem to be the norm in the industry over all. For me the 'hard sell' is a very short term investment.
Anyway, Mr Jackson called on Friday and confirmed the training venue which I then went to this morning the 18/08/2008. Firstly, I arrived at 0930 to be at the venue for 1000 as stated in the letter I had given to me at the interview. Despite having lived in this town for over 20 years for the life of me I could not find the venue name I was given. I asked a number of people if they knew where the place was including people who worked in the immediate area. None had heard of the place. I had looked it up on the satellite and it was supposed to be there. By 1005 I had met other people who were also looking for the venue. We tried various phone numbers but could get no reply. I then decided I would wait no longer and made my way home. I�ve got to say that I was irritated and this sojourn gave me further time to think things through and, rightly or wrongly, I decided that this was not for me. I returned home and almost immediately received a telephone call from Mr Jackson who complained that he couldn�t get my mobile to answer and I reminded him that there was some mix up on it. He then told me that the venue had been changed due to the room being too small to contain the training course attendees. However, I informed Mr Jackson of my decision to not take up the offer and went on to say �anyway, perhaps it was better if I did not go on with this� and we call it a day. I was amicable and began to apologise for any inconvenience I may have caused but Mr Jackson then began to get quite confrontational firstly by stating that � as far as he was concerned I had no intention of going through with the course in the first place� and then stating that �these courses cost �250 pounds and I had signed a form accepting that I would pay for the course!� Although I was taken aback I was not prepared to argue with Mr Jackson and was very surprised at the tone the telephone conversation had taken. I concluded the phone call somewhat sharply with a swift �goodbye!�
Although this experience is nothing like others have experienced I do feel a little shaken up at this and if there are further developments I will keep this site informed. It seems to me that there is still a tendency to bully people by associates of this company when they cannot get their own way. Well, I am very sure that I am not liable for not attending their training course and I am very sure that if they attempt to gain money from me I will of course fight. Although a small sum, at no time was it made clear in any shape or form that I might have to pay money if I decided not to attend. In fact when talking about the training course Mr Jackson actually said �try it for a few days there�s nothing to lose!� That I decided not to try it in the end may well be somewhat premature but I do not think that getting close to being threatening over the phone is a good way to deal with those who decide that they may have been mistaken in a decision they may have made. I also think that at the interview stage and in the paperwork which they failed to offer a copy of they should be very clear what the penalties, if any, for what they see as defaulting, are. Anyway, compared to every body else�s experience on this site, this is a small thing but it�s left me, as I stated, shaken.
Leonard from Wiltshire.
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ventura187
21:05 17/08/08
Posts: 1
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Re: Safestyle UK and the threatening phone call ...
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Re "Safestyle UK and the threatening phone call ..." posted by miffed of lancaster at 20:33 25/06/08 ...
I was originally shocked when quoted �1200 by Safestyle for one front porch door. Infact we needed two, an external front door and an internal porch door. Convinced we couldn�t get anything more reasonable I searched for upvc doors using Google, on the off chance that something suitable would come up.
To my amazement, www.justdoorsuk.com popped up and offered made to measure, high quality doors for �300 each. Initially we were a little sceptical about the quality as for the price I was convinced they would have been flimsier than others. However, when they arrived it was clear that they were a bargain, extremely well made and very secure.
We�re so happy with them and the security they have brought to our house that my Mum and Dad, who too were a little sceptical at ordering upvc doors over the Internet, now have their heart set on ordering a set of Patio doors through Justdoorsuk for their living room.
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sandy1959
16:49 29/06/08
Posts: 1
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window company from hell
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I have just come across this site and how i wish i had a bit more insight about SAFESTYLE UK.
I have an ongoing problem with this company since september 2003.....they initially ignored me until i reported them to trading standards. I was told by the rectification team that safestyle have a department dedicated to trading standards (reflects how bad work is) and only for the fact that i reported them, i would have been ignored.
They kept coming out to rectify - the biggest problem is that the window fitters were not very gentle when removing the old windows and have left very bad rendering on every window and door - the rendering is constantly falling out . I am now told that they will no longer come and do anymore rectification.
Has anyone ever taken these cowboys to court? This is my next step....
Can anyone recommend an expert who i can get to do a survey on the complete work (warks/coventry area). I also have someone to quote me for a whole rectification on the rendering - going to be very expensive.. I wont even go into the other problems with draughts and windows that wont open....
BIG TIP - NEVER EVER LET THIS COMPANY ANYWHERE NEAR YOUR HOME..
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miffed of lancaster
20:33 25/06/08
Posts: 1
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Safestyle UK and the threatening phone call ...
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Just wanted to shaire MY experience of this lot. I've just come back from holiday to find that my house-sitter went a bit mad (seriously - this is not a euphemism), and ordered double glazing. for my house! Natch I don't want / need it. And I didn't order it .....
However, I've had phone calls that were a tad on the threatening side and I'm talking to my solicitor tomorrow as the tone of the guy from SafeStyle was definitely of the 'someone's going to pay' variety!
Company like that, doesn't do proper checks and then tries to intimidate? I think they should be avoided ...
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Matt3012
18:56 13/05/08
Posts: 1
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Cowboys
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| Two years ago I got these cowboys into do the job & the problems Ive had since. They never sealed under the front door or patio doors. The front door has been adjusted a few times until I made it clear that the door was the wrong size! They agreed & replaced the sash. The cowboy fitter then leant the sash against the wall & the wind caught it taking it straight across the bonnet of our car. He tried to polish it out before anyone could notice. Couple of hundred quids worth of damage. No one wanted to admit liability until I threatend leagal action. Bedroom window leaked water. So you can imagine how I feel about these people. Every job that had to be done took 6 weeks to be sorted. So through the winter with cold draughts and a 4 month old baby I wasnt amused. I had to call them out a few weeks ago because when the plank did the sash he never replaced the weatherboard. Im not going to get started on the sales rep that came round lets just say he was less than amature. Im still having issues now. Waste of money wish Id gone elsewhere.
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RichnCaroline
20:07 12/10/07
Posts: 1
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Experience of Virgo Home Improvements
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Re "" posted by totallybemused at 21:41 13/04/06 ...
Hi, just wanted to agree with other comments about Virgo Home Improvements- not Recommended.
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neil2128
16:14 22/08/07
Posts: 1
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| Please avoid these cowboys,,, dont allow yourself to be ripped off... It took them 9 days to make 9 windows and 2 doors, the seal went on the door within a week, i have now been waiting 6 mths, had 10 appointments cancelled , each time with a lame excuse, time for legal action. Please beware
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redmoppy
8:11 22/06/07
Posts: 1
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Re: On the 28-10 Safestyle came to my home selling windows,
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Re "Re: On the 28-10 Safestyle came to my home selling windows," posted by alex.331 at 20:10 26/10/05 ...
i agree, i took safestyle credit out, i decided to pay it off early and even though id made 3 months payments i still owed more than the doors originally cost in the first place.
put your doors/windows on a credit card or get your own loan is my advice.
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vix1
13:25 06/06/07
Posts: 2
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re:safestyle
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| 3 weeks ago safestyle fitted my house with 9 windows and 2 doors, the mess was unbelievable, they damaged every wall round the windows so now I have to redecorate every room; they smashed a tile off from underneath my shed window; they have scratched my bath in at least 15 places; they siliconed the kitchen window to fill the gap between the window and tiles but got more on the tiles than in the gap; the overall finish of the windows is appauling. I would advise everyone to stay well clear of safestyle uk as they are nothing but cowboys! I had a phone call from there after sales service asking if we were happy with our windows and doors, I replied no then started to tell him the problems and he hung up on me! Pofessional? I think not! I will take them to court if they dont contact me in the next 14 days as it seems that is the only way they will fix the damage they have caused!
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brianfall
10:38 19/05/07
Posts: 1
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Re: Safestyle uk
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| Avoid Safestyle UK like the plague. When they came round they were showing me doors that cost more than I had been quited for the whole price. When Ipointed this out they magically dropped the price. They engage in all the tricks of the trade to try and get your money. Then they pass your details on to Virgo Home Improvements so that you then get harassed by them as well. Avoid!
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poorsucker
17:07 23/02/07
Posts: 2
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Re: Safestyle uk
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| At 15:10 03/03/06, ballsie wrote: | Re "Re: Safestyle uk" posted by Guest at 22:20 27/02/06 ...
Having just had my house subject to a total re window and door with safestyle I must say that all the scare mongering on this forum is totally unrequired. They were fast efficient polite and did a qaulity job.
The fitter pointed out a small amount of damage to the patio door handles and the hinges on the doors, these minor cosmetic faults have already been fixed. The aftersales were great and polite.
OK the sales woman wanted to sell her product but thats here job we all have one..
If you dont want it dont have it saying no is easy..
well done safestyle. |
Having worked in the double glazing industry for some years, and having checked out Safestyle simply because they pay a higher commission than almost anyone else, if you think you got a quality product at a fair price i am truly sorry for you. They are cheap but rubbish usually is!
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westbrom44
11:59 29/01/07
Posts: 1
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Re: safestyle uk finance
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| At 10:16 15/12/06, bure1945 wrote: | | CAN ANYONE HELP ?Was conned into finance by a safestyle rep with FIRST NATIONAL now GM MONEY.Borrowed just under five grand in 2001 have paid well over SEVEN GRAND and they still want nearly FOUR GRAND more to settle the account or i just keep on paying.What can i do? If i stop paying what happens then? And did i get a good job done NOT AT ALL and customer service was HORRIBLE HOW DO THESE PEOPLE GET AWAY WITH IT?PLEASE SOMEONE HELP!!!!!!!!!!!!!!!!!!!!!! |
simple all you have to do is pay a lump sum then ask for a balance (not a settlement figure) then add 1.55% and send a cheque telling them you wish to settle the outstanding amount or if you cannot affor to pay in one go then pay larger installments
until the debt is cleared never just pay the minium amount hope this helps
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bure1945
10:16 15/12/06
Posts: 1
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safestyle uk finance
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| CAN ANYONE HELP ?Was conned into finance by a safestyle rep with FIRST NATIONAL now GM MONEY.Borrowed just under five grand in 2001 have paid well over SEVEN GRAND and they still want nearly FOUR GRAND more to settle the account or i just keep on paying.What can i do? If i stop paying what happens then? And did i get a good job done NOT AT ALL and customer service was HORRIBLE HOW DO THESE PEOPLE GET AWAY WITH IT?PLEASE SOMEONE HELP!!!!!!!!!!!!!!!!!!!!!!
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Recovered post hack Guest
22:46 09/08/06
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Having read lots of very bad c
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Having read lots of very bad comments on this site about Safestyle Windows i felt i must express my views of this company.
We recently booked to have our complete house windows and doors changed including french doors fitted to the rear. This was arranged for a date convenient to ourselves and once the salesman had visited us and we agreed on the contract i went onto the internet to find out more information. I came across Grumbletext and was absolutely put out of my mind with worry thinking what have i done, everyone has complained, after much deliberation i decided to hedge my bets and go ahead with the re-fit.
I have only praise for the two teams who came to fit our windows on the date we had originally agreed with the salesman, no change of date, nothing. The fitters were professional and very hardworking, there was hardly any mess only a little dust which they offered to clear up after working a day and a half and knocking out a back wall to put in the french doors, i can say hand on heart that these guys did little or no damage to my property in fact they made a lot of lovely finishing touches.
I am very very pleased with them and would recommend them to my friends. After much scare mungering from this site i was very pleasantly surprised. Well done Safestyle and your Team for restoring my faith.
I am happy that your experience with this company has been good. I must take issue with your terminology where you describe the posts made by others less fortunate than yourself in thier dealings with this company as ""scaremongering"". The use of that term is somewhat dismissive of the experiences of others. You might also reflect that a forum such as this is more likely to reflect the possible pitfalls of dealing with particular companies than anything else. I am sure visitors will draw their own colclusions. - Moderator.
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Recovered post hack Guest
15:50 28/06/06
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In 2005 I had Safestyle out to
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In 2005 I had Safestyle out to install my windows after loosing a deposit with Coldseal when they went bust. Safestyle moved the installation date from November 2004 to January 2005. I had to have 3 surveys carried out for one reason or another and then when they finally arrived the windows were either to small or to big. In some cases by as much as 4 inches. See all the pictures at http://www.shamble-style.co.uk/ where I have documented the whole thing. I live in a cottage and for obvious reasons want to retain that look. I had nice solid oak sills and expressed to safestyle that I want to keep it the way it is but with there windows. They came along and put grey cement around the edges against saidstone cement. Looks really good. NOT and ripped out my oak sills only to try to replace them with MDF laminated with oak. I had a window fall out when they left. The wall around the windows most of the plaster was removed. Under one of the windows I have a gap big enough to put a letter box in and so it all continues. Today I am still going through a legal battle with them as I have withheld payment under the Supply of Goods & Services Act.
Broken hyperlink amended by Moderator - Original included error
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haggismuncher
22:05 12/05/06
Posts: 5
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Re: Safestyle - AVOID AVOID
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Re "Safestyle - AVOID AVOID" posted by gordies at 12:55 11/05/06 ...
Yes many years ago had the joy of this lot, rep did his bit, under quoted we paid, tech guy came out and said we had been under-quoted, we advised we had signed an agreement at he said should cost �500.00 more.... we said we would speak to our solicitor as we had signed a contract and the price was on there.
So instead of the Safestyle UK vans that would come out with the work, they sent some dodgy guys who left us with a backdoor that had a whole frame move when you attempted to shut it.
I would say if they have agreed a price and the reps signature is on the contract, you should be ok, check these other links:
http://www.ggf.co.uk/
http://www.dooyoo.co.uk/local-services/safestyle-uk/reviews/
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Safestyle UK : EX SALES REP
16.09.03 by HONESTY
Advantage: NONE, NONE, NONE
Disadvantage: NONE, NONE, NONE
ASK A EX SALES CONSULTANT OF SAFESTYLE UK ALL ABOUT THE TOTAL LACK OF CONSIDERATION FOR ANYONE BUT THEMSELVES SAFESTYLE WILL STOP AT NOTHING TO SELL YOU THERE PRODUCT AND CONVINSE POTENTIAL CUSTOMERS INTO BELEIVEING CERTAIN BUILDING REGULATIONS WHICH DONT EXSIST AT A COST TO YOU THE CUSTOMER THINK OF THIS IF YOU BUY WINDOWS AND DOORS ON FINANCE FROM SAFESTYLE FOR ...
-------------------------------------------------------------------------------------------------
Apart from a few spelling mistakes...I think this says it all
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gordies
12:55 11/05/06
Posts: 1
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Safestyle - AVOID AVOID
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well, had the rep round, quoted me for windows, agreed a price, paid the fee, 2 weeks later surveyor comes round, completes survey, gives me installation date.
so far, so good.
Now, the bombshell. less than 2 weeks before installation I get the call - 'Sorry Mr Customer, we cannot fit your windows as agreed because scaffolding is required. The rep AND surveyor should have noticed that and pointed it out to you. If you still want us to go ahead that will be an extra �500 please !'
Now, I have a signed contract and I am hunting for their get out clause but I just know that I am wasting my time and will have to go elsewhere. Their price was quite good but with this add-on (no other company needs scaffolding !!) their price is ridiculous.
Amateurs obviously as far as I am concerned.
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stuartn
17:58 14/04/06
Posts: 2
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Well I've had my conversation with them and its guns a dawn on Tuesday when the van arrives it would appear. Threats of we will see you in court don't bother me. I just sent bailiff's into a customer of ours who refused to pay for goods recieved and only last week he agreed to cough up. I've blown out bigger companies than safestyle by a long way in my business, refusing to pay for poor repairs to the point where they fully credited the invoice and accepted they'd messed up.
So threats of the type that safestyle feel they can dish out stuns me, further more a note for anyone who deals with safestyle and I quote there terms and conditions of sale.
Point 3. and I quote...
"If you or we want to make any changes to the terms of the contract (including changes in prices) after it has been signed. we will agreed changes with you and set them out on our contract variation form. This will not be binding until we and you have signed it."
So by default the contract is broken, as I mentioned before if you both don't agree and sign any changes then its not binding.
As far as I understand it the cooling off period generally relates to the Consumer Credit Act, which if I was agreeing to the GE Capital rocket high interest rate then this would also apply. However, I was intending to pay by cheque at the timing agreed.
Also I will add from my banking experience, that if Safestyle offer you finance, for god sake don't take it. Add it to your mortgage if you haven't got the cash, or a low rate personal loan. Plus for safestyle to act as a broker for GE they have to have a "Consumer Credit Licence" and as such are also governed by the FSA (Financial Services Authority).
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totallybemused
6:34 14/04/06
Posts: 2
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In the first instance..... there is a 14 day 'cooling off period' which you can take full advantage of in any court of law.
For them to enter onto your property without express permission is in itself an act of trespass & you would be well within your rights to request the Police attend.
I wasnt aware either that the calls were recorded (my replies were incredibly colourful !!!).
I can understand how we get to hear of pensioners being bullied into buying things they really dont want.
Hopefully you will acheive a satisfactory resolution, I'm afraid they wouldnt be taking their windows off their van if it was me, they retain title to the windows until you pay in full so with that in mind surely they can retain title & also retain said windows!
Best of luck
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stuartn
23:49 13/04/06
Posts: 2
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Having read the posts I wish I had not ordered from safestyle. In saying that they are a present about to get a rocket up there rear end. Having signed for an order for windows to be fitted in June only less that 10 day's ago. And we gave them the order only on this basis, no sooner and no later. Timing is the point here.
The surveyor comes out, fine. same date the 26th of June. Then a call from a women while I was a work to my good lady saying its being moved from the 26th April to the 18th of April with four screaming kids thinking she's hearing about a week's difference from the 26th of June as originally agreed. Say's fine.
Letter in the post the next day that I open saying the 18th of April. My wife pickes up the phone and say's no its an error. They say NO there fitting and expect payment once fitted. So I talk to them and once again tell them NO its June, then I get the windows are made and were fitting, you can borrow the money which isn't a the point. So I tell him NO and to get back to us with an alternative after he goes and listens to the recording of the conversation.
Now for me, I cannot vouch for build or quality.
So while I'm at work today the good lady get's more calls from Safestyle and threats that they are fitting and its our problem, they have a recorded conversation and as far as they are concerned its a done deal.
Well not as far as I'm concerned. Having worked for the banking ind for nearly a decade on �M deals and been party to many legally binding contracts being drafted. Not to mention having spent �500k in our own business in the last month. I've never lost a battle to date.
1. Recorded conversation cannot be offered in court, further more, failure to notify a person that the conversion is being recorded as safestyle failed to do is a criminal offence and liable to penalties from OFTEL, plus the potential loss of telecom licence.
2. Unless mutually agreed in writting a contract is not binding, any changes in a contract have to be mutually agreed in writting failure in non binding.
Now the sad part of this is that were only having half the house done as the rear is being extended on all levels and they potentially had a chance to get this.
I will phoning be Safestyle tomorrow to break the contract and cancel my order. I will not have never been bullied into doing something I don't want to and there tactics stink of conmen. I've already put in place a solicitor and police to be at my house in readiness for them arriving. I suspect they think that a Bank Holiday weekend will catch us out.
Anyway as I said I cannot vouch for any of the building and quality issues, but I can say that there customer service for me and sales / installation tactics are without doubt the worst I've encountered.
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totallybemused
21:41 13/04/06
Posts: 2
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I had the door knockers round tonight, then got a call followed by a 'rep' visiting to quote me ( person who arranged reps visit attempted to find out how much I had been quoted by other companies, obviously I didnt tell him).
Rep was genuinely trying to earn a living but almost �10,000 for 9 windows & 1 door prior to their BoGoF deal with a final figure of �3,500 was not agreed to.
Rep stated that he had to ring it in & proceeded to call in on his mobile, he explained that I wasnt willing to pay �3,500 & was instructed to give me the mobile.
The same person that had arranged the reps visit was on the phone ( Paul) & when I reiterated that I wouldnt pay the asking price for the windows he started to verbally abuse me, I asked his wherabouts to which he replied 'Sheffield'..... I offered to travel immediately to Sheffield & break the little sods legs for his comments to which he replied the reason I wasnt going ahead with the 'deal' was that I couldnt afford his windows!
I hung up on him & explained to the rep that I did not hold him responsible for the prat on the phone but as a result of his verbal nonsense there would be no business taking place so rather than waste his time or mine he should leave immediately.
The rep (James Wragg) couldnt apologise enough for the behaviour of said prat on the phone & promptly left.
He had not got back to his car before his mobile was ringing!
I then got a call from 'Martin' on my landline who was promptly instructed to immediately lose my phone number & he replied with what appears to be the company ethos " you cant afford my windows".
I hung up!
I have never experienced such rank amateurs in what is a completely cut-throat industry.
Needless to say I shall not be spending my money (that I can afford !!) with Safestyle UK & should I hear of anyone in the market for double glazing I shall be reiterating my experience to them!
Please do not moderate this post, I hit this forum for an insight to Safestyle UK whilst waiting for their rep to call & am pleased that I was partly aware of their tactics prior to him arriving.
I asked the rep who 'Virgo' are to which he replied ...." our sister company who do conservatories, the bloke that owns Safestyle also owns Virgo"
I also asked who GE are, they are General Electric apparently.
It seems that (according to the rep) an internally beaded profile has to pass through the system 3 times where an externally beaded profile is just the once... having worked in the sealed unit double glazing industry in the past I know this to be completely untrue.
As stated, the rep was genuinely trying to earn a living (if a little pricey) but the prat on the phone was truly beyond belief !
This company is NOT recommended.
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ballsie Guest
15:10 03/03/06
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Re: Safestyle uk
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Re "Re: Safestyle uk" posted by Guest at 22:20 27/02/06 ...
Having just had my house subject to a total re window and door with safestyle I must say that all the scare mongering on this forum is totally unrequired. They were fast efficient polite and did a qaulity job.
The fitter pointed out a small amount of damage to the patio door handles and the hinges on the doors, these minor cosmetic faults have already been fixed. The aftersales were great and polite.
OK the sales woman wanted to sell her product but thats here job we all have one..
If you dont want it dont have it saying no is easy..
well done safestyle.
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Guest
22:20 27/02/06
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Re: Safestyle uk
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Re "Re: Safestyle uk" posted by Mrmikey at 21:17 18/05/05 ...
Yes, I know it's 9 months since this was written BUT I have to reply just for the record.....
My complaint was with the after sales 'customer care' team, not the installers. I didn't "let a salesman beat me into a crap finance deal" as you so rudely state, I accepted the 'interest free' offer extended to me, unaware that the salesman was LYING about it. I am also au fait with how to raise money to fund such and don't need to read your snide comments on "learning to say no". Tell me, given the option to buy your windows, or anything else, on Interest Free, or borrowing from a lender at 5% interest, which would you do? YOU may have learned to say no, but you haven't learned how to do the maths, you rude, arrogant person.
I trust sufficient time has passed for you to have needed to contact Safetyle customer services in some regard to your purchase from them and I KNOW that if you have, you will have had the worst customer service experience ever.
I have t had 9 windows and two doors fitted today by Safestyle. They were 2 weeks early on the original fitting date, the fitting crew were superb, the job was done in 8 hours and looks fantastic.
If you let a salesman beat you into a crap finance deal then thats your own fault. Go to your bank for a loan and then pay cash. Learning to say no isnt difficult.
I would recommend them to anyone. ( subject to getting a million cracks in my front door over the next year )
Mike Routledge
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debbyhowe Guest
14:05 27/02/06
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Re: "Subject To"
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Re "Re: "Subject To"" posted by carolinemurray at 14:28 25/01/06 ...
I had windows fitted by Safestyle and I would agree entirely with your comments. The windows are excellent quality, the fitters very efficient and completed the installation in record time. However when we did have a few problems, the customer service staff were down right rude although they eventually remedied the problem but not without causing me unnecessary grief and hassel. I have since moved house and need new double glazing fitted but, due to my previous experience with Safestyle, even though they are considerably cheaper than other companies, I will neither use them myself nor recommend them to any one else, simply beacuse I am not prepared to have to deal with such a lousy customer service team.
Even when I asked to be referred to management, I received the same unhelpful and rude comments. It left me totally perplexed as to why these people thought they could treat a customer like this.
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gpr Guest
21:17 22/02/06
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| I have been a surveyor in the industry for over 10 years and it may interest readers to know that a FENSA inspection is concerned only as to whether the job complies to safety regulations, the survey side of the job. This checks that fire hinges, k glass, toughened glass, trickle vents are in place where appropriate. It in no way attempts to approve or disapprove the quality of the actual fitting. A poorly fitted job could still easily pass inspection provided that these items are in order.
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Dragons
9:41 21/02/06
Posts: 1
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Re: In what century do Safestyle UK operate?
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Re "In what century do Safestyle UK operate?" posted by serendipity at 20:41 04/02/06 ...
It's nothing to do with being male or female. The company often sends out an area manager or trainer with a representative, some people find this uncomfortable, which is why a request for two people to be present it made. This request would be made if the quote was requested by a male or female.
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james999
13:25 20/02/06
Posts: 1
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Safestyle compensation
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I myself have had much trouble with my windows and doors and now after nearly a year I 'believe' they are now sorted. A manager advised me to write into Safestyle expressing all the areas where they had let us down and address it to the compensation and complaints dept.
I have since had a reply from the 'Compensation' Manager that Safestyle do not compensate customers where they have been let down and he offered to send out a kit that would keep the doors nice and clean??????
This puzzles me greatly as referring to their own Customer Charter (point 11) on the website
"We will consider all compensation requests fairly and sympathetically."
Something not right here.....Has anyone managed to get compensation out of Safestyle?
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guest commentator Guest
17:31 19/02/06
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Re "" posted by lesthomas5 at 11:58 19/02/06 ...
You miss the point. Anyone can write anything regarding the businesses listed on your site and you publish them without any form of validation whatsoever. You simply do not know whether the comments are accurate or not. The businesses concerned simply have to take that criticism on the chin.
However, when someone points out this weakness to your readers and questions the validity of the comments published on your website do you take it on the chin? Oh no! What do you do? You step in and censor the contribution. Thats really balanced isn't it? Some consumer champion.
Maybe you should provide your readers with a balanced picture. FENSA statistics are one way of doing that. FENSA audits real life installations on a random basis. As stated previously, Safestyle has a 100% record for the last 3 years. That is simply unmatched in the window industry. You miss the point that sites like this are the only place consumers have to air a view in opposition to the glowing spin that no doubt exists on the site published by the company in question. I would also point out that in respect of the criteque in respect of sales pitches, FENSA DOESNT assess that area of the operation. I have also edited a post where someone posting "pro" safestyle made an error, and there are a few posts where people have posted good reports, so you cant really say we are totally "anti". If someone wants to raise a point they should do so without what is in effect calling people who have posted here "liars" by asserting that thier posts are malicious. Such comments will continue to be removed. Nowhere does Grumbletext or anyone associated with it claim to be a "consumer champion", that is something you seem to have decided yourself, it is not a claim made by anyone associated with Grumbletext. Finally, any company mentioned here is welcome to post a rebuttal, although we will as a matter of security require some additional "proof of identity" to activate such an account, indeed one or two companies have done just this. - Moderator
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lesthomas5 Guest
11:58 19/02/06
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Re "" posted by Guest at 16:37 18/02/06 ...
You choose not to accept criticism of the grumbletext site by censoring the entries that you do not like. You do not offer safestyle uk or any other bodies who are the subject of criticism to have the same defence. Seems to me this is hypocritical and a flaw in your concept as a consumer 'champion'.
Anyone can be a champion if they set the rules to their liking and exclude entries that you dont like.
Posts on this site are edited or deleted for a number of reasons. I censored what I felt was an unneccessary remark aimed at people who had posted here. Clearly you cannot accept that on occasions this company has in one area or another disappointed or angered customers/potential customers, and they have a legitimate right to publicise thier issues without being either belittled by people "connected" with companies, or having thier authenticity called into question. I didnt remove the main thrust of the post which was a rebuttal of complaints, but clearly the "guest" that posted is unlikely to know the exact details of the various specific issues posted here and is in reality unqualified to question them. But to simply dismiss posts as being malicious is not something we will tolerate. As far as the inspection scheme goes I refer you back to my remarks, Inspection schemes do NOT vet every single contract, and as such cannot be held up as cast iron proof of infallibility, or of excellent customer service. It would seem on occasion this company does fail customers, and as such critisism would seem to be valid. - Moderator
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Guest
16:37 18/02/06
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Dont be so naive audience ! Remark removed by moderator
Safestyle has achieved a 100% pass record with FENSA for the 3rs year running. If in doubt ring FENSA and ask them yourself. Ask them which other companies have achieved 100% in one year never mind 3 years on the trot and the answer will be none.
Of course mistakes happen. They always will when you ar fitting so many windows and doors. But the mistakes will always be rectified and your warranty will be fully honoured for the 10 year period.
You are of course entitled to your opinion, but it is just that. A high pass rate only represents the inspected work, clearly there are other installations where the workmanship has fallen short of the level expected by the customer, or where sales pitches are too aggressive, situations where the customers (who then post here) feel have been badly handled by the company. You should not be so quick to dismiss posts made by customers as being "malicious". - Moderator
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fca Guest
19:27 12/02/06
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safestyle employment
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Re "" posted by davids at 16:53 14/12/05 ...
HI DAVIDS
AT WHAT POINT DID YOU BAIL OUT OF SAFESTYLE EMPLOYMENT?[/b]
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Guest
15:11 12/02/06
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Re: In what century do Safestyle UK operate?
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Re "Re: In what century do Safestyle UK operate?" posted by ballsie at 19:13 11/02/06 ...
Oh sorry for offending your but simply made an error and posted twice, I dont feel my arguement was weak at all. Infact it wasnt meant to be an arguement at all, just making a point to the lady thats all.
I can not beleive you removed it but hey thats what you do. no doubt you will remove this one to, what happened to free speech, I have provided my e mail address and have nothing to hide. There are a lot of Duplicate posts made in error, these are usually due to slow server response, and are removed without comment as they are entirely innocent, but what was eyecatching about yours was that first you posted with a user name, then a few minutes later having slightly REWORDED the message, you posted anonymously. It seems strange that believing that you have made some sort of error in posting that you then re post with an altered message that makes the same point with No addtional information - that is what makes such posts look suspicious. I am removing this stuff as a matter of policy now due to the amount of abuse of this forum by certain individuals, it takes only one post to make a point after all, I am hoping that total removal will indicate to some people that multiple posting is actually counter productive to their interests -
As regards your "free speech" comment, as mentioned by me elsewhere on this forum in recent days, Grumbletext has specific content policies designed to produce a forum from which the majority can benefit - Multiple posts of this nature are in breach that policy - Moderator
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Guest
23:31 11/02/06
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Re: Sister company?
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Re "Re: Sister company?" posted by ody at 21:35 30/01/06 ...
Hi
we have had no work carried out by either safe style or virgo, the reason I wondered if they were linked was because...
Safestyle knocked on our door asked if we wanted someone to come round and give us a quote, we agreed. They came and tried to get us to buy their windows for about 4,500, we said no they said if we signed up that day we could have them for 2,000. We said we would not commit to anything that day.
Anyway... after numerous phone calls from them pestering us, we were still saying we were not interested. One day they rang on my partners mobile, he said the same again. Almost as soon as we hung up, Virgo home improvements rang our land line saying that we had spoken to their rep a year ago saying that we were having quotes from safestyle for our double glazing and would be interested in having a quote later that year for our facias and soffets, which is a load of rubbish as we have only lived in this house a couple of months and have not long had this phone number.
So safestyle must have either sold them our details or as Virgo said they would also give us a quote for double glazing I think they may come round, quote higher than safestyle to make you think that safestyle were offering a fantastic deal.... neadless to say we told both companies where to go and if I am truely interested I will be calling Newlook windows.
Good luck if you use either company, after reading all the posts I will be using neither
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Guest
19:16 11/02/06
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Re: In what century do Safestyle UK operate?
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| Post removed by Moderator - As below.
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ballsie Guest
19:13 11/02/06
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Re: In what century do Safestyle UK operate?
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Post removed by Moderator.
You must be aware of the weakness of your argument as you felt it neccessary to submit similarly worded posts twice within a few minutes. I have removed BOTH of your posts. Everyone should be aware that further instances of this will result in all related mulitple posts being removed. Multiple posts contribute nothing to the forum and will be removed, by all means put a point, but dont try to add weight to it by making several supportive posts as a guest as happened here, or in different names as has occurred in other threads.
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serendipity
20:41 04/02/06
Posts: 1
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In what century do Safestyle UK operate?
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| Why is it necessary to have your partner attend a site inspection/quotation? As a female, owning a portfolio of properties, I find Safestyle's company policy regarding the above quite antiquated. TO ALL FEMALES OUT THERE, if you feel the same way, avoid using this company.
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Schnaffler Guest
11:58 31/01/06
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Re: Safestyle UK
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Re "Safestyle UK" posted by schivers at 11:16 11/11/05 ...
We've just had our windows replaced by Safestyle and after a wobbly start we are absolutely delighted with the service we have recieved.
Following an initial 3 hour visit from a salesman (He wasn't agressive, but it was a bit long) we chose not to have the windows fitted due to us being first time buyers and a bit strapped for cash. We then came into a little money and coincidentally safestyle phoned to offer to re-quote us, so we said yes. A second salesman came out and re-quoted us. We sent him out to his car so we could discuss the price in private and with no pressure. After a little haggling we got a decent price for 7 windows and a door.
They were fitted yesterday with very little fuss and mess. The fitters arrived on time at 8 am and were done by lunchtime. They were pleasant (Maybe helped by my Mom keeping them fully stocked with mugs of tea!), they covered my house in dust sheets and left no mess. There is minimal damage to the house and it looks great! Obviously time will tell and I'm hoping for no leaks.
Reading some of the posts on this website was terrifying and I had images of my house being besieged by oafish workmen and constant harrasment from Safestyle. Our experience has been the complete opposite.
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ody
21:35 30/01/06
Posts: 1
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Re: Sister company?
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Re "Sister company?" posted by alir at 19:30 23/01/06 ...
i'm not sure but it was the reason im on the net now, because i'd like to know if they are linked too. did you have a bad experience with virgo?
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